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Hi, I recently bought a PS4 and decided to surprise my fiance by getting FFXIV and Heavensward so that she could upgrade from the 15 fps she gets on her laptop. However after downloading it's been directing us to an error page every time we try to launch the application. I was wondering if anyone else has seen this before, or if this is likely just from the expansion coming in a few days?
Man that is a hard one to explain because I thought they already fixed that long ago with ffxiv emergency maint already. For this one your best bet is to call them about it. Not sony but SE cause that definitely does not sound like a sony side issue.
Number: 858-790-7529 M-F 9am to 6pm PST
Did you buy the bundle pack for ARR and Heavensward? Or did you buy them separately? If it was the bundle pack, that pack as a whole does not get released until the 23rd. So unfortunately, she can't play both ARR and Heavensward on the PS4 till the 23rd.... if it wasn't the bundle pack, then I'm not 100% sure.
So this is what happens when you try to save ten bucks =\
Yeah I bought the pack because I assumed the issue was not having an already established account. I should also add that her PC does have Heavensward bought already, I just wanted her to enjoy the early access without frame drop galore.
I'll give the number a call.
It's it's not an "issue" unfortunately. It's just how that bundle is being released. So technically it has yet to be released to the public, and it does not come with Early Access. Only Heavensward copies by themselves get EA.
Ok after reading something else I believe I understand you Marik. So this bundle is completely useless until after the launch. Is there a way to refund?
And... yeah accidental double post lol.
making use of double post, Issue has been resolved! Thanks for the answers, thread can be locked now.