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  1. #1
    Player
    Rhaja's Avatar
    Join Date
    Jun 2014
    Location
    Limsa
    Posts
    734
    Character
    Rhaja Foxtail
    World
    Behemoth
    Main Class
    Dark Knight Lv 70

    Maintenance on syncing account to PS4?

    Hi, I recently bought a PS4 and decided to surprise my fiance by getting FFXIV and Heavensward so that she could upgrade from the 15 fps she gets on her laptop. However after downloading it's been directing us to an error page every time we try to launch the application. I was wondering if anyone else has seen this before, or if this is likely just from the expansion coming in a few days?
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  2. #2
    Player
    WHS's Avatar
    Join Date
    Dec 2011
    Posts
    610
    Character
    Lord Rulkar
    World
    Hyperion
    Main Class
    Thaumaturge Lv 60
    Man that is a hard one to explain because I thought they already fixed that long ago with ffxiv emergency maint already. For this one your best bet is to call them about it. Not sony but SE cause that definitely does not sound like a sony side issue.

    Number: 858-790-7529 M-F 9am to 6pm PST
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  3. #3
    Player
    Yamimarik's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    1,580
    Character
    Marik Destiel
    World
    Hyperion
    Main Class
    Summoner Lv 100
    Did you buy the bundle pack for ARR and Heavensward? Or did you buy them separately? If it was the bundle pack, that pack as a whole does not get released until the 23rd. So unfortunately, she can't play both ARR and Heavensward on the PS4 till the 23rd.... if it wasn't the bundle pack, then I'm not 100% sure.
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    Signature by: Miste

  4. #4
    Player
    Rhaja's Avatar
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    Jun 2014
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    Limsa
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    734
    Character
    Rhaja Foxtail
    World
    Behemoth
    Main Class
    Dark Knight Lv 70
    So this is what happens when you try to save ten bucks =\

    Yeah I bought the pack because I assumed the issue was not having an already established account. I should also add that her PC does have Heavensward bought already, I just wanted her to enjoy the early access without frame drop galore.

    I'll give the number a call.
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  5. #5
    Player
    Yamimarik's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    1,580
    Character
    Marik Destiel
    World
    Hyperion
    Main Class
    Summoner Lv 100
    It's it's not an "issue" unfortunately. It's just how that bundle is being released. So technically it has yet to be released to the public, and it does not come with Early Access. Only Heavensward copies by themselves get EA.
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    Signature by: Miste

  6. #6
    Player
    Rhaja's Avatar
    Join Date
    Jun 2014
    Location
    Limsa
    Posts
    734
    Character
    Rhaja Foxtail
    World
    Behemoth
    Main Class
    Dark Knight Lv 70
    Ok after reading something else I believe I understand you Marik. So this bundle is completely useless until after the launch. Is there a way to refund?
    (0)
    Last edited by Rhaja; 06-17-2015 at 09:47 PM.

  7. #7
    Player
    Rhaja's Avatar
    Join Date
    Jun 2014
    Location
    Limsa
    Posts
    734
    Character
    Rhaja Foxtail
    World
    Behemoth
    Main Class
    Dark Knight Lv 70
    And... yeah accidental double post lol.


    making use of double post, Issue has been resolved! Thanks for the answers, thread can be locked now.
    (0)
    Last edited by Rhaja; 06-17-2015 at 10:24 PM.

  8. 06-17-2015 10:17 PM
    Reason
    Apparently I can't read lol