Missing items after world transfer

Time: april 16 2015 around 5PM GMT
Frequency: Only once
World name: Zordiac and Lich
Character name: J'xeji Oya
NPC name: N/A
Monster name: N/A
Class/level: Fisher 50
Party or solo: solo
Race: Miqo'te Female
In-game time: 6pmish
Area and coordinates: Hawkers' Alley Limsa Lominsa

was setting up world transfer from zordiac to lich around between 4 and 5 pm ,basically retainers could only take a set limit and so could character so purchased item from hence not to lose gil
i bought shards raptor leather and few oyther items including 83 uraeus Leathers costing 74,700 gil ... logged out of game and accessed internet via tablet and purchased the world transfer,said everything fine paid and told me to log out ..ps3 off tablet logged out of mogstation ...recieved confirmation email of purchase at 17.55 then another at 17.56
Thank you for using the FINAL FANTASY XIV Mog Station.
This e-mail has been sent to inform you that your World transfer application for FINAL FANTASY XIV: A Realm Reborn has been has been successfully processed.
You can now log in and enjoy the game.

Application Date: 04/16/2015
Service Account Name: FINAL FANTASY XIV 2

so logged into game was setting up retainers when noticed my character didnt have the uraeus leathers as was obviously planning on selling some ,sent an in game support message and minutes later they replied giving me this site which i dont understand why as i doubt writing this will have any effect on the missing items nor the gill refunded but for £12 id expect a bit bet customer care any way ..........
Connection Specs
Type of internet connection/provider
Modem maker/model number: Dsl 3780 NADSL2+ router
Model Number of the PlayStation 3 You Are Using
- Model Number: CECH -3008B

Apologies talk talk service provider