R20 Archer Guild Quest game crash

After meeting with the R20 Archer Guild Quest NPC, I teleported to Camp Emerald Moss. When I got there, the background (ground, trees, sky, etc.) were replaced with a black, starry field. NPCs and the Aetheryte were still visible. I teleported out and then walked to Emerald Moss. I believe there was supposed to be an instanced event, because as I approached the camp, the grass, trees, sky, etc. were replaced by an empty black field. I walked into it (stupid me). I was then treated to an entirely black screen with music still playing. I exited the FFXIV program and tried logging back in. After I select my character and choose to log in, I'm stuck at the Now Loading screen.

Greetings SouthernSky!

Thank you for taking the time to report this concern for us! I would be more then happy to submit this for you, however, I would like to ask that you please give us some additional information on this matter. Please fill out as much as you're able from the following template for us. Upon receipt, we will submit this for review for you!

Thank you for your time and apologies for any inconvenience!

-=Game Master Emdub=-

Platform:
ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Class/Skill Rank:
Physical Level:
Area and Coordinates:
Party or Solo:
NPC Name:
Monster Name:
In-Game Time:
Steps:
1.
2.
3.
<*Add more steps if necessary.>

Please see below.

Quote:

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Originally Posted by Emdub

Greetings SouthernSky!

Thank you for taking the time to report this concern for us! I would be more then happy to submit this for you, however, I would like to ask that you please give us some additional information on this matter. Please fill out as much as you're able from the following template for us. Upon receipt, we will submit this for review for you!

Thank you for your time and apologies for any inconvenience!

-=Game Master Emdub=-

Platform: Windows Vista
ISP: Cincinnati Bell
Type of Internet Connection: DSL
Internet Connection Speed: 5MB/s
Date & Time: 08/30/11 Approximately 2:00:00 p.m. EDT
Frequency: Once / Continual issue
Character Name: Ianto Idris
Race: Hyur Midlander
World: Trabia
Class/Skill Rank: ARC 21
Physical Level: 21
Area and Coordinates: Camp Emerald Moss
Party or Solo: Solo
NPC Name: n/a
Monster Name: n/a
In-Game Time: Unsure
Steps:
1. Accepted Rank 20 Archer Guild Quest from NPC in Archer's Guild.
2. Completed first instance in Archer's Guild building, instructed to go to Camp Emerald Moss.
3. Teleported to Camp Emerald Moss. Ground, sky, surroundings were replaced by a black, starry field. NPCs and Aetheryte were still visible.
4. Teleported back to Gridania.
5. Walked from Gridania to Camp Emerald Moss, where I observed the area (ground, surroundings, sky) around the aetheryte to be completely black, although NPCs and Aetheryte were visible.
6. Walked into area. Screen became black as if in transition to an instance or a scripted event. Waited several minutes but game remained in this black screen state.
7. Closed FFXIV.
8. Opened FFXIV and selected character for log in. Confirmed character selection and was taken to "Now Loading" screen. Remained in this state for several minutes without any change.
9. Restarted computer and attempted steps 7 & 8 again.
<*Add more steps if necessary.>

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Greetings, SouthernSky!
Thank you for taking the time to fill out the form that Emdub provided. I have made sure to submit all of your information to the development team, and they will make sure to thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend consulting http://lodestone.finalfantasyxiv.com/ or http://forum.square-enix.com/ffxiv/f...40-Patch-Notes for any details regarding the development team's investigation. Thanks again for your report!