Pre-ordered aaand

Why haven't they just removed the 39.99?

At first it was 1.00

And now, I have a $10.00 on my bank statement that I didn't make tonight.

What's going on?

It's under the description of (Excluding numbers) POS PURCHASE SQUARE ENIX (bunch of numbers) CA SQUARE ENIX

When I did a world transfer, the charge looked like (Excluding numbers) POS PREAUTH SQUARE ENIX EL SEGUNDO CA SQUARE ENIX

I wish they would just go ahead and charge it tbh. The card I'm using is set to expire between now and June so I'm hoping that I can just change it when the time comes and it'll still go through.

They don't charge until they are preparing to ship the product. They usually charge your card a small amount of money to ensure your account has something in it.

Quote:

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Originally Posted by Sakuraluna

I wish they would just go ahead and charge it tbh. The card I'm using is set to expire between now and June so I'm hoping that I can just change it when the time comes and it'll still go through.

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Well, they charged me ten bucks and then fifty cents... when I didn't spend 10 bucks on anything besides a name change several days ago (and that showed up).
Email said:

Dear customer,

We apologize for the inconvenience, but we noticed an error with the pre-order key that was delivered in your FINAL FANTASY XIV: Heavensward pre-order. Attempting to redeem the code on the pre-order site may have generated an error saying that it had already been redeemed. The issue has since been resolved and a new key has been issued to your Square Enix Online Store account. Please visit the product activation page and login to receive your new key.

And it links to the online store and I got my new key. Did they charge me ten bucks for their mix up or something?