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  1. 03-18-2015 01:05 PM #1
    UnaverageWalrus
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    Aug 2014
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    25
    Character
    Coocookie Cookie
    World
    Mateus
    Main Class
    Pugilist Lv 36

    Pre-ordered aaand

    Why haven't they just removed the 39.99?

    At first it was 1.00

    And now, I have a $10.00 on my bank statement that I didn't make tonight.

    What's going on?
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  2. 03-18-2015 01:10 PM #2
    UnaverageWalrus
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    Aug 2014
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    Character
    Coocookie Cookie
    World
    Mateus
    Main Class
    Pugilist Lv 36
    It's under the description of (Excluding numbers) POS PURCHASE SQUARE ENIX (bunch of numbers) CA SQUARE ENIX

    When I did a world transfer, the charge looked like (Excluding numbers) POS PREAUTH SQUARE ENIX EL SEGUNDO CA SQUARE ENIX
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  3. 03-18-2015 01:12 PM #3
    Sakuraluna
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    May 2014
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    1,771
    Character
    Malfoy Fleurentine
    World
    Sargatanas
    Main Class
    White Mage Lv 80
    I wish they would just go ahead and charge it tbh. The card I'm using is set to expire between now and June so I'm hoping that I can just change it when the time comes and it'll still go through.
    (0)


    ___Malfoy __/thefleurentine.tumblr.com
    because diamonds are forever, as is dust.
    ~ . S A R G A T A N A S . ~
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  4. 03-18-2015 01:13 PM #4
    Katsaria
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    Apr 2012
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    115
    Character
    Daermon Ire
    World
    Excalibur
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    Pugilist Lv 50
    They don't charge until they are preparing to ship the product. They usually charge your card a small amount of money to ensure your account has something in it.
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  5. 03-18-2015 01:14 PM #5
    UnaverageWalrus
    Player
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    Aug 2014
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    Character
    Coocookie Cookie
    World
    Mateus
    Main Class
    Pugilist Lv 36
    Quote Originally Posted by Sakuraluna View Post
    I wish they would just go ahead and charge it tbh. The card I'm using is set to expire between now and June so I'm hoping that I can just change it when the time comes and it'll still go through.
    Well, they charged me ten bucks and then fifty cents... when I didn't spend 10 bucks on anything besides a name change several days ago (and that showed up).
    Email said:

    Dear customer,

    We apologize for the inconvenience, but we noticed an error with the pre-order key that was delivered in your FINAL FANTASY XIV: Heavensward pre-order. Attempting to redeem the code on the pre-order site may have generated an error saying that it had already been redeemed. The issue has since been resolved and a new key has been issued to your Square Enix Online Store account. Please visit the product activation page and login to receive your new key.

    And it links to the online store and I got my new key. Did they charge me ten bucks for their mix up or something?
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