Cannot transfer due to Ceremony Invitation

Please delete this post.

As I'm sure this is a problem that wont be resolved in the next 2 days I've decided to just have another ceremony invitation sent to me and I'm just going to attend the wedding. Maybe I'll be able to transfer afterwards. But this is still a problem yall might want to look into.

This problem has NOT been resolved, even after attending the wedding. PLEASE FIX THIS SHIT.

7 other people waiting for me to transfer to tank for their static. The question is how soon will it be before they get tired of waiting for this issue to be resolved. 1 week? 2 weeks?

It was a miracle i found a group of people that can accommodate my VERY limited schedule that is progressed to a level of content that I am on, and if they have to replace me before i even start, that will suck. =/

PS - As far as customer service goes, yall really need to take a leaf out of blizzards book. I need support? Bam within seconds im talking to someone. Within minutes my problem is resolved. THAT is customer service. I mean, I've spent hundreds of dollars on your product, why should I have to wait days/weeks for my issues to be resolved???

Bumping this to front page.

First of all, don't bump your threads, it is unnecessary and in bad form. Secondly, this is the Technical Support sub-forum. It is for assitance with computer and system issues, not internal game issues. You may want to try the bug-report sub-forum. Also, don't expect anything to be done in a matter of hours from a forum post of a single players issue. Contacting a GM in game may be a faster solution.

And coming from someone who works in customer service, let me give you a piece of advise. Drop the attitude. When someone calls me with an attitude of self-importance and entitlement I go exactly by the book and get them off my phone as soon as possible, but when someone calls me and is polite, conversational, and explains their problem without machismo, I will go out of my way to find a way to help them, even if its not technicaly "my job" to do something about it. Yes, you have spent a lot of money on their product. Guess who else did? Everybody else here. That does not make you or your problem any more important than the next persons.

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Originally Posted by Dillia

First of all, don't bump your threads, it is unnecessary and in bad form. Secondly, this is the Technical Support sub-forum. It is for assitance with computer and system issues, not internal game issues. You may want to try the bug-report sub-forum. Also, don't expect anything to be done in a matter of hours from a forum post of a single players issue. Contacting a GM in game may be a faster solution.

And coming from someone who works in customer service, let me give you a piece of advise. Drop the attitude. When someone calls me with an attitude of self-importance and entitlement I go exactly by the book and get them off my phone as soon as possible, but when someone calls me and is polite, conversational, and explains their problem without machismo, I will go out of my way to find a way to help them, even if its not technicaly "my job" to do something about it. Yes, you have spent a lot of money on their product. Guess who else did? Everybody else here. That does not make you or your problem any more important than the next persons.

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Sorry, but the attitude didnt start until they sent me an AUTOMATED response telling me to post here. I was very polite and direct when I initially sent in the ticket in game (the only response I got was an email). They didnt specify where, or what the process involved. If its a big deal, THEY should probably be a bit more concise about how they go about these things. THEY ARE A MULTI MILLION DOLLAR COMPANY. Like i said before, this isnt a problem with Blizzard. If I had this problem with them, they would tell me (not send me a robot response) that the problem is something they are aware of and is currently being worked on, or otherwise tell me exactly what I need to do to get the problem addressed, not vaguely send me in a direction and let me figure out the rest. Why should I have to try and figure out how to go about best getting this problem solved. ITS THEIR GAME! Customer service begins with SERVICE. Considering there are still users that have had the same problems since beta, what should I expect with my probem. I cannot wait over a year to be able to transfer. I also work in customer service. And you know what? I treat the customer with value. I address their concerns, and do my best to fix them if it be within my power. I dont write a letter and photocopy it and hand it to every person that comes to me with a complaint.

Second of all, I will bump my thread if I wish, as long as that is ok with YOUR MAJESTY.

Seriously, I dont need your dumb ass comments. Not only is it COMPLETELY irrelevant to the situation at hand, you go about it in a very pompous matter. As if me being angry at SE has somehow slighted you and your family. Get a grip. It's not your experience and hard work being completely ruined by a bug.

Edit - and to a degree, it does make it more important than other problems I've seen here (Not all of them of course, but some). I cant raid now. I cant progress in content. I cant see the story finish that I've been waiting for over a year to see the conclusion to. Oh you cant use your PS4 controller to play on PC? Holy shit thats intense man. Oh your framrate goes from 110 to 60 because of SLI support not functioning? JESUS CHRIST BETTER BRING DOWN THE SERVERS.

Edit - And you cant possibly try and tell me they dont have the power to they themselves move me from one server to the next. THAT is what annoys me most about this situation. It is within their power to fix, but it's not happening.

Dont even care anymore. If it gets fixed, great. If not whatever. Not worth stressing out about anymore, they replaced me.

Quote:

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Originally Posted by Dillia

First of all, don't bump your threads, it is unnecessary and in bad form. Secondly, this is the Technical Support sub-forum. It is for assitance with computer and system issues, not internal game issues. You may want to try the bug-report sub-forum. Also, don't expect anything to be done in a matter of hours from a forum post of a single players issue. Contacting a GM in game may be a faster solution.

And coming from someone who works in customer service, let me give you a piece of advise. Drop the attitude. When someone calls me with an attitude of self-importance and entitlement I go exactly by the book and get them off my phone as soon as possible, but when someone calls me and is polite, conversational, and explains their problem without machismo, I will go out of my way to find a way to help them, even if its not technicaly "my job" to do something about it. Yes, you have spent a lot of money on their product. Guess who else did? Everybody else here. That does not make you or your problem any more important than the next persons.

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Got exactly the same problem here with the reservation not allowing me to transfer, i submitted a bug report and it just got filed off as not a bug, with no reason or work around on it, its not self importing attitude, its frustrating when you go to do something and find a 60ft high wall in front of you and a piece of string dangling down telling you to climb

Same problem when I tried one. Thought it was just me so I never did anything about it yet.