Not getting legacy player cutsceens.

NOT RESOLVED:

I am a legacy player from 1.0 who played till the end and I recently discovered that I am supposed to be getting unique cutsceens which I am not. I contacted support since I thought this was an account issue but have been told to post it here in the in-game bugs section. I have talked with a few other legacy players who stated all they had to do was contact support and it got fixed for them. Can someone please correct this for my account?

I know your supposed to have played to a certain point in 1.0 and I did that so please don't just insta move this to resolved with no feed back to me like last time.

And because this was request here it is:

ISP:
Comcast

Type of Internet Connection:
Cable

Internet Connection Speed:
50MB/15MB

Date & Time:
Any day or any time

Frequency:
State how frequently the issue occurs. Please select from the following.
1.Always

Character Name:
All characters incluyding new ones. Existing characters: Anita Hime, Kaga'ya Hime, and L'koliwe'asdf Sheqa

Race:
Any race

World:
Behemeth and Famfrit

Class/Level:
Level 50 bard, level 1 gladiator, level 1 archer.

Area and Coordinates:
N/A

Party or Solo:
N/A

NPC Name:
N/A


Monster Name:
N/A


In-Game Time:
Any time

Steps:
Detailed steps on how the issue occurred.
Create a new character on my account, watch first cutsceen

As far as know there aren't actual unique cutscenes for legacy players. I may have heard something about maybe one or two different lines of dialogue when clicking on a couple NPCs though.

There are a few subtitled differences in npc interactions and altered cutsceens. Biggest is the intro as you can see on YouTube https://www.youtube.com/watch?v=8kGtsL_RYCc

It will only be for the characters that completed United We Stand quest. Any other characters that did not complete the quest in 1.0 will not get the Legacy CS. Hope it works out for you.