Not getting legacy player cutsceens.

[Eagle_f90]

NOT RESOLVED:

I am a legacy player from 1.0 who played till the end and I recently discovered that I am supposed to be getting unique cutsceens which I am not. I contacted support since I thought this was an account issue but have been told to post it here in the in-game bugs section. I have talked with a few other legacy players who stated all they had to do was contact support and it got fixed for them. Can someone please correct this for my account?

I know your supposed to have played to a certain point in 1.0 and I did that so please don't just insta move this to resolved with no feed back to me like last time.

And because this was request here it is:

ISP:
Comcast

Type of Internet Connection:
Cable

Internet Connection Speed:
50MB/15MB

Date & Time:
Any day or any time

Frequency:
State how frequently the issue occurs. Please select from the following.
1.Always

Character Name:
All characters incluyding new ones. Existing characters: Anita Hime, Kaga'ya Hime, and L'koliwe'asdf Sheqa

Race:
Any race

World:
Behemeth and Famfrit

Class/Level:
Level 50 bard, level 1 gladiator, level 1 archer.

Area and Coordinates:
N/A

Party or Solo:
N/A

NPC Name:
N/A


Monster Name:
N/A


In-Game Time:
Any time

Steps:
Detailed steps on how the issue occurred.
Create a new character on my account, watch first cutsceen