Billing Errors. Fraud Flags

I contacted customer support earlier today trying to get to the bottom of my error 601/error 401 problem. They basically told me that everything about their system is 100% automated. No GM intervention, no work arounds.

My problem seems to stem from an automated fraud flag that popped up on my account earlier this year in March. I'd stopped playing and cancelled my sub back in February 24th. I asked the person how does something like that happened and he basically gave me the "that's on you bud" answer. I dug through all my card transactions and my wife's card transactions for the past 12 months and didn't find anything aside from one payment dispute with Sony which was settled (I even called them to double check today before making this post).

So now I'm stuck with a flag on my account placed there by a bot that is immovable. No alternative billing method to even attempt ("we're working on getting PayPal back as an option but no eta"), and no way to transfer my character across servers. Originally I'd been trying to get another fantasia when I first got the error. My solution was to level a new character 0 to 50. I don't want to start over again on another server from scratch.

Has anyone ever had any success with any form of customer support or work arounds with Square? Ever? Is it truly all automated/user side stuff with nothing anyone anywhere can do?

I don't think there much people can do to help you. I know a few people on here that it happen to them and got the same answer. Sadly i would keep calling SE everyday to you find someone who willing to give you more info and help you out.

otherwise have to start over if anything i keep talking to support tho just keep trying :(

hope everything work out for you.

Quote:

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Originally Posted by Zenaku

I don't think there much people can do to help you. I know a few people on here that it happen to them and got the same answer. Sadly i would keep calling SE everyday to you find someone who willing to give you more info and help you out.

otherwise have to start over if anything i keep talking to support tho just keep trying :(

hope everything work out for you.

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Yea at this point that's all I'm really looking for. People's experiences with their support and if anyone has ever gotten an actual solution out of support. I'll probably be calling at least once a day and see if I get lucky, or at least try and draw attention to this problem. I've never heard of a set up that leaves no room for human intervention. It's always "the system has decided this, there is nothing we can do".

Are you NA or EU?

EU appears to have some whitelisting service for credit cards (try live chat support to ask about it?), it is not available to NA but appears to be the solution for them.

For me on my NA account I've dealt with these errors for over a month and a half now, finally fixed it last night:
http://forum.square-enix.com/ffxiv/t...=1#post2573919

Try following the steps in my post and give it a shot if you're NA. Good luck.

I completely agree their system is flawed and bugged but there's nothing we can do about it.

Also live chat support >>>>>>>>> email support.

SE email support is atrocious, contradicts themselves regularly and withholds information randomly I strongly suggest phone or live chat support when possible.
If something is wrong with your card then they can look into the specific errors which you can contact your bank with.