I contacted customer support earlier today trying to get to the bottom of my error 601/error 401 problem. They basically told me that everything about their system is 100% automated. No GM intervention, no work arounds.

My problem seems to stem from an automated fraud flag that popped up on my account earlier this year in March. I'd stopped playing and cancelled my sub back in February 24th. I asked the person how does something like that happened and he basically gave me the "that's on you bud" answer. I dug through all my card transactions and my wife's card transactions for the past 12 months and didn't find anything aside from one payment dispute with Sony which was settled (I even called them to double check today before making this post).

So now I'm stuck with a flag on my account placed there by a bot that is immovable. No alternative billing method to even attempt ("we're working on getting PayPal back as an option but no eta"), and no way to transfer my character across servers. Originally I'd been trying to get another fantasia when I first got the error. My solution was to level a new character 0 to 50. I don't want to start over again on another server from scratch.

Has anyone ever had any success with any form of customer support or work arounds with Square? Ever? Is it truly all automated/user side stuff with nothing anyone anywhere can do?