If I can get that item removed from my inventory and get the UAT restored with one time restore? Honestly I've had a horrible week and I don't want my virtual life to suck too (lost a huge scholarship for not having enough hours because I changed my major and didn't have prereqs). Personal stuff aside, I just really really really hope getting my UAT back is possible. I don't mind farming the soldiery again but getting the UAT was near impossible >_<
I already contacted support and even reported a bug because I didn't get a warning that the burtgang was for a class I didn't have. I was checking to see how many soldiery tokens I needed, and saw the burtgang highlighted. I don't know why I thought it was an axe but I did and so since it was the only highlighted option I took it. But i didn't get the warning it was for a class I don't have at 50 :0 so please if there's anything I can do besides support and bug report, let me know.
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09-05-2014, 05:17 PMAltijacekQQ made a big mistake...anyone know if I spent UAT on wrong item...
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09-05-2014, 05:23 PMZephyranthes
No other method. If you're simply interested in the UAT though, it's quite easy to get now. Most of the time, people are not rolling for it in ST since majority wants Oil.
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09-05-2014, 05:36 PMAltijacek
That took me forever though over twenty runs XD I don't have that much time to play since I work and go to school.
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09-05-2014, 06:09 PMWinterSolsticeThat's their policy on stuff like this. If you used your UAT for the wrong weapon, and if they can help you, it'll only be by replacing the weapon you bought with a different weapon of your choice. This is a one-time thing and you'll have to verify your account info. After they verify everything is right, they will ask you to discard the item in question that you don't want, and then they will verify that. After that, you'll get your new item in the mail about a day later.Quote:
We have received your report regarding an incorrect item purchased with special currency, and we apologize for any disruption that this has caused. While we are not able to offer a reimbursement of the special currency, we may be able to offer an exchange for an item of equal or lesser value from the same vendor.
Please know that this is a direct exchange for an item of equal or lesser value from the same vendor, involving the same currency type. At this time, this exchange does not include reimbursement of the currency itself in whole or in part, nor do we accept additional currency in order to exchange for a more expensive item than that purchased.
^ This is all what happened with me, your experience might differ.
Good luck! -
09-05-2014, 07:27 PMispanoThe main problem is that Burtgang is cheaper than all the other weapons, since the rest of the cost is in the shield.Quote:
Originally Posted by WinterSolstice
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09-05-2014, 10:24 PMAltijacek
I got a response from customer support and they say I can trade in one item for one of equal or lesser value. I hope this means a burtgang can be exchanged for a conquerer if I provide the extra tokens. It says in their policy they won't accept additional currency to purchase an item of greater value :/
Please, if you think that Square Enix should change their policy on one time item restores so that you can purchase an item of greater value for additional currency, let me know. Maybe they'll consider it! I also don't think it's cool that a burtgang is cheaper than the other weapons because then this mess can happen :/ -
09-05-2014, 10:25 PMAltijacek
Yes the burtgang is cheaper which really really sucks :/ would they let me purchase the shield, discard that, then get my restore?
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09-05-2014, 11:06 PMAltijacek
Anyone know if I can trade burtgang for a UAT instead of a conquerer since the conquerer is of greater value?
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09-05-2014, 11:13 PMRaxion
You're OK losing 3 weeks of soldiery, but not OK losing the UAT? You can get a UAT in 1-2 runs of ST.
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09-05-2014, 11:25 PMlololinkI don't think everyone is that lucky.Quote:
Originally Posted by Raxion