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  1. #1
    Player
    Altijacek's Avatar
    Join Date
    Nov 2013
    Location
    Laredo, Texas
    Posts
    701
    Character
    Phil Collins
    World
    Midgardsormr
    Main Class
    Marauder Lv 60

    QQ made a big mistake...anyone know if I spent UAT on wrong item...

    If I can get that item removed from my inventory and get the UAT restored with one time restore? Honestly I've had a horrible week and I don't want my virtual life to suck too (lost a huge scholarship for not having enough hours because I changed my major and didn't have prereqs). Personal stuff aside, I just really really really hope getting my UAT back is possible. I don't mind farming the soldiery again but getting the UAT was near impossible >_<

    I already contacted support and even reported a bug because I didn't get a warning that the burtgang was for a class I didn't have. I was checking to see how many soldiery tokens I needed, and saw the burtgang highlighted. I don't know why I thought it was an axe but I did and so since it was the only highlighted option I took it. But i didn't get the warning it was for a class I don't have at 50 :0 so please if there's anything I can do besides support and bug report, let me know.
    (0)

  2. #2
    Player
    Zephyranthes's Avatar
    Join Date
    Dec 2013
    Posts
    301
    Character
    Hilde Everglade
    World
    Tonberry
    Main Class
    Marauder Lv 60
    No other method. If you're simply interested in the UAT though, it's quite easy to get now. Most of the time, people are not rolling for it in ST since majority wants Oil.
    (6)

  3. #3
    Player
    Altijacek's Avatar
    Join Date
    Nov 2013
    Location
    Laredo, Texas
    Posts
    701
    Character
    Phil Collins
    World
    Midgardsormr
    Main Class
    Marauder Lv 60
    That took me forever though over twenty runs XD I don't have that much time to play since I work and go to school.
    (0)

  4. #4
    Player
    WinterSolstice's Avatar
    Join Date
    Jul 2014
    Posts
    203
    Character
    Winter Solstice
    World
    Midgardsormr
    Main Class
    Thaumaturge Lv 50
    We have received your report regarding an incorrect item purchased with special currency, and we apologize for any disruption that this has caused. While we are not able to offer a reimbursement of the special currency, we may be able to offer an exchange for an item of equal or lesser value from the same vendor.

    Please know that this is a direct exchange for an item of equal or lesser value from the same vendor, involving the same currency type. At this time, this exchange does not include reimbursement of the currency itself in whole or in part, nor do we accept additional currency in order to exchange for a more expensive item than that purchased.
    That's their policy on stuff like this. If you used your UAT for the wrong weapon, and if they can help you, it'll only be by replacing the weapon you bought with a different weapon of your choice. This is a one-time thing and you'll have to verify your account info. After they verify everything is right, they will ask you to discard the item in question that you don't want, and then they will verify that. After that, you'll get your new item in the mail about a day later.

    ^ This is all what happened with me, your experience might differ.

    Good luck!
    (1)
    Last edited by WinterSolstice; 09-05-2014 at 06:12 PM.

  5. #5
    Player
    ispano's Avatar
    Join Date
    Oct 2011
    Posts
    2,753
    Character
    Melfina Amastacia
    World
    Excalibur
    Main Class
    Lancer Lv 60
    Quote Originally Posted by WinterSolstice View Post
    That's their policy on stuff like this. If you used your UAT for the wrong weapon, and if they can help you, it'll only be by replacing the weapon you bought with a different weapon of your choice. This is a one-time thing and you'll have to verify your account info. After they verify everything is right, they will ask you to discard the item in question that you don't want, and then they will verify that. After that, you'll get your new item in the mail about a day later.

    ^ This is all what happened with me, your experience might differ.

    Good luck!
    The main problem is that Burtgang is cheaper than all the other weapons, since the rest of the cost is in the shield.
    (0)

  6. #6
    Player
    Altijacek's Avatar
    Join Date
    Nov 2013
    Location
    Laredo, Texas
    Posts
    701
    Character
    Phil Collins
    World
    Midgardsormr
    Main Class
    Marauder Lv 60
    I got a response from customer support and they say I can trade in one item for one of equal or lesser value. I hope this means a burtgang can be exchanged for a conquerer if I provide the extra tokens. It says in their policy they won't accept additional currency to purchase an item of greater value :/

    Please, if you think that Square Enix should change their policy on one time item restores so that you can purchase an item of greater value for additional currency, let me know. Maybe they'll consider it! I also don't think it's cool that a burtgang is cheaper than the other weapons because then this mess can happen :/
    (0)

  7. #7
    Player
    Altijacek's Avatar
    Join Date
    Nov 2013
    Location
    Laredo, Texas
    Posts
    701
    Character
    Phil Collins
    World
    Midgardsormr
    Main Class
    Marauder Lv 60
    Yes the burtgang is cheaper which really really sucks :/ would they let me purchase the shield, discard that, then get my restore?
    (0)

  8. #8
    Player
    Altijacek's Avatar
    Join Date
    Nov 2013
    Location
    Laredo, Texas
    Posts
    701
    Character
    Phil Collins
    World
    Midgardsormr
    Main Class
    Marauder Lv 60
    Anyone know if I can trade burtgang for a UAT instead of a conquerer since the conquerer is of greater value?
    (0)

  9. #9
    Player
    Raxion's Avatar
    Join Date
    Aug 2013
    Posts
    381
    Character
    Raxion Gunsoul
    World
    Brynhildr
    Main Class
    Marauder Lv 50
    You're OK losing 3 weeks of soldiery, but not OK losing the UAT? You can get a UAT in 1-2 runs of ST.
    (1)

  10. #10
    Player
    lololink's Avatar
    Join Date
    Jul 2011
    Posts
    4,617
    Character
    Nel Artux
    World
    Asura
    Main Class
    Gladiator Lv 80
    Quote Originally Posted by Raxion View Post
    You're OK losing 3 weeks of soldiery, but not OK losing the UAT? You can get a UAT in 1-2 runs of ST.
    I don't think everyone is that lucky.
    (5)

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