[EU] Character Image Display Technical Difficulties (Apr. 18)

We are currently experiencing technical difficulties on the Lodestone, the iOS/Android app “Libra Eorzea,” and the FINAL FANTASY XIV forums where players’ character images may not display properly.

The issue is being addressed, and new updates will follow as additional information becomes available.

Please note, if you are being affected by this issue and your character’s image does not display properly, logging in to FINAL FANTASY XIV: A Realm Reborn with the affected character and performing an equipment change may sometimes cause the correct image to be displayed.

We apologise for any inconvenience this may cause.

[Date]
From Apr. 16, 2014

[Details]
- Some players’ character images may not display properly on the Lodestone, the iOS/Android app “Libra Eorzea,” and the FINAL FANTASY XIV forums.

[Cause]
- Server issues

[Affected Services]
- Lodestone
- iOS/Android app “Libra Eorzea”
- FINAL FANTASY XIV Forums

We would like to provide an update regarding the issue of players’ character images not being displayed properly on the Lodestone, the iOS/Android app “Libra Eorzea”, and the FINAL FANTASY XIV forums.

While the investigation and recovery operations are currently underway, we do not have an estimated time on when the issue will be resolved.

Please note, if you are being affected by this issue and your character’s image does not display properly, logging in to FINAL FANTASY XIV: A Realm Reborn with the affected character and performing an equipment change may sometimes cause the correct image to be displayed.

We apologise for any inconvenience this may cause and thank you for your patience.

[Date]
From Apr. 16, 2014

[Details]
- Some players’ character images may not display properly on the Lodestone, the iOS/Android app “Libra Eorzea”, and the FINAL FANTASY XIV forums.

[Cause]
- Server issues

[Affected Services]
- Lodestone
- iOS/Android app “Libra Eorzea”
- FINAL FANTASY XIV Forums

During the following time period, we were experiencing technical difficulties on the Lodestone, the iOS/Android app “Libra Eorzea,” and the FINAL FANTASY XIV forums wherein some players’ character images would not display properly.

We are pleased to announce that the issue has been addressed. We apologise for any inconvenience this may have caused.

[Date & Time]
From Apr. 16, 2014 to Apr. 22, 2014 3:00 (GMT)

[Details]
- Some players’ character images may not display properly on the Lodestone, the iOS/Android app “Libra Eorzea,” and the FINAL FANTASY XIV forums.

[Cause]
- Server issues

[Affected Services]
- Lodestone
- iOS/Android app “Libra Eorzea”
- FINAL FANTASY XIV Forums