Square Enix Token

First i would like to apologize if this comes across as an angry message, however i have been locked out from my account twice now within the last month using the one time password for my phone.

The app resets itself and askes me to re-enter all on my information to get my one time pass to work again. However you cannot do that this as it is already setup on my account.

To add insult to injury the removal code i was given on my account does not work as i have tried it several times.

Now to the angry part. I could understand it happening once, and i did understand and spoke to the live help during the day to get it sorted, but twice within a month??

A few of my FC members have had the same problem and its quite clearly your app that is the problem. Please any information other than use the Live help to get it sorted would be appreciated.


Cresst

This is why I never trust one-time password apps. I've had too much problem with them in the past, even with different games.

You should try to get a Security Token if you can. They're really worth it and they never fail like the app does. The battery last for years and years

There is an option to resync the app when this happens, I've had it only happen once so far and had to remove it using the removal code, but when I re-registered it does give you a different removal code.

You can buy the keychain token for $10. Ive never had issues with it and Ive been using the exact same one that I got when they first released them for FFXI years ago.

Same problem. Reset on me twice. Lucky I have a new token sitting around cause once you deregister a token, its trash.