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  1. #1
    Player
    Cresst's Avatar
    Join Date
    Apr 2012
    Posts
    1
    Character
    Cresst Dracorex
    World
    Ridill
    Main Class
    Gladiator Lv 50

    Square Enix Token

    First i would like to apologize if this comes across as an angry message, however i have been locked out from my account twice now within the last month using the one time password for my phone.

    The app resets itself and askes me to re-enter all on my information to get my one time pass to work again. However you cannot do that this as it is already setup on my account.

    To add insult to injury the removal code i was given on my account does not work as i have tried it several times.

    Now to the angry part. I could understand it happening once, and i did understand and spoke to the live help during the day to get it sorted, but twice within a month??

    A few of my FC members have had the same problem and its quite clearly your app that is the problem. Please any information other than use the Live help to get it sorted would be appreciated.


    Cresst
    (0)

  2. #2
    Player
    Jinwa's Avatar
    Join Date
    Aug 2013
    Location
    Limsa Lominsa
    Posts
    29
    Character
    J'inwa Monteiro
    World
    Odin
    Main Class
    Lancer Lv 60
    This is why I never trust one-time password apps. I've had too much problem with them in the past, even with different games.

    You should try to get a Security Token if you can. They're really worth it and they never fail like the app does. The battery last for years and years
    (1)

  3. #3
    Player
    Hippy_Pickle's Avatar
    Join Date
    Aug 2013
    Location
    Ul'Dah
    Posts
    98
    Character
    Balthazar Tigertail
    World
    Odin
    Main Class
    Thaumaturge Lv 50
    There is an option to resync the app when this happens, I've had it only happen once so far and had to remove it using the removal code, but when I re-registered it does give you a different removal code.
    (0)

  4. #4
    Player
    Vespar's Avatar
    Join Date
    Mar 2011
    Posts
    2,762
    Character
    Leyna Crosse
    World
    Goblin
    Main Class
    Summoner Lv 100
    You can buy the keychain token for $10. Ive never had issues with it and Ive been using the exact same one that I got when they first released them for FFXI years ago.
    (0)

  5. #5
    Player
    xtro's Avatar
    Join Date
    Jan 2012
    Posts
    32
    Character
    Xtrodinary Powers
    World
    Hyperion
    Main Class
    Gladiator Lv 100
    Same problem. Reset on me twice. Lucky I have a new token sitting around cause once you deregister a token, its trash.
    (0)