Upgrading to (non-digital) Collector's Edition

Hello. I apologize in advance if this has been posted before. I've been all over the Moogle Station since launch, and I've waited until things calmed down a bit as far as maintenance and server stress went.

Basically, I've been playing since the start of 1.0 with a non-CE account. I pre-ordered the physical copy of the Collector's Edition to 2.0 (because I like awesome novelties. >_>), but I'm having a hard time upgrading my account without having to re-buy a digital Collector's Edition. I have the registration code, but it won't accept it. I'd like to have my CE items.

Is there any way to do this without having to open up a ticket? I can't be the only one with this problem. :/

EDIT: Also, I've been told that, in order to get this done, I would have to start a new service account and just have a rep merge the two, but it seems like a lot of trouble for such an easy fix...

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.

- Furlamseere