Item restore request process is taking over a month

I originally filed a ticket on October 25th regarding an item restore request in which I bought the wrong chest piece with my mythology tomes. I received an email back saying I would be contacted in game, in which I was and the gm told me my request for wyrms mail for a bards shirt. The in game GM told me the process would be taken care of within the week either in game or through the mail. It has been a month and I have yet to receive an update into the process after multiple attempts to reach a gm or get support. I dont know which gear to purchase next as I am awaiting this piece. I dont want to buy it again and waste a month of paying and saving tomes. Can someone contact me or simply send me the item through the mail as was promised?

Greetings MisterWhisky,

We appreciate you taking the time to report this trouble you are having to us. However, since this sounds like something requiring an in-game GM support rather than a bug report, I will be closing this particular thread. We welcome you to file a GM ticket in order to seek a resolution. Thank you!