Item restore request process is taking over a month

[MisterWhisky]

I originally filed a ticket on October 25th regarding an item restore request in which I bought the wrong chest piece with my mythology tomes. I received an email back saying I would be contacted in game, in which I was and the gm told me my request for wyrms mail for a bards shirt. The in game GM told me the process would be taken care of within the week either in game or through the mail. It has been a month and I have yet to receive an update into the process after multiple attempts to reach a gm or get support. I dont know which gear to purchase next as I am awaiting this piece. I dont want to buy it again and waste a month of paying and saving tomes. Can someone contact me or simply send me the item through the mail as was promised?

[Furlamseere]

Greetings MisterWhisky,

We appreciate you taking the time to report this trouble you are having to us. However, since this sounds like something requiring an in-game GM support rather than a bug report, I will be closing this particular thread. We welcome you to file a GM ticket in order to seek a resolution. Thank you!