OK, so last week when I logged in I got a message that said I needed to reset my password. I did that and it worked fine. Unfortunately, it was pretty late, and I forgot to write down the new password, and now I can't remember what it was. I tried to reset my password, but I can't remember what the answer to the security question is. I sent an email to SE support, but their recommendation was to use the help chat, which also requires the answer to the security question. What now?
Forgot Password and Security Answer
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11-14-2013, 05:06 AMWittlichForgot Password and Security Answer
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11-14-2013, 06:59 AMLurkios
Give SE a call, they'll get it sorted for you: 310-846-0345
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11-14-2013, 10:03 AMWittlich
Oh dear, I was afraid of that. By chance, there wouldn't be a way that doesn't involve grotesquely large long distance charges, would there? At this rate, it'd be far cheaper to just keep trying to guess what I made my password. I appreciate your help, at any rate.
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11-14-2013, 05:01 PMZohnoReecho
chat option in the support page.
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11-15-2013, 12:17 AMWittlichThat requires the security question answer.Quote:
Originally Posted by ZohnoReecho
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11-15-2013, 03:46 AMZohnoReechohttps://support.eu.square-enix.com/c...p?id=5383&la=2Quote:
Originally Posted by Wittlich
Account > SQEX Security Token > fill the form and submit? -
11-15-2013, 05:40 AMLurkiosAside from signing up for a skype account and using it to make the call, I can't think of any.Quote:
Originally Posted by Wittlich
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11-30-2013, 11:20 AMFurlamseere
It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.