Npc main quest bug

The npc Isembard in Eastern Thanalan has a main quest. im 100% sure that i meet all the requirements. The npc does not give quest to anyone else iv seen around we have sent multiple reports and still nothing. The npc just stands there when we try to speak with him, nothing happens. Please are you able to do something about this?I lost a day of my subscription cause of this

Time: since 10:52 AM GMT+1
Frequency: all the time
World name: Sargatanas
Character name: Ayumi Shimitsu
NPC name: Isembard
Monster name:
Class/Level: MRD lv 21
Party or solo: Both
In-game time:
Area and coordinates: Eastern Thanalan X13 Y23

Date and time: 11/12/2013 - 1:30pm CST to current
Location: Eastern Thanalan - Drybone
Name of NPC: Isembard
Quest: A Wild Rose by Any Other Name
Action you have used: followed Story quests leading to speaking with NPC
Steps on how it occurred: Spoke to Thandrec received instruction to speak to Isembard.
Actions taken: Restarted client, submitted in-game bug report
World: Sargatanas
Character: Kalyra Aegwynn
Class/Level: ARC 20
Purpose of Quest: Primary story progression quest
Additional information: unable to progress in primary storyline, my only option is to level alternate classes but I am unable to continue in the storyline up to and including gaining the mount ability, choosing a Grand Company and generally enjoying the game.

Greetings AyumiShimitsu,

We thank you for posting your concerns regarding an "Npc main quest bug". I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation.

Thanks for your report!