Just wondering if anyone has lost, discarded, or mis-purchased an item and have success with SE support fixing it?
Anyone have a successful encounter with SE support?
Printable View
-
10-17-2013, 10:18 AMshumakisoAnyone have a successful encounter with SE support?
-
10-17-2013, 10:19 AMGarnatian
If you phone them, yes.
I've spent countless hours creating tickets, in live-chat trying to get an issue fixed. I phoned them, fixed. -
10-17-2013, 10:46 AMCyrus-Wallace
When I created a new service account instead of updating the one I was using, I contacted the SE support via live-chat and they fixed it almost instantly.
-
10-17-2013, 10:48 AMshumakisowhere did you get a live chat link? I only see email contact options?Quote:
Originally Posted by Cyrus-Wallace
-
10-17-2013, 10:48 AMshumakisoWhat number did you call? the one i found takes me to people that tell me a GM has to fix it, they dont seem to be capable of doing anythingQuote:
Originally Posted by Garnatian
-
10-17-2013, 10:54 AMCyrus-WallaceI had some "tricks" to get through the live chat.Quote:
Originally Posted by shumakiso
Go to the support site:
http://support.na.square-enix.com/
http://support.eu.square-enix.com/
-Click on FF XIV
-Click on "Billing and payment issues"
-Scroll down and then click on "Additional Assistance".
-Select "Account/Billing" and "Aditional Services" then fill the field with a brief description of your issue.
-You may receive some related entries for your issue or it will say "there's nothing related to your issue". Click on "next".
-Scroll down. Select live support. They may be available according to your country. -
10-17-2013, 11:19 AMshumakisoAwesome Thanks! Needed to try a different method, been almost 2 weeks with 0 help from SEQuote:
Originally Posted by Cyrus-Wallace