Why is my account suspended?

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FINAL FANTASY XIV 1
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This service account is currently suspended.


Account Type

Collector's Edition

Service Account Status

Standard
Remaining Days ： 4 days (Free Trial Period)

Bonus

You have no Veteran Rewards.

Other Received Bonus Items
・Cait Sith Doll
・Moogle Cap
・Helm of Light
・Baby Behemoth
・Behemoth Barding
・Coeurl Bell

Sooo, I got 90k'd earlier today and now I'm greeted with this.
I changed my password because I thought something might have happened.
I have no new mails about anything except that trial will be running out soon, but I bought time beyond that already. Help?

Guess I will have to call them tomorrow and hope for the best.. sigh.

I'm sorry to hear this has happened to you, I wish you luck, but unfortunately, SE customer service is shit and unhelpful, they just don't care.

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.