what the...

So i made a ticket a while ago to SE about the evening spikes that people are having. i explained that i had been in touch with my ISP and there were no issues there, no throttling or problems with the connection. I asked them if they had any suggestions...
this is their reply:


"If you are receiving an Error 90000 or 2002 when attempting to access FINAL FANTASY XIV: A Realm Reborn, please try again later. This error simply means that the server is congested and you will need to keep trying until you are able to login.
We apologize for any inconvenience this may cause you. "


I never mentioned anything about any issues connecting to FFXIV ARR, nor having any form of error. I have no problems connecting to the game. they didn't even bother to read what I typed down, they completely ignored any information I sent

That's email support for ya.

This isn't SE, but for Guild Wars 2, I sent in a ticket about losing my login information. I explained everything in a very detailed email... then I received a reply that asked me to send them information I HAD JUST SENT to them. It was *all* there.
Frustrating... and it makes zero sense whatsoever... long story short, I don't play Guild Wars 2. That game was awful, anyway.

If you get lag spikes in game, and it isn't on your end, it's on their end and likely due to congestion.

Quote:

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Originally Posted by BrockLi

That's email support for ya.

This isn't SE, but for Guild Wars 2, I sent in a ticket about losing my login information. I explained everything in a very detailed email... then I received a reply that asked me to send them information I HAD JUST SENT to them. It was *all* there.
Frustrating... and it makes zero sense whatsoever... long story short, I don't play Guild Wars 2. That game was awful, anyway.

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tbh arenanet was better at support and feedback to customers than SE ever was. but i do feel your pain lol
email support is the only thing i can use, when i click to find support theres no phonenumber. at some point i clicked something like "call us" or something similar.....took me straight to the email form thing. im curious to see what happens in a few days from now. when the free playtime is over and people need to subscribe lol

Quote:

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Originally Posted by bonniebru5

tbh arenanet was better at support and feedback to customers than SE ever was. but i do feel your pain lol
email support is the only thing i can use, when i click to find support theres no phonenumber. at some point i clicked something like "call us" or something similar.....took me straight to the email form thing. im curious to see what happens in a few days from now. when the free playtime is over and people need to subscribe lol

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I have a feeling that a lot of ppl will not be subbing. I personally WANT to sub. I like the game, and enjoy playing it..... when I can. However, even tho I like the game I will not be paying a monthly fee for a product that I can not use on my own time. Nor will I pay a monthly fee on a product you can not receive support on.

Why do companies have monthly fees in the first place? Well.. They have them so they can fund infrastructure, game development, and support staff for their customers. I already paid for the development up to this point. That was the initial cost of 29.99. So to warrant a monthly payment from players we should be seeing an adequate support staff with reasonable wait times, AND working servers.

/sick of crappy large companies that don't need to give a crap about their customers.

Quote:

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Originally Posted by ntall1

I have a feeling that a lot of ppl will not be subbing. I personally WANT to sub. I like the game, and enjoy playing it..... when I can. However, even tho I like the game I will not be paying a monthly fee for a product that I can not use on my own time. Nor will I pay a monthly fee on a product you can not receive support on.

Why do companies have monthly fees in the first place? Well.. They have them so they can fund infrastructure, game development, and support staff for their customers. I already paid for the development up to this point. That was the initial cost of 29.99. So to warrant a monthly payment from players we should be seeing an adequate support staff with reasonable wait times, AND working servers.


/sick of crappy large companies that don't need to give a crap about their customers.

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im guessing problems would have been fixed if they had the economy to do so, my guess is that they dont have the funds, probably running on minimal staffing until they have a more secure source of income. right now would probably be a critical phase for the game as it's right before people have to sub...

then again a company as large as SE should really have funds for that with all the games they've released, all the money they've earned lol anyway better find a solution.
we need a formal confirmation that we can bring to our ISp or something that proves it's on ISPs end..

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.