Please fix the Store

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Originally Posted by Sove92

Yeah the button seems to only work on IE atm.

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That's weird, I pre-ordered using Chrome on my iPad and it worked okay this morning..

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Originally Posted by EU_Community_Team

This was also mentioned during the special Letter from the Producer LIVE last weekend, but a digital collector's edition upgrade option will be available later:

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Thank you! I missed that live letter :(

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Originally Posted by Sasunaich

Hi Chimuchan,
Thank you for pointing this out. We are aware of an issue a small number of SE Store customers (EU) seem to encounter when choosing PayPal to pay for their pre-order and are already looking into this as a matter of urgency. We will keep you up to date and let you know as soon as we have an update on the situation.

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Greetings,

If you continue to experience problems using PayPal as your payment method on the European Square Enix Store, please contact the EU Support Centre: https://store.eu.square-enix.com/eme...er-support.php

For Square Enix Boutique related enquiries on persistent PayPal issues, please get in touch with the Boutique support team: http://www.square-enix-boutique.com/contact/

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Originally Posted by Zydron

Where is the PS3 version at the european store?

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Hi Zydron,

In Europe, the PS3 version of Heavensward will only be available via digital download on the PlayStation Store at a later date. There are currently no plans for this to be made available on the European Square Enix Store or Boutique.

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Originally Posted by lacrimosaangel

That's weird, I pre-ordered using Chrome on my iPad and it worked okay this morning..

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It did work on work PC's Chrome (but order failed because I don't carry around my bank PINs and my card demanded those this time around) but not on my home computers, not on Firefox, not on Chrome.

To summ up:
players 2 : 1 SE store

Match is not up yet, SE store seems to wake up :)

Humm... Community Rep, can you help me?
Must the SE Store account and Game account be linked/the same?
Cause I ordered my CE (both for my boyfriend and for me) with an account I use just to shop, that doesn't correspond to my FF14 account at all.
Can I still apply the codes on the other account?

BTW, yeah, you are right. CE is shipped with DHL.

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Originally Posted by Marylain

Humm... Community Rep, can you help me?
Must the SE Store account and Game account be linked/the same?
Cause I ordered my CE (both for my boyfriend and for me) with an account I use just to shop, that doesn't correspond to my FF14 account at all.
Can I still apply the codes on the other account?

BTW, yeah, you are right. CE is shipped with DHL.

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store account and game accounts are separate just got to make sure you apply your codes to the right mogstation account.

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Originally Posted by EU_Community_Team

In Europe, the PS3 version of Heavensward will only be available via digital download on the PlayStation Store at a later date. There are currently no plans for this to be made available on the European Square Enix Store or Boutique.

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Will it be availble before launch? As a PS player i feel kept in the dark

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Originally Posted by Yurihyuga

store account and game accounts are separate just got to make sure you apply your codes to the right mogstation account.

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Thank you so much! <3

I keep getting "Can not process your request" errors.

Error ID: 5002 if that helps.