Black screen after launching the game

I've just had this start happening, no update or major changes that I can see. Radeon RX6600 card not Nvidia. Is there a reliable fix that works currently?

Happening to me too, ready to cancel the game. Indie game developer should be able to have the launcher working properly.

Had the problem last week but it resolved it's on his own. But today I tried it over the day again and again but nothing helps. If I want to close steam before I click on play, after I click on play, steams open itself again and nothing changed....

So i've had this issue for a long time, I can't find the .dll in the OPs post to help fix this for the launcher, anyone else know where this file is hiding so I can try and actually LOAD INTO THE GAME?

Just had this happen to me last night. I've tried everything possible and nothing seems to work. Its only XIV doing this to me. I just wanna play the game man.

start from steam and open the XIV launcher and login but dont press play yet

open task manager and scroll all the way down under background processes to steam (32 bit)
right click end task

press play in launcher

Just re-installed the game on Steam as of last week and this SAME issue is recurring every time. I login after the launcher loads in and hit play, the game starts and stays on a black screen until I hit a key or a mouse button and then it crashes to desktop shortly after. The only TWO things to get around this was to force close Steam before hitting the Play button. OR installing and using a 3rd party game launcher that bypasses using the default game launcher all together, but still lets the game use my Steam Login for all the money I spent on the Sub and DLC's.....



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 5800X3D 8-Core Processor (16 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS Default System BIOS
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 65461.531MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 69557.531MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.043GB SYSTEM_FREEDISC_SPACE 3.239GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.510GB SYSTEM_FREEDISC_SPACE 67.134GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.883GB SYSTEM_FREEDISC_SPACE 139.834GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.510GB SYSTEM_FREEDISC_SPACE 732.893GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 AMD Radeon RX 9060 XT
GRAPHICS_CHIP AMD Radeon Graphics Processor (0x7590)
GRAPHICS_VRAM 16304.000 MB
GRAPHICS_SHARED_VRAM 32730.766 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (165Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0196284.inf_amd64_a2c2c8c98234e928\B025541\atidx9loader64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0196284.inf_amd64_a2c2c8c98234e928\B025541\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0196284.inf_amd64_a2c2c8c98234e928\B025541\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0196284.inf_amd64_a2c2c8c98234e928\B025541\amdxc64.dll
GRAPHICS_DRIVER_VERSION 32.00.22029.9039 12/2/2025 17:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS \\.\DISPLAY2 AMD Radeon RX 9060 XT
GRAPHICS_CHIP AMD Radeon Graphics Processor (0x7590)
GRAPHICS_VRAM 16304.000 MB
GRAPHICS_SHARED_VRAM 32730.766 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0196284.inf_amd64_a2c2c8c98234e928\B025541\atidx9loader64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0196284.inf_amd64_a2c2c8c98234e928\B025541\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0196284.inf_amd64_a2c2c8c98234e928\B025541\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0196284.inf_amd64_a2c2c8c98234e928\B025541\amdxc64.dll
GRAPHICS_DRIVER_VERSION 32.00.22029.9039 12/2/2025 17:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS Unknown Meta Virtual Monitor
GRAPHICS_CHIP Unknown
GRAPHICS_VRAM 49034 MB
GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
GRAPHICS_DISPLAY_MODE Unknown
GRAPHICS_DRIVER c:\windows\system32\drivers\umdf\virtualscreendriver.dll,c:\windows\system32\drivers\wudfrd.sys
GRAPHICS_DRIVER_VERSION Unknown 8/20/2025 17:00:00
GRAPHICS_SHADER V: P:
GRAPHICS_VERTEX_TEXTURE
SOUND CABLE Input (VB-Audio Virtual Cable) {4E28DD5A-6552-4BE6-BAE4-4306DC54D3B4}
SOUND_DEVICE_NAME vbaudio_cable64_win7.sys
SOUND_DRIVER_VERSION 1.0.3.5 9/1/2014 17:00:00
SOUND Headphones (4- Arctis Nova 7) {B685AEE3-47B7-46AD-BCD9-B00F5EC4519A}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 10.0.19041.5794 4/6/2025 17:00:00
SOUND Speakers (Sound Blaster Z SE) {D8E99516-2113-485B-BA57-620131B3D71A}
SOUND_DEVICE_NAME cthda.sys
SOUND_DRIVER_VERSION 6.0.102.78 1/16/2022 17:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT Keyboard {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT Unified Virtual HID {0CB27770-E73C-11ED-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Arctis Nova 7 {4ACA0D50-E112-11ED-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Unified Virtual HID {0CB29E80-E73C-11ED-8007444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Unified Virtual HID {0CB2C590-E73C-11ED-8009444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 246 SYSTEM_GAMEPAD_FOV 0
INPUT Arctis Nova 7 {4ACA0D50-E112-11ED-8007444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
INPUT Arctis Nova 7 {4ACA0D50-E112-11ED-800A444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT SteelSeries Rival 600 {4AC7C360-E112-11ED-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT SteelSeries Rival 600 {4ACA0D50-E112-11ED-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
INPUT SteelSeries Rival 600 {4ACA0D50-E112-11ED-8006444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
INPUT SteelSeries Apex 3 {4AC7C360-E112-11ED-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
INPUT SteelSeries Apex 3 {4ACA0D50-E112-11ED-8008444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
INPUT SteelSeries Apex 3 {4ACA0D50-E112-11ED-8009444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Creative ALchemy
AMD Chipset Software
Dolby Digital Live Pack version 4.02.00
DroidCam Client
DTS Connect Pack version 2.02.00
Google Chrome
HandBrake 1.6.1
Host OpenAL
OpenAL
Rockstar Games Launcher
Rockstar Games SDK
Sound Blaster Z Series Driver
Sound Blaster Command version 3.5.10.00
Stardock Fences 2
UO Auto-Map
UOCartographer 0.9
Ubisoft Connect
Winpinator (x64)
HCS VoicePack HAVOC FPS version Havoc FPS
HCS VoicePack Eli version Singularity and Event Horizon
Unified Remote
Launcher Prerequisites (x64)
Java Auto Updater
EA app
GOG GALAXY
Java 8 Update 471
AMD PCI Driver
Epic Online Services
NVIDIA PhysX
CertsUpdater version 1.5
JKXR - Jedi Outcast version 1.1.26
AMD PSP Driver
AMD Ryzen Balanced Driver
AMD_Chipset_Drivers
AMD SBxxx SMBus Driver
Promontory_GPIO Driver
Soundux 0.2.7
HCS Tools version 1.95
AMD GPIO2 Driver
JoyToKey version 6.9.1
Vortex
AMD Software
AMD Ryzen Master
Audacity 3.7.7
CPUID CPU-Z 2.05
CPUID HWMonitor 1.60
Fairlight Audio Accelerator Utility
FFmpeg 5.0.0 for Audacity - x86_64
GFAC Anti-Cheat System
Guild Wars 2
MuseHub
Notepad++ (64-bit x64)
Oculus
Proton VPN
SecondLifeViewer
Void Crew
The Planet Crafter
ARC Raiders
Clair Obscur: Expedition 33
Batman™: Arkham Origins
LEGO® MARVEL Super Heroes
Dispatch
MARVEL Cosmic Invasion
No Man's Sky
Marvel Rivals
VoiceAttack 2
Schedule I
Where Winds Meet
Marvel's Midnight Suns
Whispers from the Star
Empyrion - Galactic Survival
FINAL FANTASY XIV Online
Abiotic Factor
HELLDIVERS™ 2
SteelSeries GG 93.0.0
VBCABLE, The Virtual Audio Cable
Vulkan Run Time Libraries 1.0.65.1
WinRAR 6.22 (64-bit)
AMD Ryzen Master
DaVinci Resolve
DaVinci Resolve Control Panels
AMD Settings
Branding64
AMD Install Manager
OpenShot Video Editor 3.1.1
Bonjour
Virtual Desktop Service
AMD User Experience Program Installer
OpenVINO AI Plugins for Audacity version v3.7.1-R4.2
AMD WVR64
NVIDIA FrameView 1.5.9611.33638487
NVIDIA Install Application
Paradox Launcher v2
Blackmagic RAW Common Components
EA app
Virtual Desktop Streamer
AMD DVR64
AMD Chat
RyzenMasterSDK
Epic Games Launcher Prerequisites (x64)

Quote:

---

Originally Posted by Yuzaki

I already wrote, it works with non steam account, so it's not hardware related...

it seems you cannot refer to a post in this forum...

@HuaTuo: Do you use a steam account?

---

I noticed when the latest update for nVidia was installed, I had a black screen that held for longer than it normally does. Once I logged in, I noticed that Direct Chat was enabled — I had to enable it, apply, disable it, apply, and restart the client.

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to the original poster no longer active in this thread, this thread will be moved to "Closed Concerns”.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!