Tickets are all gone for fan fest

Do some people really want them to cancel the event and reschedule for another time? That will go over well, punishing those that have valid tickets because they underestimated demand for the event. I am all for asking SE to do better for future events, but anyone that makes the suggestion that they should either revoke and redistribute the tickets that did not require the code, or cancel the event and reschedule. I question the motive behind their suggestions.

Here's a suggestion.

SE should take "Pre-orders" rather than "Pre-sales".
I know booking venues gets very difficult once you set dates and try to find somewhere based on those dates. So plan in advance. Conduct "Pre-orders" for events two years ahead. Have the player pay for down payments(like $20-40). Find venues according to the number of pre-orders. Once the venue is set, calculate whatever SE needs to and charge us that amount. I'm sure everyone who's willing to go to the fest badly will pay $150-200 for it.

Big Corporates seems to chicken out when it gets to "Kickstarter" type of fundraising system. But this is the modern business model. SE needs to learn from these successful startup companies.

They have the brand name, the game is doing well, players are willing to attend the fanfest badly. They have nothing to be scared of.
Man up and take our money, use the fund right, and make every single one of us happy.

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Originally Posted by Rokke

lmao imagine if every sold out event canceled because some folks were left out. "Sorry everyone! If everyone who might be interested can't attend no one can!"

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Right?

I suppose I shouldn't make light of those who had their plans shattered but Square Enix would get far more backlash from cancelling the event than they will over some people not being able to attend.

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Originally Posted by Avih

Here's a suggestion.

SE should take "Pre-orders" rather than "Pre-sales".
I know booking venues gets very difficult once you set dates and try to find somewhere based on those dates. So plan in advance. Conduct "Pre-orders" for events two years ahead. Have the player pay for down payments(like $20-40). Find venues according to the number of pre-orders. Once the venue is set, calculate whatever SE needs to and charge us that amount. I'm sure everyone who's willing to go to the fest badly will pay $150-200 for it.

Big Corporates seems to chicken out when it gets to "Kickstarter" type of fundraising system. But this is the modern business model. SE needs to learn from these successful startup companies.

They have the brand name, the game is doing well, players are willing to attend the fanfest badly. They have nothing to be scared of.
Man up and take our money, use the fund right, and make every single one of us happy.

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No. Big business should not run kickstarters nor should they take handouts from their customers, they should actually do their homework and properly plan out + budget their own events. SE is not an indie company, they aren't a startup, they are a multimillion dollar world famous video game company. They can & should put some more effort into their events.

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Originally Posted by Theodric

pasta

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send my regards to the chef

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Originally Posted by Bayohne

We are humbled by the overwhelming response from those who want to attend the Fan Festival. We made more tickets available this year than ever before and we understand the frustration of not being able to procure tickets. We wish we could accommodate everyone, and so we'll do our best to try and host even more of our passionate adventurers in the future.

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Any word on if a retainer program will be possible this year? During this interview you stated they may come back for future events: https://youtu.be/esOr08L6QPE?t=2442

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Originally Posted by Rokke

No. Big business should not run kickstarters nor should they take handouts from their customers, they should actually do their homework and properly plan out + budget their own events. SE is not an indie company, they aren't a startup, they are a multimillion dollar world famous video game company. They can & should put some more effort into their events.


send my regards to the chef

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Why shouldn't they? They are already failing badly to do so. Their reputation fell to the ground long ago when they've decided to follow their own legacy for profits.
They seriously need to get back to the basic. Maybe I shouldn't have used a word "fundraising" but, it's a good time to remind them where all those multimillion budgets are coming from.
We want them to use the budget right.

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Originally Posted by Avih

Why shouldn't they? They are already failing badly to do so. Their reputation fell to the ground long ago when they've decided to follow their own legacy for profits.
They seriously need to get back to the basic. Maybe I shouldn't have used a word "fundraising" but, it's a good time to remind them where all those multimillion budgets are coming from.
We want them to use the budget right.

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With that I totally 100% agree. We don't need a massive venue like someone before suggested, but more legroom, more events, more planning are needed. That Foxclon said its our community leaders that run the show was pretty eye opening. EU and JP both have bigger events and manage to run them smoother. I hope that people demand and continue to demand better. Realistically, we'll never hit a point where everyone is happy, but SE can still do so much better with the money and fanbase they have.

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Originally Posted by Rokke

That Foxclon said its our community leaders that run the show was pretty eye opening. EU and JP both have bigger events and manage to run them smoother.

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Wait, seriously? When did he say that?? :eek:

How much bigger are the EU and JP fan festivals?

It would be really nice to know how many tickets are available for each fanfest, and also how many of those tickets are sold in the general sale vs. reserved/press/presale/etc..

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Originally Posted by Rogatum

I am all for asking SE to do better for future events, but anyone that makes the suggestion that they should either revoke and redistribute the tickets that did not require the code, or cancel the event and reschedule. I question the motive behind their suggestions.

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It seems that they could reasonably verify eligibility for every order that has been placed by requiring each order to have a unique code. Orders that do not have codes attached to them (because of the Showclix blunder) would have to be validated by providing an eligible code.

In the event that codes were used for multiple orders, the player who received the code would be able to assign it to a single designated order - either their own order or the order of a close friend or family member (hopefully not a ticket broker!)

This might need a bit of refinement, but it seems to match the intention of a single-use code being issued to each eligible player, and being required for every order.

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Originally Posted by Avenger

Wait, seriously? When did he say that?? :eek:

How much bigger are the EU and JP fan festivals?

It would be really nice to know how many tickets are available for each fanfest, and also how many of those tickets are sold in the general sale vs. reserved/press/presale/etc..

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Im on mobile now so it'd take a while to get the quote formatted/translated nicely, but if you check Avih's post history you'll find both their summary & the link to their JP thread that Foxclon posted in.

Well when I looked at the venue for the EU event, the hall they are using is The Grande Halle is made of cast iron and glass. It covers an area of 220,000 sq ft. Compared to what they're doing for the NA event I think it's obviously going to be larger and more fun. As for the Japan one, I heard they actually had machines where you could win XIV merch for some of the games, while we got to throw pool noodles.

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Originally Posted by Avih

Foxclon(JP Comm Top) specifically stated in the JP thread yesterday that NA fanfest is mainly run by the NA team, so any concerns need to be taken to them.

with that being said, NA team was responsible for booking Rio, insists players to get discounted hotel rooms many days prior to the ticket sale dates, and using Showclix resulting in this mess.
Yes, SE USA Top gave them the final approval, but they are just there to sign paper works. All the details are finalized by the team.

I was the one who created the JP thread so there you go.
http://forum.square-enix.com/ffxiv/t...81%8B%EF%BC%9F

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Wow this is extraordinary. Thanks for the thread Avih, and thanks to Foxclon for replying, though his response was apparently "not my problem - take it up with the NA team!" Ultimate responsibility still lies with SE in Japan...

However it does sound like the NA team is the one that could respond in a much better manner than they have so far, with some very clear and detailed information, responding to the many sensible questions posed in this thread as well as the clear (and justified) frustration of many players.

I doubt they'll learn from this. It seems they never learn from anything. But I'll tell you what. I sure as hell do. With people able to skip the queue just from having the link. I'll remember that. Fuck your queue. I'll be skipping it to ensure I get my ticket next time. I have the right to do so when I have a code that should have allowed me a good chance to get a ticket. But no. Because people were able to get tickets without codes, AND be able to skip the queue. It made it SO easy to just buy tickets, reskip the queue and buy even more tickets.

Guys we can't stay here and act like nothing happen while the rest of the people who cheated got their tickets we the ones who were in queu since 12 with an access code got nothing...

Next Live Letter is on Monday July 16, we should all ask Yoshida wtf their gonna do about everyone who wasn't able to get tickets due to their broken system, all of us should stand and ask the same questions while the live letter is up and running; That will put them in a corner and maybe we might get some live answers Let Yoshida see the community standing together let them know we want answers in the next Live Letter

SE and showclix knows they fuck up badly the next letter will show us if they really how care for our Community....

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Originally Posted by CocoChannel

Guys we can't stay here and act like nothing happen while the rest of the people who cheated got their tickets we the ones who were in queu since 12 with an access code got nothing...

Next Live Letter is on Monday July 16, we should all ask Yoshida wtf their gonna do about everyone who wasn't able to get tickets due to their broken system, all of us should stand and ask the same questions while the live letter is up and running; That will put them in a corner and maybe we might get some live answers Let Yoshida see the community standing together let them know we want answers in the next Live Letter

SE and showclix knows they fuck up badly the next letter will show us if they really how care for our Community....

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I agree, I can understand things selling out, and I think most people would understand if they didn't get a ticket due to normal circumstances. But this was a complete and utter failure and if they are trying to sweep it under the rug, just think of what else they may try to get away with at the actual Fanfest. I think there should be a ton of submitted questions of how they are going to resolve this, and why they feel that this is acceptable.

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Originally Posted by CocoChannel

Guys we can't stay here and act like nothing happen while the rest of the people who cheated got their tickets we the ones who were in queu since 12 with an access code got nothing...

Next Live Letter is on Monday July 16, we should all ask Yoshida wtf their gonna do about everyone who wasn't able to get tickets due to their broken system, all of us should stand and ask the same questions while the live letter is up and running; That will put them in a corner and maybe we might get some live answers Let Yoshida see the community standing together let them know we want answers in the next Live Letter

SE and showclix knows they fuck up badly the next letter will show us if they really how care for our Community....

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Ey, I'm down for a community raid if it means getting some direct answers. Not holding my breath at this point but eh... why not?

I really don't want this to be swept under the rug. This has been pretty devastating to me. :\

I just hope SE learns from this and does not repeat the same mistakes for the next Fanfest. I missed out this year, but I do hope to attend the next one.

even if brought up at the live letter do you think anything will change? i mean what can they do at this point?

Admit that they messed.....
Why bother ? They have their money , they do not care.

I mean even if they admit they messed up, they can't fix anything since fanfest it too close.

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Originally Posted by BakaGaijin

I mean even if they admit they messed up, they can't fix anything since fanfest it too close.

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Basically the only thing they can do now is do extra inspection of the sales they got to verify that people actually did properly wait in the queue, confirm that they were eligible customers (whether or not they were asked to enter a code), and do a follow-up post to talk more specifically about the points they investigated and the findings. Besides that, as you say, it's going to be too late to switch to a larger venue at this point, and they're not going to take tickets away from people who appear to have a legitimate claim to them. So yeah, it won't change the final result as much as help address people's anger about the circumstances.

Lol, is this still ongoing. But do you guys even understand there will never be a solution for this problem. They can change systems, improve or bigger venue something else. But there will always be people missing out in these events and these threads wil always come back ever 2 year. So stop the blaming game or *fake* solutions.

I don't have a horse in this race but it's baffling that from what I understand, the tickets were just dropped in one go? Most festivals/events stagger tickets over multiple days and time slots.

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Originally Posted by ShadowHunterrX

Lol, is this still ongoing. But do you guys even understand there will never be a solution for this problem. They can change systems, improve or bigger venue something else. But there will always be people missing out in these events and these threads wil always come back ever 2 year. So stop the blaming game or *fake* solutions.

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Fans are allowed to be frustrated and ask for answers.

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Originally Posted by ShadowHunterrX

Lol, is this still ongoing. But do you guys even understand there will never be a solution for this problem. They can change systems, improve or bigger venue something else. But there will always be people missing out in these events and these threads wil always come back ever 2 year. So stop the blaming game or *fake* solutions.

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I really think you're undermining how deeply this impacted people (Hotel Booking, Travel Plans, Money invested, emotional bonds with friends, etc.). And laughing about it certainly isn't something I'd consider to be a "solution" either. Just sayin'.

Anyway, I've been to every Fan Fest that's happened in the NA region since 2006, during the FFXI days, and haven't missed one yet (and no, I didn't get a ticket either). To see tickets disappear this quickly BEFORE a sizeable half of the community is able to get theirs is something that's truly unprecedented. Tickets do indeed sell out early for events and conventions, but this was a colossal screw-up on the organizer's part, for reasons that have already been stated. So if the "blame game" is to be played on anyone, it's them.

Anyway, I'm of the mind of waiting for an official word or statement--or the results of the investigation--from someone other than a generic PR response from Bayohne, who was just doing damage control. I think that's the "solution" most of us want at this point.

Because, frankly, the silence is utterly deafening.

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Originally Posted by Kule

I don't have a horse in this race but it's baffling that from what I understand, the tickets were just dropped in one go? Most festivals/events stagger tickets over multiple days and time slots.

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Exactly. And that's how the Fan Fests prior to this one were handled. The ticket sales were staggered and sold in "waves".

But, for some foolish reason or another, the organizers decided to dump their entire ticket pool into the one-day sale period on Tuesday, July 10th... And they were gone within 20min after sales went live, with a large half of the community locked out by the virtual queue while others got in, creating splintered groups of people.

And Square-Enix thus far has been silent on the details mostly, except from a short response from the community manager about them "investigating" matters.

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Originally Posted by InkstainedGwyn

. Every single mega-popular recording artist or comedian followed that mindset? If SDCC, NYCCC, Blizzcon, etc. all decided to cancel simply because there was more interest than availability? That's not how the world works. Popular events sell out. This isn't a digital world in which they can work to provide space and items for everyone.

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There is a difference between something selling out fast, with all the restrictions in place and functioning and something selling out fast with the last part not happening.

First they put the access code out for a reason. Yet for a certain amount of time there was no need for it. Thus the restriction for buying the tickets was gone. Does this mean that most of the cards went to scalpers or people that should not get them? No, probably not. But if you have such a limited amount of tickets, every single one that goes to someone like that is one too much. They already had a less limited restriction with this code then the last one and you could even get one if you subbed as a returner with the free time..so to not have a code at all means that someone has not played the game for at least half a year and honestly should not be able to go to something that is called a Fanfest. Yet those were able to get tickets too thanks to this mess up. (Also there were people that seemingly completely skipped the queue.)

Second, the access code was useable for more than one time and at least on reddit there were posts with them in it. Thus who knows how many people already got a code through such means, even though they rightfully should not even have one. Every single one of them took a ticket away from someone that truly counted. So why not make the code a one time only?

Third, there was a bug that let people buy more than 4 cards (I think the GM also mentioned it in his post?) and there were people in queue that were not able to get more than one ticket, while others after them could. This way some could get all the tickets for their friends, while others could not even get at least two for them and their partner.

Fourth, if you have a queue for people that instantly logged in and tell them that their tickets are reserved then it should not happened that this is a lie..people waited in this queue for 20+ minutes with the hope and believe that at least 4 tickets are reserved for them. And if its written down like that it should be that way..give that message to those in queue that certainly will have them, and everyone else will be in a second queue for the left overs. (Which should then be a first come, first served thing).

Fifth, dont start this with the option to change name and later when the disaster happens you lock it in. This will not hurt scalpers much, because as soon as they have their money, they wont care that those people wont be able to get into this anymore. So it only hurts the rest again. (It also makes this bad for anyone that just wants to give the ticket to someone else, because they decided to not go to it because their friends cant come)

Sixth, if you only have a certain amount of tickets avaiable and also have a huge country..dont allow tickets to be sold to someone from outside NA and dont make a special deal for some japanese players that already got their own fanfest too. These are all lost tickets that could have made NA fans happy. I mean there is a reason why you have three different fanfest and thus everyone has the chance to get to the one that is in their region.

They really also should allow to either refund a ticket in a short period of time (at least for this one, so that people that wont go, can get their money back) and they should sell tickets in more than one go..because if you need to work you are completely out of luck. (Also put back in harsher restrictions for the first round of sales and the rest can then be sold to others)

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Originally Posted by DeviFoxx

Exactly. And that's how the Fan Fests prior to this one were handled. The ticket sales were staggered and sold in "waves".

But, for some foolish reason or another, the organizers decided to dump their entire ticket pool into the one-day sale period on Tuesday, July 10th... And they were gone within 20min after sales went live, with a large half of the community locked out by the virtual queue while others got in, creating splintered groups of people.

And Square-Enix thus far has been silent on the details mostly, except from a short response from the community manager about them "investigating" matters.

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That's quite embarrassing for a large company such as SE. I wonder now how the atmosphere will be at this event in Las Vegas with usual groups of friends not all being able to grab tickets and also the issue with scalpers now holding void tickets.

The tickets were sold in waves once, for the 2014 fan fest, and that was only because it was the first one. The second one had a "presale" for access code holders and sold out before general access was opened. There just weren't enough tickets to go around because everyone decided to try to go this year. The fact that everyone says there is silence despite the one in charge of the event giving a statement explaining if anything happened, is interesting. Bayohne is like, the top when it comes to this. I get if you don't like the reply, but that doesn't mean it didn't happen.

what if they make an official announcement(in the forums, lodestone, that window that you use to login the game, email, every form of social media that they use) that due to the BS at hand, they need to cancel/refund all the tickets, and then they need to verify that tickets were purchased by the original holders of the access codes using their account email. I know what your thinking, what if they just got the access code off of an open post in reddit or facebook. well thats ok, because ideally when the email is sent to the original owner of the access code, they would be requested to verify it and upon verifying it they would be charged by SE for the full price of the Ticket(S)(this will prevent people from letting someone else use their access code especially if they obtained it through shared means, because the original owner probably won't want to pay for someone elses ticket to fanfest. If someone doesn't reply within 14 days, the ticket gets revoked, and the ticket goes back up for sale in a second wave. Those that obtained their access code through legitimate means (email from SE) will have nothing to fear, and only those intended to go in the first place will actually end up going. It goes without say that they should probably get a different ticket vendor too. problem solved

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Originally Posted by DeviFoxx

I really think you're undermining how deeply this impacted people (Hotel Booking, Travel Plans, Money invested, emotional bonds with friends, etc.). And laughing about it certainly isn't something I'd consider to be a "solution" either. Just sayin'.

Anyway, I've been to every Fan Fest that's happened in the NA region since 2006, during the FFXI days, and haven't missed one yet (and no, I didn't get a ticket either). the silence is utterly deafening.

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Butthurt ? I am not laughing at all. I get many are disapointed, but some reaction are just plain sad. Like if lives are destroyed or friendships are killed of by not getting a ticket.

Make your own private/FC irl gathering if they are that important. Much easier with travel planning, money, hotel bookings, emotional bonds. The best part you dont need go buy a ticket ! What bunch of shitty excuses again.

I hope you had fun on every fanfest you have been too and too bad you didnt get a ticket. But there will be people in your place at the fanfest and having fun. You guys didnt get a ticket, deal with it and better luck next time.

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Originally Posted by ShadowHunterrX

Lol, is this still ongoing. But do you guys even understand there will never be a solution for this problem. They can change systems, improve or bigger venue something else. But there will always be people missing out in these events and these threads wil always come back ever 2 year. So stop the blaming game or *fake* solutions.

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people not going is an inevitability, and if you can't go, you can't go, but this isn't even about that. this is about an obviously flawed system with problems that clearly have not been addressed. I'm just going to assume that you already know what the problem with the system is. imagine your in a ticket line irl, you give the guy at the first checkpoint your access code, and proceed to take your place in line, people are jumping in line behind you and In front of you in no apparent order. 10 minutes into this the the checkpoint guy says "alright guys enough of that, from here on out I'm gonna need to see those access codes, but you guys that already entered can stay in line" so he continues business as usual, but after giving him the access code, people cut in line regardless, and theres people on the street corner handing out free access codes for no apparent reason. the checkpoint guy ignores this, you look ahead of the line and people(access code or not) are bypassing the line altogether and going to the ticket master while hes in the middle of giving someone else there ticket and instead of saying "you have to wait your turn like everyone else." he says "it's cool, I got you fam." now consider that some of these people are scalpers with no interest In attending, whose tickets will become useless anyways. that's not a line, or a queue. that's not even a lottery. it's just one big disorganized disgraceful mess.

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Originally Posted by ShadowHunterrX

Lol, is this still ongoing. But do you guys even understand there will never be a solution for this problem. They can change systems, improve or bigger venue something else. But there will always be people missing out in these events and these threads wil always come back ever 2 year. So stop the blaming game or *fake* solutions.

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I can understand fanfest growing, I can understand that no matter what venue people will be left out. But I can't fathom fanfest selling as fast as a bigger convention such as PAX, one of the most important ones. In 2016 I got tickets for fanfest at 7pm at night. This year it sold out in 20 minutes. And even then, the system was so broken that certain people got ahead of others and didn't even require the access code. Say I didn't play the game but was curious about it and didn't even have an access code, should I even get such a ticket? I can understand SE wanting to extend the period of players not playing, cuz heck many of my friends stopped playing. They did the story and done. But for people to use the code multiple times, for people to skip queue lines and for people to not even have access codes and still buy tickets is disheartening for many.

I read most of the posts here, I play FF ​​XIV, since 2013 in the beta, it was something new for me, I live in São Paulo - Brazil, last year, when the announcement of the Fan Festival 2018 came out I was excited to go, I knew the USA, so I was determined to participate in this event, so I started my saga, take a passport, take the American visa, then I booked hotel, and air tickets, ok, I needed to get tickets for the event, I always follow any info that I came out about it, I even had concern when they informed me that the mailing needed to be activated to receive the access code, I contacted Square a few weeks ago, stating that in Square-Enix Members my email was wrong, okay they answered me , and I was sent the code on 07-03-2018, I was well anxious as the vast majority, so I opened the website for sales I entered, 12:00 pm PDT USA - here in Brazil 16:00 pm, and I was thrown to queue, always obeying not to refresh the page, when I saw that it was delaying I was already discouraged, I saw the message saying that all the tickets were booked, after 24 minutes when I entered, was already sold out, for 2 days I was disappointed, but Otherwise, I'll have the opportunity to get to know Las Vegas, so I'll enjoy the week there to the fullest, it was frustrating to admit, I kind of ran, I ran and I died at the finish line, but Okay life goes on

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Originally Posted by Avih

The HQ(Boss) is in Japan. NA team is dealing with non-native English speakers here. They are pretty much on their own to make important decisions in this region.
Foxclon(JP Comm Top) specifically stated in the JP thread yesterday that NA fanfest is mainly run by the NA team, so any concerns need to be taken to them.

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Perusing this topic again, this really stuck out to me. How can we reach out and speak with the NA team when they make no attempt to speak with us? As of right now, Bayohne was the only one to come forward with a rather sterile statement and there's been silence since with absolutely 0 attempts to talk with us.

The fact that Foxclon even answered you about our issue shows we have virtually 0 communication while the JP community as least has some. (Like clarifying that NA is responsible for the NA FanFest, not the SE team as a whole.)

This is not the first time that this assessment has been made for English speakers, nor will it be the last.

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Originally Posted by JunseiKei

The fact that Foxclon even answered you about our issue shows we have virtually 0 communication while the JP community as least has some. (Like clarifying that NA is responsible for the NA FanFest, not the SE team as a whole.)

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Thank you JunseiKei, I hadn’t actually thought about it like this. It certainly provides a stark comparison and eases some of the disgust I was feeling playing the game.

That being said, I think the response we got, resulting silence, and the refusal to address core questions and pain points of the community is pretty disgraceful. I get in this case Bayohne may be forced to sit on his hands, but those above him should know better.

Cancelling the event is out of the question. The show must go on and many sunk costs are already realized. Ideally, three things should happen from here:

1. Apology and further clarification about this debacle and update on investigations

2. Internal review of process and application of new practices to avoid this

3. Community facing plans to demonstrate learnings and how NA fan fests will proceed in light of this knowledge.

We can’t let this thread die. We deserve better as a community. Step up NA Group! I want this team to succeed!

I'm still holding out to a sliver of hope that they are trying to make accommodations to make more tickets available later. I knew some people would not get tickets because that's how these type of events go but to see this many get denied saddens me. I really hope with the live letter coming up that we get some much-needed clarification and updates on the situation.

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Originally Posted by JunseiKei

Perusing this topic again, this really stuck out to me. How can we reach out and speak with the NA team when they make no attempt to speak with us? As of right now, Bayohne was the only one to come forward with a rather sterile statement and there's been silence since with absolutely 0 attempts to talk with us.

The fact that Foxclon even answered you about our issue shows we have virtually 0 communication while the JP community as least has some. (Like clarifying that NA is responsible for the NA FanFest, not the SE team as a whole.)

This is not the first time that this assessment has been made for English speakers, nor will it be the last.

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I'm really hoping to see Yoshi stepping forward to address this matter in the upcoming PLL. My worry is that Yoshi and his teams are not correctly informed about the weight of the current situation fans are put in. I really hate to assume things, but from seeing NA Team's reaction(no reaction) to this, I think the NA team is telling Yoshi what he wants to hear and leaving out the flaw in the system and whatever responsiblilties NA team and showclix may have in this. It's a potential class-action matter(if the Law applies to any) between Showclix and the fans involving SE. Again, NA is dealing with non-native English speakers. Unless Aimi Tokutake steps forward to do thorough translations, NA team can control whatever they wanna report to HQ in Japan. That's the impression I had when Foxclon replied to my original JP thread.

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Originally Posted by TamjiN

I'm still holding out to a sliver of hope that they are trying to make accommodations to make more tickets available later. I knew some people would not get tickets because that's how these type of events go but to see this many get denied saddens me. I really hope with the live letter coming up that we get some much-needed clarification and updates on the situation.

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I just want to state i don’t think this is wrong either. What would be great is some concrete communication instead of the stonewalling we’re seemingly getting right now. I get it can take time to rally an appropriate response depending on higher ups and such. But as with many things, timing is important and the longer we go without some acknowledgment or transparency the worse it will get from a optics basis.