Full Servers; Are you fed up with it?

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Originally Posted by VeriferVenti

The problem with Beta Phase 4 is that the evidence was there, but in Yoshida's recent letter, SE claims that they did not have sufficient evidence to make such a conclusion. There are, however, ways in which they could have acquired more evidence. First, they could have extended the duration of this beta. A weekend of open beta is an insufficient period of time, which we have seen from this launch. Second, given the number of pre-orders purchased in addition to the fact that this is their second attempt with this particular MMO (third if you count FFXI), SE should have been able to estimate a ballpark figure for the number of servers required.

However, the clearest indication that their calculations were off comes from Yoshida's recent letter, wherein he indicates that each server, as seen in the server list, can support 5,000 concurrent connections. This means that the arguments made previously by individuals, who saw that the number of servers allocated to Japan and those allocated to all of Europe and North American combined, were correct. As such, they cannot have expected this launch to go well in Europe and North American. But, with SE, the priority is Japan, and there they succeeded.

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hold on there you got to add in the last min pre-orders and buys so they may of not had time to add them all in as well

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Originally Posted by Rurushan

Another white knight thread that is riddled with arrogance, openly demeans anyone with a different opinion, and stands as an affront to consumer rights. Surprised it got as many likes as it did.

'One Free Month' - On the condition that you buy the game. Therefore it is not 'free'. If a company can legally slap the word 'free' on any part of their product by any loophole or other twisting of words, they will do it because thats what simple-minded consumers latch onto the fastest. Every MMO ever has offered you one month of play without subscription fees. Imagine what it would be like if they didn't. You pay $30 for something you can't play until you go home and pay MORE for it. That would be pretty bad, right? Now imagine if you pay for the game, set up your account, and then your first month is wasted in one way or another due to extremely poor/unusable service. I think the worst are people using some bass-ackwards logic to say that the free month is there to make up for such launch-day MMO issues, because launch-day issues is very common with MMOs. Morons. That month of play is included with every purchase of the game for as long as the game exists. People who join up years from now will still get that month of play, they aren't going to take it out once they have their shit together. And this brings me to another key point:

'Launch-Day issues happen to all MMOs, you should have expected this' or 'It's fine, it's not like any other company had a clean launch' - NO. Seriously? The logic here is 'because (almost) everyone else is less than satisfactory, that makes it okay'? Please stop playing video games and find yourself a new hobby, you are ruining a favourite pasttime of nerds everywhere. GET OUT. Quality standards keep dropping every generation because consumers like you have come to gradually accept the increasing amount of bullshit that companies come up with to maximize their profits and ROB gamers of their money. Remember when we used to pay for COMPLETE video games? That doesn't happen anymore... DLC was invented and so many people bought into it because of the way we were told that we would be buying 'extra' content to extend our games. Nowadays we buy full games with upwards of 25% of the content locked until we pay them MORE. This is content that is ALREADY ON THE DISC and people just keep shovelling money out to these guys and sure enough... other companies look at their profits and say "gee, they made a lot of profits because the consumers paid for something that required little to no extra work, we should do that too" and now even Nintendo is doing it. MMOs are not any different. MMO server clusters cost a lot of money to maintain regularly so naturally, no company wants to overshoot their projected consumer base and end up with extra hardware - that is a profit loss.

'They are doing everything they can' or 'MMO launches are all chaos theory and it's impossible to be fully prepared for them' - More nonsense. Beta tests are a fairly good indicator of how many people are going to be playing your game. The company collects all kinds of data from these things, including the number of logins, the amount of stress their server cluster can handle... all sorts of things that could help them prepare for release day. Not EVERY MMO out there has had a terrible launch either... even if you consider all of them to have been 'rocky', you can at least acknowledge that its to varying degrees of success. The thing is, other companies have already set the standard for running a succesful MMO, and they release their profit statements regularly. This isn't a new age of gaming, its existed for decades. It isn't that it's impossible to be completely prepared for an MMO, its that a combination of poor planning and a desire to maximize profits - which is cost of product vs cost of production, meaning getting you to pay more for less - results in a rocky start like this. If servers are so full, there should be a limitless queue system and an AFK kick timer to reduce stress on the servers and allow players who WANT to play to actually get in without having to waste time mindlessly mashing the login buttons to try to get in... a queue would allow for doing OTHER THINGS while we wait. Until they address why this hasn't been implemented, they are not 'doing everything they can', this is inexcusable.

'Why would they not care about their consumers if they wanted to be successful?' - Well, thats just it. To them, being successful does not necessarily mean caring about you. This what I've been saying the whole time. They watch business trends to see whats making money... and happy-go-lucky dipshit consumers are the majority, paying for products that restrict the consumer just enough that they don't complain and continue to buy their product. You aren't the source of their profit - your wallet is! If SquareEnix felt that they would lose an unbearably large amount of subscribers because of unsatisfactory server capacity, they would have had more servers at launch. They know that if they fix this up real quick, they wont suffer much (if any) damage because you guys are still going to pay to play their game and they are also ensuring that no money is being wasted on unnecessary server clusters.

If you want game companies - or any company, for that matter - to actually care about you, then you have to stop sucking up to them like you're actually friends and let them know AS A COMMUNITY that if you aren't happy with the service provided, you aren't paying for it. If you don't make that direct connection between your happiness and your wallet, then they aren't going to cater to your happiness because they know they can do less work and still get your money. The best example so far is the Xbox One. They didn't listen to what we were complaining about, but they changed a TON of their restrictive policies that aimed to give them all your money. You know why? Because they saw pre-order sales and shit their pants at how low they were. You have to vote with your wallet to get what you want from these guys, and maybe, just maybe, these businesses will learn from Microsofts flop and will heed our warnings BEFORE we drop our support for them.

Think about that next time you open your mouth about complaints like we're children.

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Could not have said it better myself. I particularly like the "They're doing everything they can" part of the OP's thread. Everything they can means you don't let a week go by with almost unplayable servers before you decide to do anything about it. Everything they can means they fix the same errors they were getting in beta/pre-release instead of sitting on their thumbs. Guild Wars 2 had a rocky start, but they had their shit within 24 HOURS! They didn't say "we're doing everything we can" and let the same problem fester for a week.

Yes, I am fed up :mad:, but I am being patience. :cool:

I do feel a bit discriminated that Japan had a much better launch then the USA. I believe they should allocated at-least 1/3 added servers to the USA/EU at start up.

It would at least be cool create a character so can join your friends, when got this.
http://forum.square-enix.com/ffxiv/t...ervice-account

The severs issues even worst. I would start over if , IF I was able to get back to my friends.

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Originally Posted by Xiraiya

Yes? I don't care, learn patience. For those of you whining and raging, you are not the only one in the situation, but some of us see no need to act that way, now then on to more important things.

Update regarding Servers
Click the above. Don't want to read it? Too bad, you won't get anywhere if you don't, but it's okay because I can help you learn to read, let's observe some key pieces of information.


This explains it's self, the number of players was not and could not be foreseen, now these limits are in place so we, the players who bought their game do not crash the servers and stop everyone from playing, and they are even apologizing, it's clear Square do not care about us, because generally that's what an apology means... right? No? Oh.

Here is a Question, what would you rather?
A. Wait a bit longer but eventually get to play
B. Let the server crash and no one get to play for quite awhile, resulting in you waiting for a much, much longer amount of time

If you prefer B, you probably have issues to work out, so really it's that simple, now then, onto the next lesson.



So, we're getting new servers, and each server requires several computers to hold all of us in it, and they have been making these preparations for awhile now, they don't happen over night, but some of us apparently think they should be manifested instantly to solve all of our problems, that's fine if you think that way but I would suggest that being high right now isn't helping anyone. Next?



So there you have it, Square are actually doing something, because that's what they do, now can we please just have some sensibility on these forums, complaining, threatening spam or lawsuits or anything else that is impossible to take seriously helps no one, nor does it help your standing in the community.

You bought their game, not only that, you're all playing for free, we have an entire month, A MONTH, 30 days, of playing this game, with no extra cost, on top of that we're getting extra free days, so missing out half a day or so of playing because the server is full is not going to kill you.

Have some respect, they are dealing with everything as well as any company can, don't act entitled, because you aren't losing out.

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1. People paid to play a game, not beta test. The lack of a queue shows nothing short of contempt for the player base in my opinion.
2. "This explains it's self, the number of players was not and could not be foreseen" ..are you really this dense? Couldn't foresee? The massive number of beta applications and pre-orders should have been the first clue.
3. Have some respect? Are you serious? Maybe they should show some of that for the players.

As a business owner, I'm frankly jealous of SE. The level of fanboyism from their players is astonishing. They could literally walk up and kick some of the people in the nads and they would thank them for it. You and a lot of others here obviously have no concept of customer service. If you're fine with being treated like crap by SE then fine. You certainly have that right...but what you DON'T have the right to do is tell others how they should react so such a massive fail on SE's part.

the problem really arises with error 1017 is that it tells you that the world sever is full but where is the indication? Who do we know that the server is full and furthermore, how do we know when there is a slot that is open for our character to fill. thats the major issue thats peeving a lot of players off.

the vague "Please try again" is not helpful in the slightest bit and maybe adding the queue counter back or better yet when you do manage to land in the queue and it drops down to 2 and suddenly you get slapped with 1017, how about fixing that. i mean if your in line and you have a queue number, its kind of an insult to take that spot away for someone else that cut in line

My game server is always full! I wish SE share-holders get a headache which stops only when the server will be open for players.

The news -was- that in a weeks time SE would increase there server capasity or what ever they call it.
Thing is the week is almost over and they only managed to increase INCREASE the number of servers you CAN NOT create a character.
Next news prolly wil be that it wil take SE another week to solve the issues with the servers... or -I find this more likely by the day- start using the infamous SOON remark.....
It's a great game... IF it let's you play that is...

I'm surprised by how patient I've been with the full servers, though it's annoying, I have other things to do to pass time. Plus I saw this coming during release.