22.7gb update after relogging?

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Originally Posted by Chubby13

I have had to download it twice now and I'm quite sad when you hear of people already at 70 and doing EX Primals and here most of us can't even get in the game, and to top it off my Digital Version isn't even registered to my account in the Mogstation, it just shows a circle by Early Access (not that I got to actually play due to downloading), and shows BUY under Stormblood.

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mine says the same thing on mog station. I paid for the collector's edition but according to mogstation I don't own stormblood at all. And because of this glitch I can't even log in to test whether or not I received the bonus items I paid for, either.

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Originally Posted by AlyceDetoldev

"SE_Kahuna 1 ponto 4 hours ago
Quick update on this: Please rest assured that we are continuing to report this to the devs, both from us in the EU and the NA team. Please also be reminded that while the devs are working around the clock right now, there is of course a time difference and more than one thing at a time that needs to be addressed. Especially with an issue involving specific hardware such as the PS4, it may take time to look into this. Sorry for the delay - we'll keep on reporting on this."

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Y'know, you'd think a problem that is quite literally game breaking for people without fantastic internet speed would be pretty high up on the priority list in SE's mind, but I guess not?

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Originally Posted by Deviru

Y'know, you'd think a problem that is quite literally game breaking for people without fantastic internet speed would be pretty high up on the priority list in SE's mind, but I guess not?

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I know, right? They focus on let ppl play, but we are not playing too... ¬¬

Okay, I have my PS4 back from my brother's house. So I can confirm myself that deleting the whole game and reinstalling temporarily resolves this issue; and logging off and shutting down completely, unplugging, does not bring it back (as of yet), because my ps4 had to be relocated for the update. Whether or not I will actually be able to play, remains to be seen, but at least my game WORKS for the time being. That's such a relief. All these people complaining about lag and congestion are taking for granted that at least they can try to play... :[

I think I nearly cried when that 'play' button popped up instead of a 22gb patch. Even so, I'm petrified to actually play, it's summer in a rural area for me, and that means random power outages...

This was just posted by Reddit user luthia at: https://www.reddit.com/r/ffxiv/comme...ttime/dj5es18/

I have not tried this, so I cannot confirm. Just reposting here in case someone wants to.

"Ok, so for those that have a back up HDD, I found a quick fix. After you're done downloading the 22GB file, use the backup/restore function in your PS4. The less content you have, the faster it will be. Having an SSD will probably make it a lot faster as well.
Now continue playing as usual. If power goes out again, simply go to the backup/restore, and restore your files. Voila! You now dont have to re download the big ass file.
I just did this last night, because I live in an area where power goes out on a daily basis, and this morning, power went out. Restored from my external HDD and was able to log in just fine"

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Originally Posted by RosieAlinari

Okay, I have my PS4 back from my brother's house. So I can confirm myself that deleting the whole game and reinstalling temporarily resolves this issue; and logging off and shutting down completely, unplugging, does not bring it back (as of yet), because my ps4 had to be relocated for the update. Whether or not I will actually be able to play, remains to be seen, but at least my game WORKS for the time being. That's such a relief. All these people complaining about lag and congestion are taking for granted that at least they can try to play... :[

I think I nearly cried when that 'play' button popped up instead of a 22gb patch. Even so, I'm petrified to actually play, it's summer in a rural area for me, and that means random power outages...

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Hi Rosie. The problem is when the PS4 enter on Restauration Mode. Shut Down the ps4 does not bug the game. I'm not gonna ask for you to try this and I'm not gonna risk myself. My ps4 is turn off until they fix this. Even if the game is close, if you get restauration mode, the game will bug again. =/
I hope that with the new laucher and the hotfix tomorow, this goes away... I rly hope so...

So you deleted and had to redownload the whole 60gb? or how does that work

Did anyone try to go into safe mode and rebuild their system? Probly a long shot i know.

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Originally Posted by Macklin

This was just posted by Reddit user luthia at: https://www.reddit.com/r/ffxiv/comme...ttime/dj5es18/

I have not tried this, so I cannot confirm. Just reposting here in case someone wants to.

"Ok, so for those that have a back up HDD, I found a quick fix. After you're done downloading the 22GB file, use the backup/restore function in your PS4. The less content you have, the faster it will be. Having an SSD will probably make it a lot faster as well.
Now continue playing as usual. If power goes out again, simply go to the backup/restore, and restore your files. Voila! You now dont have to re download the big ass file.
I just did this last night, because I live in an area where power goes out on a daily basis, and this morning, power went out. Restored from my external HDD and was able to log in just fine"

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Thanks, I'm gonna try this. There is no way I can only backup the FF14? I have A LOT of PSN games...

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Originally Posted by AlyceDetoldev

Hi Rosie. The problem is when the PS4 enter on Restauration Mode. Shut Down the ps4 does not bug the game. I'm not gonna ask for you to try this and I'm not gonna risk myself. My ps4 is turn off until they fix this. Even if the game is close, if you get restauration mode, the game will bug again. =/
I hope that with the new laucher and the hotfix tomorow, this goes away... I rly hope so...

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That's at least somewhat comforting; so only if the ps4 gets that system restore mode triggered by a power outage or improper shutdown, will this bug crop up?? I really hope so. I feel like I'm in a minefield now with FF. And I may never leave my ps4 in sleep mode ever again, lol. Never have I ever been so scared of having the power go out.

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Originally Posted by fortyb4five1

Did anyone try to go into safe mode and rebuild their system? Probly a long shot i know.

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Yes. Was the first thing i did. Do not work...

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Originally Posted by fortyb4five1

So you deleted and had to redownload the whole 60gb? or how does that work

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This do not work. You have to download the 22,7gb patch as well and hope to your PS4 do not enter on Restauration Mode.

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Originally Posted by fortyb4five1

So you deleted and had to redownload the whole 60gb? or how does that work

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Yeah, which is NOT feasible on my connection, and I sent my console to my brother's house so he could do it for me, took about a day on his connection. From what I understand, once you have this issue, until they actually fix it, the only way to at least temporarily stop it from popping up every time you log in is to do a fresh install of the whole game. But heaven forbid the power blips again, and you're screwed anyway.

The external hdd backup mentioned up above is intriguing though, but I don't think I can do that. I have an external but I have extra games stored on it, I assume I would have to delete those and format it as a backup drive for that to -maybe- work. I don't like deleting anything, as I said, it takes me a looooong time to get anything back on my connection. I'm really no expert with this stuff, so it's frustrating.

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Originally Posted by RosieAlinari

That's at least somewhat comforting; so only if the ps4 gets that system restore mode triggered by a power outage or improper shutdown, will this bug crop up?? I really hope so. I feel like I'm in a minefield now with FF. And I may never leave my ps4 in sleep mode ever again, lol. Never have I ever been so scared of having the power go out.

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Yes. The problem is the system restore mode. I hope you play just fine. Rly do. :)

Yes, were in the same exact boat, my friend. DSL connection. Takes full 24 hours to patch this 22 gb

Fixing the pictures in the launcher to display properly is more important than this. Rest assure that they are working hard based on priority.

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Originally Posted by Angramenyu

Fixing the pictures in the launcher to display properly is more important than this. Rest assure that they are working hard based on priority.

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While I agree with you on the urgency of our problem, the SE has a tendency to only comment or post when they at least know the source of the problem and are fixin. This silence worries me because it seems to me that it is difficult to find out what is causing this or they "expect" that the new patch tomorrow will correct this. I hope not and that they are really trying to fix it.

We can hope meh, I did a fresh install and it seems to work. I'll backup and pray nothing happens meh

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Originally Posted by AlyceDetoldev

While I agree with you on the urgency of our problem, the SE has a tendency to only comment or post when they at least know the source of the problem and are fixin. This silence worries me because it seems to me that it is difficult to find out what is causing this or they "expect" that the new patch tomorrow will correct this. I hope not and that they are really trying to fix it.

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Yes... as you say, the silence is extremely worrisome. They don't want to comment on it until they know what to say about it; and clearly, they don't know what to tell us. :( Maybe I should move into my brother's house so that the next time I have to re-install I'll already be there. He'll love that XD But seriously. For a DSL connection this bug is game-breaking.

Well had another flicker in power....

Well I hope the patch tonight fixes things I can't really do a fresh install every time meh.

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Originally Posted by Neablis

Well had another flicker in power....

Well I hope the patch tonight fixes things I can't really do a fresh install every time meh.

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I am really hoping they fix this tonight, because this is one bug that literally makes the game unplayable for PS4 users. I've been trying to download my thing again since yesterday and so far it's been more than 10h. T_T

I just finished my 2nd download within 2 days and now I'm back to "unable to obtain character data due to server congestion" as a starting screen. No queue. I'm having this for one hour now. Doesnt even give me a count.

I've played the game only once since the begining of the EA.

Greetings,

We appreciate your patience as we worked with the team to get an update.

The dev. team is currently looking into the issue where the large patch is re-applied any time a power outage occurs on the PlayStation®4. We believe this is mainly occurring due to the power outage causing game files to be corrupted, which triggers the software to redownload the patch. We will follow up with any updates we receive, but in an effort to minimize the issue, we ask that users follow the standard shutdown procedure for the PS4, aside from cases that are beyond your control like unexpected power outages.

ps4 users should get a few days on their sub or something. Seriously paying 20 extra dollars just for the early access and spent hardly any time in game.

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Originally Posted by fortyb4five1

ps4 users should get a few days on their sub or something. Seriously paying 20 extra dollars just for the early access and spent hardly any time in game.

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YOU DIDNT PAY 20 EXTRA FOR EARLY ACCESS.

STOP SAYING THIS.

the extra $20 was for the digital collectors edition.

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Originally Posted by Ultear_Milkovich

We did not have the early access proposed by this company - and not delivered. Stop defending this.

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No one paid extra for early access. I'm not saying you were able to benefit from early access, I'm saying you didnt pay extra. 2 very different things.

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Originally Posted by Zhexos

Greetings,

We appreciate your patience as we worked with the team to get an update.

The dev. team is currently looking into the issue where the large patch is re-applied any time a power outage occurs on the PlayStation®4. We believe this is mainly occurring due to the power outage causing game files to be corrupted, which triggers the software to redownload the patch. We will follow up with any updates we receive, but in an effort to minimize the issue, we ask that users follow the standard shutdown procedure for the PS4, aside from cases that are beyond your control like unexpected power outages.

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There is definitely something going on because I've had this game on PS4 since launch and suffered dozens of power outages over the years and this has never happened until I installed Stormblood.

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Originally Posted by Soma_Wyrmhart

Now that I had a PC version ready, I decided to make my PS4 a lab rat and run some test!

First, I run a different digitally downloaded game (Persona 5), and intentionally cut off the power, and PS4 went into recovery mode and viola! The dreaded first time set up and 22.7 GB download. I am not even playing Final Fantasy XIV Stormblood. Persona 5, the game I was playing, has no data lost, what-so-ever.

Next, I cut off the power on main menu without running game. PS4 booted into recovery mode and guess what? 22.7 GB hellhole again! I wasn't even running anything.

Next, I forcefully shut down PS4 WHILE FF XIV is downloading the patch by holding power button for 10 seconds. PS4 didn't boot into recovery mode and no 22.7 GB download. In fact, the download resume without any hiccup. :/

Conclusion

It is definitely the launcher/downloader. Whenever PS4 goes into 'Recovery/system check up' mode, the launcher derped out and re-download everything as if it is a first time set up, even if there is no data corruption. This didn't happened with previous launchers!

I no longer have this problem anymore because I just switched to PC, but I cannot rest until this problem is fully resolved. While this bug maybe insignificant for people with very high download bandwidth and data cap or living in a place where power outages are rare occurrences, but it is a MAJOR GAME BREAKING BUG for people with slower internet and tighter data cap.

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Thanks so much for doing this.

Re: Response from Community Rep

Yeah I don't really buy the 'We believe this is mainly occurring due to the power outage causing game files to be corrupted'. I've experience electricity fluctuations before (ARR/HW) and never did the launcher asked me to re-download all the previous patches, so something else seems to be going on here.

Just had this happen abt an hour ago....

I have been unable to play today again... I hope it is something easy to fix. I will definitely have to try the backup and restore method after the download finishes.

this is not due to corrupted data, I have been playing since ARR, and I live in a country where we have constant power outages and this is the first time this have happened. so please I k or that the devs are working hard to fix this but this is a game breaking bug that will make a lot of your customers go away. just saying turn of your console properly is not going to do much to players that live in areas with power issues.

I also have had many power outages throughout the years playing ARR/HW and never has this happened until Stormblood....

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Originally Posted by Zhexos

Greetings,

We appreciate your patience as we worked with the team to get an update.

The dev. team is currently looking into the issue where the large patch is re-applied any time a power outage occurs on the PlayStation®4. We believe this is mainly occurring due to the power outage causing game files to be corrupted, which triggers the software to redownload the patch. We will follow up with any updates we receive, but in an effort to minimize the issue, we ask that users follow the standard shutdown procedure for the PS4, aside from cases that are beyond your control like unexpected power outages.

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My data wasn't corrupted. Everything was still there and downloaded. It's like the launcher itself messes up with an improper shutdown. You don't even have to play FFXIV. A power outage/improper shutdown in general will cause the launcher to force us to download it all again.

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Originally Posted by lawldeeface

I also have had many power outages throughout the years playing ARR/HW and never has this happened until Stormblood....

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Same here. I've had power outages for years or I forgot that my system was in rest mode and unplugged it. All of that while having Final Fantasy XIV. I've been in duties and had the power knocked out and came back to continue the duty. Not once have I ever had to redownload the game or patches due to a power outage or improper shutdown.

I go to school in a 3rd world country and unfortunately the power goes out at least once a day... I've already lost like 2 days of early access because of this issue... I see all my friends making it to lvl 70 while I stare at this 500 minutes remaining.. I'm kind of afraid to play anymore in fear of not knowing when the power will leave again forcing me to redownload all the patches again and again and again... worst is when its almost done downloading and it makes me start the process all over again... Seems like ill spend the rest of my life re-downloading patches.. so sad because I was really looking forward to enjoying stormblood.... all i can do now is share my pain with my fellow eorzeans in this thread :(

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Originally Posted by Zhexos

Greetings,

We appreciate your patience as we worked with the team to get an update.

The dev. team is currently looking into the issue where the large patch is re-applied any time a power outage occurs on the PlayStation®4. We believe this is mainly occurring due to the power outage causing game files to be corrupted, which triggers the software to redownload the patch. We will follow up with any updates we receive, but in an effort to minimize the issue, we ask that users follow the standard shutdown procedure for the PS4, aside from cases that are beyond your control like unexpected power outages.

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Just a question why does the power outage cause this even when you are not playing ffxiv? Doesn't make sense for it to corrupt files not in use?

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Originally Posted by MateriaMan

I go to school in a 3rd world country and unfortunately the power goes out at least once a day... I've already lost like 2 days of early access because of this issue... I see all my friends making it to lvl 70 while I stare at this 500 minutes remaining.. I'm kind of afraid to play anymore in fear of not knowing when the power will leave again forcing me to redownload all the patches again and again and again... worst is when its almost done downloading and it makes me start the process all over again... Seems like ill spend the rest of my life re-downloading patches.. so sad because I was really looking forward to enjoying stormblood.... all i can do now is share my pain with my fellow eorzeans in this thread :(

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I know how that feels, some of my FC friends and others from a LS that I'm in are already 70 and some of them are farming the extreme primals. and I'm here at lv 67 prying for this to be fixed soon. like I have said in a previous post, this had nothing to do with corrupted Data is something on the launcher

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Originally Posted by Deviru

Y'know, you'd think a problem that is quite literally game breaking for people without fantastic internet speed would be pretty high up on the priority list in SE's mind, but I guess not?

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SE Kahuna told that 3 days ago only two people brought up the situation and immediately I called bullshit in my head.

We are on the same boat. I left to college this morning and left it downloading. When I came back I was hoping would be at least halfway done... no. An error message saying that the patch could not be downloaded. Basically it just downloaded 1gb out of the 22.7 in like 8 hours. I hav given up on this game and the subscription. The sad thing is that they have already charged me the monthly fee. So, it's my loss. Thanks, SE.

I'm hoping the hot fix helps tonight but I'm kinda expecting it not to

Personally, as was said before, I did the PS4 backup test and it worked! I made a backup on my HDD and forced a shutdown on my PS4 and it started downloading 22gb again. I restored the backup and the game was back up and running again. I know that is not the solution you want, but it can help many here.