We need a community rep that interacts with the community

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Originally Posted by Tiraelina

No. We didn't get a lot more feedback before, it was all cross posts just like it is now. That's been about as unchanging as the content release schedule after ARR came out.




Yes, it's all the community's fault. It couldn't possibly be that they hand pick every question and aim for the most meaningless non-answers they can find. This is the same as trying to portray the forum as some kind of indecisive hive mind instead of individuals like they are.

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It is ironic that be trying to avoid some certain questions or to kick the can down the road, the devs only ensure that they will be asked again.

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Originally Posted by KaivaC

So we do have them. Okay, that's good then. That leads me to my next question, which is: are they allowed to bring direct feedback to the devs? Doesn't seem like it to me, but I'm open to having my mind changed on that. I have to reiterate, because I know how these forums tend to go, I am not suggesting that each and every little issue should be addressed and forwarded. That would be next to impossible because anything and everything in this game can become a subject of annoyance to somebody. But at the very least, feedback on something that a huge chunk of the community has an issue about: surely that could at least warrant being forwarded to the devs.

Or maybe that does happen anyway and the feedback is either ignored, doesn't make it to the dev team, or is misinterpreted?

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I think they're allowed but I feel a lot of it just gets ignored and the devs listen more to the raw data on how content is being done. What seems to be working, what doesn't and decisions are based on that. I feel its due to cultural reasoning. Honor and respect your elders, always respect the chain of command and don't speak unless spoken to unless you have a higher rank in the chain.

I say that because a while back I remember watching a "making of" video from Team Ninja. In one segment I clearly remember lower ranked staff member handing a list of suggestions he thought of to help the game to the lead dev in his office. The lead dev thanked him for his efforts and suggestions and the lower staff member left the office. The lead dev didn't read anything in the five seconds it took for him to place the suggestions list in the trash can.

I believe any community rep is held to that same standard even if they're from outside Japan. As in "keep the forums clean, go on the streams and say what we tell you to say. We pay you to do this so just do this and don't get out of line. Going outside your role is forbidden". Given that a lot of youtube videos exist from people saying that working in Japan isn't exactly peaches and cream. I don't doubt for a minute that community reps are kept on a very short leash in the company food chain.

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Originally Posted by Kallera

It is ironic that be trying to avoid some certain questions or to kick the can down the road, the devs only ensure that they will be asked again.

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I've asked before - is this perhaps (yet again) a cultural difference? If a Japanese person asks someone a question and gets a polite non-answer like the devs tend to give, do they take that as a sign that they should not ask again?

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Originally Posted by KokonoeAiyoko

They use to do that. I think after a few years they gave up due to the amount of negativity everything they do gets.

Or maybe the lack of Camate is to attribute to this as well.

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They used to give us hints at upcoming content. My assumption is that they were told to shut up, so they could keep the flow of information consistent. Now all content hints are released in Japanese, and if we're very lucky those hints get translated for the other languages.

75 Posts and not even a slight answer, gotta love this xD

The vocal minority of players who come into the forums to whine is not representative of most players who just enjoy playing the game. No reason to waste resources placating these entitled individuals. SE did the right thing.

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Originally Posted by kikix12

That's the problem. You think that you have the right to decide what's adequate and what's not because you think you somehow are some sort of oracle on what people should do with their property.

Forum rules being publicly available IS adequate. IT IS VERY MUCH ENOUGH! If you went to, say, Saudi Arabia and drunk alcohol in public, you have only yourself to blame if you end up being executed. It's YOUR RESPONSIBILITY to learn what is allowed on another persons property! Stop making excuses for lazy, inconsiderate, egoistical, self-centered people!

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So...I give my opinion on what I personally think could potentially work better and somehow you interpret that as being some kind of oracle? What? No, seriously, what? Oracle? Egotistical? What even are you on about? Gotta love this trend of bringing real-world country rules into a discussion about online forum policy. Chill with that noise. I give what is called an opinion - just like most everyone on the forums. Just because you disagree with it doesn't make someone "inconsiderate" or "self-centered". Smh.

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Originally Posted by kikix12

I didn't advocate any reporting. All I said was that moderators would need to be far less lenient and far more active in enforcing the existing rules if the community managers would actually interact with people on forums. And even then, stop taking things out of thin air. No one said anything about reporting people for opinions, sans you and possibly people that side with you.

And yes, I've grown rather irked here so I won't post beyond this on this thread. Suit yourselves.

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Reporting reporting for pointing out issues that have occurred in this expansion is rather petty. Seems like you want the mods to follow the rules to a T, and thus, that means that anybody who says something negative about anything regarding Square would be ban worthy. Seems kind of silly to enforce a policy on a global discussion forum where even small criticism is not allowed.

Oh this is getting good,i'm giving you a like Kaiva.Chips please!?

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Originally Posted by JunseiKei

Where'd you hear that?

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When certain people have left the company.

NA does not really have a community team, we have a public events team. If they changed the name of it people would have different expectations for what we will actually be receiving which is basically nothing. They manage public facing events and interactions with other companies (i.e. interviews, promotional shows like E3, CES, etc.).