The constant disconnects

if you're playing on ps4 try this settings:

IP Address (set to automatic)
-DHCP host name (set to Do Not Specify)
-DNS Settings (set to Manual)
-Primary: 8.8.8.8
-Secondary: 8.8.4.4
-MTU Settings 1470
-Proxy (set to Do Not Use)

i read it on a similar post and it worked for me and some folks on that thread

And another day of nice DCs ~.~ Still everything the same for me. Just able to craft and nothing else.
Well, Maintenance tomorrow, I pray it's solved then

Nice of them to bump maintenance up a day hopefully its about these disconnects.

Day 3 of DC's, VPN remains a viable work-around, but it's far from ideal long term solution.

Quote:

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Originally Posted by The_Shang

update:

I caved and used a VPN after a friend offered to let me use his account. Did one dungeon on it (Snowcloak again), and I can say it works. Another friend used the same VPN account (up to 5 instances can be used at any one time) and managed to finally get through the Omega solo instance.

While it's only a temp fix, I highly suggest PC players use a VPN for the time being until things improve.

---

VPN is not working for me...

Same problem,im from Puerto Rico and i have been getting 90k's every 10 to 15 minutes,i even get 90K'S hitting a dummy on my lawn and then it takes ages for the game to boot me,this all started when i started the DeltaScape (omega) instance,i really hope SE fixes this issue soon.

Maintenance fixed nothing :/ Still the same dcing issues.

im so disapointed =/

Just wow.... still the same. logging in, getting on my mount, dc. >.>
Back to crafting it seems! Guess I'll have all crafters 70 before SE even say something about that problem ~

Maintenance didn't fix it, back to using a VPN....

I can confirm, using a VPN works has a workaround for PC users... But having to pay 10 bucks to be able to play a game that I am paying already, is quite disappointing to say the least... But this, once again, this only add to the fire that the problem lies in SE side... and probably is their new "anti-DDoS system" at fault.

May I just say that this has been happening since the implementation of Omega AND taken the instances away.

I think it's got more to do with instances taken away tbh cause latency was pretty smooth up to Tuesday.

Hello there!

We are aware of the issue that some players outside of the NA region have had trouble staying connected to NA servers. We are currently investigating the cause of it.

Apologies for the inconvenience. Please keep us posted about the situation in the meanwhile.

I'm not sure if it's EU-specific, just the majority. My friend and I re-subbed, and we're encountering this too; we're both from the same province in Canada, and we're both playing on Aether : Cactaur. When we first started playing, we had zero issues connecting, but now we're lucky if we can stay logged in for 20 minutes. Talking to NPCs, combat, or mounting seem to be the worst triggers for it, before we get hit with the 90k.

I've tried the DNS fix, and it didn't really help, but a VPN seems to work a little better. Not perfect but I can usually at least finish a dungeon. I've done all the standard troubleshooting on my network; it's otherwise completely healthy, and FFXIV is the first (And currently only) game that has ever given me these kinds of problems.

I'm glad to hear the issue is being investigated, though!

A lot of people are blaming EU players for being on NA servers in the first place. The only thing I have to say to that is I pay money to play this game so I'll play on whatever server or region I choose. As a paying customer, I expect to be able to connect to said servers of my choosing and not suffer through these ridiculous inconveniences.

Quote:

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Originally Posted by lakukisu

Apologies for the inconvenience. Please keep us posted about the situation in the meanwhile.

---

Thanks ,

I'm not gonna lie once SB dropped my latency improved dramatically since the server move. It was like it something was tweaked and things were going fine (of course we had the problems with congestion) but apart from that latency was good hardly any dc's .

Then once omega kicked in the world instances were removed it's like we went backwards.

Will it be possible to investigate how having the instances improved people's connectivity and latency issues and how that can be re implemented to fix the actual problem that we having right now? (

Thanks

Before 4.01 and the DDoS attacks that happened with it, I would never D/C for any reason other than AFKing. After said patch I can't enter PotD at all, and frontlines is a hit or miss, sometimes fine, others I d/c if I move even 1 step.

The worst part is the silence from SE's end.

Tell us whats up, fix it, or reimburse us for the wasted playtime. Sheesh!

Quote:

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Originally Posted by lakukisu

Apologies for the inconvenience. Please keep us posted about the situation in the meanwhile.

---

Ok, so according to this i'll repost my exact issues:

I'm DCing instantly after doing the following things:

- Get on a mount
- Teleporting
- Open the achievements
- Going into a Dungeon etc.
- Sometimes while talking to NPCs
- Well, let's say, nearly everything else...

Things I can do:
- Walk around
- Crafting
- Talk to my retainers, send them on ventures and store items
- Use the Marketboard

Issues are not only on my Main-Chara. It's on all my Characters on Sargatanas. Tested 2 characters on EU Servers and everything worked fine.

I have to say I never had problems while playing on an NA Server (Sargatanas) as an EU Player (in Germany). Past DCing-Problems never concerned me much, luckily. All have started for me a few hours before servers went down for 4.01

Chiming in here also from UK to say this has only started happening since Tuesdays patch for me. Some people have claimed this is a direct result in SE 'taking measures' to stop DDOS attempts, and I'm not smart enough to know if that is true or not BUT if my connection to the game is actively being refused as a direct result of these 'measures' then that is really not good for me.

Getting on a mount, 90002, teleporting to a zone or traveling, 90002. If I get in an instance I can-- as of this patch-- guarantee disconnecting at least five times by the end, if my parties can even be patient enough to keep me in the instance in the first place. I not only have to contend with SE's disconnects but also party kicks as a result, meaning duties that would take sub-forty minutes, may take six or more hours of retying and waiting and hoping the next party is patient enough.

This is not a feasible use of time anymore.

I cannot justify paying for a VPN to return my gameplay to normal, and sure, some have free trials, but how long will these EU disconnects really last? To have a free trial end and the issue isn't fixed by then I'd just be right back were I started.

To add my experience so far:

Having been stuck in Quarry Mill for over a day unable to do anything, calling a Mount would not even result in an audible whistle, talking to anyone or attempting to teleport would result in a complete loss of control, unable to accept friend requests or anything for that matter before eventual 90k error would throw me out. I was eventually able to leave the area while connected to the game servers via a wireless hotspot on my phone.

As of now, I'm able to play fine for the most part, barring the occasional disconnect and 90k error when teleporting between areas in particular, but they can also happen randomly. I am able to do duties and quests no problem.

However, I have had to return to Quarry Mill due to MSQ progression once, and resulted in exactly the same symptoms as before.

I'm a UK player on Leviathan.

EU player on Adamantoise. Unable to play as well. I mainly stick to my FC housing area, it's when I go anywhere near an instance that it just starts to kick off. Yesterday I went into a trial and in the 5 minutes it took to take the primal down I had 90k'd three times consistently. Sometimes it will do it outside of an instance, and it definitely hates me even going into my FC house and is guaranteed to 90k me within 2 minutes of walking in. This only started with the new patch on tuesday, I have never had 90k problems since ARR beta.

To the people saying we shouldn't be on the NA datacenters; when this game released there wasn't really an EU one to begin with. There's no reason I should leave the server I've been on for years because of this.

Im from south america (Lima-Peru) and i been stuck in mor dhona for almost 4 days now right after i teleported back to the leve quest npc, cant cast skills, talk to npcs or anything. Then after some minutes of running around and watching other players moving around i just get kicked from the server. I play on the ps4 and havent tried the "fix" that a guy posted on reddit but i also heard that some people that used that fix got stuck again after a while of playing with a lot of lag.

I have friends in South and Central America with the same problem, so is not just a problem for european players in NA datacenters.

You guys move the servers 6000 km's south of where I live. And now I get poor connection and high ping in NA servers so I had to move off Faerie. I get 130 ping and excellent connection on Louisoix but now its 90002 for days with no reason or rhyme too it. There is just no winning.

Greetings,

Thank you for reporting this concern. We deeply apologize for any inconveniences you may be experiencing at this time, and would like to assure you that this is being investigated. In order to better investigate this, we would like to collect as much information as possible from those experiencing the problem.

If you are currently experiencing this issue, please try logging in now to confirm that you are unable to access your character. If so, please reply to this thread with the following information:

• State/Country:
• Date/Time:
  When did the issue start happening?
• Frequency:
  How often does the issue occur?
• Character Name/World:
  Please provide this if different from the one provided in your forum information.
• Location of your character:
  Please let us know which area your character is in.
• Steps:
  Please provide the steps taken before encountering this issue.

Thank you.

Quote:

---

Originally Posted by Zhexos

Greetings,

Thank you for reporting this concern. We deeply apologize for any inconveniences you may be experiencing at this time, and would like to assure you that this is being investigated. In order to better investigate this, we would like to collect as much information as possible from those experiencing the problem.

If you are currently experiencing this issue, please try logging in now to confirm that you are unable to access your character. If so, please reply to this thread with the following information:

*stuff*

Thank you.

---

Yes! Finally! A word of recognition and some action! Personally, nothing has been wrong since the Thursday the 7ths hotfix. I am from Brynhildir. My sister plays during the day with her character on Siren and she has not had troubles today either. Let us see when its prime time on our EST time zone. Thank you for going into action against this issue, it was really disheartening.

State/Country: Canada; Newfoundland and Labrador.

Date/Time: This afternoon; 12 Atlantic standard time.

When did the issue start happening?: Since the Stormblood early launch

Frequency: Multiple times in a row to the point of unplayablty. Other times it might not happen at all or even once in a duty or solo duty.

How often does the issue occur?: 1d10 times per duty; never anywhere in the open world. Only the duty finder and doing solo duties.

Character Name/World: Cyan Hijirikawa on Louissoix

Location of your character: Duty's, dungeons or trials.

Hello Zhexos, there follows the info

• State/Country: Brazil/Federal District
• Date/Time: 07/07/2017
  When did the issue start happening? 4th of July 2017, after patch 4.01 maintenance.
• Frequency: Always
  How often does the issue occur? Always, every now and then the game disconnects, but if I queue for any instanced content, including dungeons, quests, guilhests, I will get a 90k error right when I enter the instance.
• Character Name/World: Kael Sunstrider, on Gilgamesh
  Please provide this if different from the one provided in your forum information.
• Steps: Log in the game, queue for any instanced content or stay in an area for 5 minutes or so and get a 90k error disconnecting from the game constantly.
  Please provide the steps taken before encountering this issue.

Thank you.[/QUOTE]

State/Country: Canada, Newfoundland
Date/Time: Most recent one was about 5 minutes ago. Has been happening since I re-subbed three days ago, did not happen last year when I played.
Frequency: Varies, sometimes every 5 minutes till I give up, other times I can go an hour at a time, but constantly. Game is virtually unplayable most of the time, usually just severe lag in duties, but frequent disconnects in the over world.
Character Name/World: Vyraskha Nihaliae, on Cactaur.
Location of your character: Currently Coerthas, but happens everywhere.
Steps:
1. Log in
2. Do anything like talk to an NPC, initiate combat, walk, etc...
3. Disconnect with a 90002/90006.

As I mentioned before, I've done all the network troubleshooting and everything I can to ensure stability. No other game has this issue, and my local network connection is strong.

I was patient. The inability to progress in msq during early access was endurable, some early rough spots, understandable. But, now, it's 7/7 and I'm still disconnecting over and over. Can't craft - lost all my mats twice already today. I log back in and three minutes another disconnect. So my hope that last night's patch solved the problem are again dashed.

State/Country: Scotland,UK and EU player

Date/Time: Starts between Midnight and 1:00am

When did the issue start happening?: 5/7/2017

Frequency: Anytime i do a Raid, Dungeon, and or Trial. Basically any Instanced activity. Also seems to be 90% worse in group activity, making it unplayable unless i want to mine and craft only, also quests are mostly doable but it does happen on them too.

How often does the issue occur?: Every time i enter instanced activity.

Character Name/World: Rhaegar Targaryen of Balmung.

Location of your character: Duty's, dungeons or trials.

So after getting disconnected about 4 more times while trying to do the MSQ, I decided to run tracert with the NA data center during a severe lag moment, with a 90006 disconnect about 30 seconds after this finished. Most of it looks normal, except for this section here:

Code:

---


  7    45 ms    44 ms    44 ms  ae0.bx01.toro.on.aliant.net [207.231.227.53]
  8    46 ms    44 ms    45 ms  ae52.edge1.Toronto2.Level3.net [4.31.208.9]
  9    *        *        *    Request timed out.
 10    51 ms    49 ms    49 ms  NTT-level3-90G.NewYork1.Level3.net [4.68.110.74]
 11    50 ms    50 ms    52 ms  ae-3.r24.nycmny01.us.bb.gin.ntt.net [129.250.5.61]
 12  119 ms  122 ms  159 ms  ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
 13  115 ms  127 ms  114 ms  ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
 14  129 ms  131 ms  132 ms  ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
 15  138 ms  136 ms  136 ms  ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
 16  136 ms  136 ms  136 ms  ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
 17  136 ms  134 ms  136 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 18    *      136 ms  135 ms  204.2.229.234
 19  135 ms  136 ms  135 ms  204.2.229.9

---

Hopefully that can help.

State/Country: UK - England
Date/Time: July 3rd - 6:00am GMT
Frequency: Every time.
Character Name/World: Ridiant Dragoncrest - Balmung
Steps: Able to log in and move throughout the world freely, however upon entering any dungeon, duty, or instances (Such as the new one to unlock the new raid) the disconnecting symbol appears next to my characters name and I can no longer deal damage, I am still able to take damage, see other peoples damage, talk in chat, and see others talk at this point and then get disconnected from the game soon after with a 90002 error code.
Thanks.

State/Country: Sweden
Date/Time: 4th of July 2017, after patch 4.01 maintenance.
Frequency: Always.
Character Name/World: See info.
Steps: Queue for any instanced content, deliver any attack, teleport, or cast any spell results in a 90002 error disconnecting from the game. Am able to walk around, and chat.

State/Country:Florida, USA

Date/Time: 07/07/2017

When did the issue start happening? Since SB Launch

Frequency: Multiple times daily

How often does the issue occur?See Frequency

Character Name/World: Pypa Sacerdos / Sargatanas

Location of your character: Goblet W4 My House

Steps: Log in set DF que and ran to MB as I clicked it boom. Has happened after telelporting, entering/exiting raids, dungeons in fact all zoning. No R0 or warning just boom. PC hardline, Laptop wifi and ps4 hardline all same thing

State/Country: Mexico
Date/Time: July 4th
Frequency: Happened twice while in PVP today, once while in duty. Before last night maintenance it happened at least once per hour, sometimes I'll get kicked again as soon as I logged back in while in duty. It is worth mentioning that even if I don't get kicked I lag a lot. Everything freezes for a few secs.
Character Name/World: Same as forum
Location of your character: Currently in Lavender Beds, no issues there.
Steps: Issue only happens when joining any Duty. From dungeons to PVP. I have lots of lag/freezes while in duty and get kicked randomly (90001 or 90002).

Quote:

---

Originally Posted by Telanthropus

So after getting disconnected about 4 more times while trying to do the MSQ, I decided to run tracert with the NA data center during a severe lag moment, with a 90006 disconnect about 30 seconds after this finished. Most of it looks normal, except for this section here:

Code:

---


  7    45 ms    44 ms    44 ms  ae0.bx01.toro.on.aliant.net [207.231.227.53]
  8    46 ms    44 ms    45 ms  ae52.edge1.Toronto2.Level3.net [4.31.208.9]
  9    *        *        *    Request timed out.
 10    51 ms    49 ms    49 ms  NTT-level3-90G.NewYork1.Level3.net [4.68.110.74]
 11    50 ms    50 ms    52 ms  ae-3.r24.nycmny01.us.bb.gin.ntt.net [129.250.5.61]
 12  119 ms  122 ms  159 ms  ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
 13  115 ms  127 ms  114 ms  ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
 14  129 ms  131 ms  132 ms  ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
 15  138 ms  136 ms  136 ms  ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
 16  136 ms  136 ms  136 ms  ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
 17  136 ms  134 ms  136 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 18    *      136 ms  135 ms  204.2.229.234
 19  135 ms  136 ms  135 ms  204.2.229.9

---

Hopefully that can help.

---

Not sure about everyone else, but yours looks like a level 3 node issue (a hop node your ISP is passing through).

I remember 2 years ago a bunch of Verizon people, myself included, in the US had issues connecting because of a level 3 node they were using while pretty much everyone else was playing fine and the thing we had in common is our traces also timed out after a Level3.net connection.

Quote:

---

Originally Posted by Squintina

Not sure about everyone else, but yours looks like a level 3 node issue (a hop node your ISP is passing through).

I remember 2 years ago a bunch of Verizon people, myself included, in the US had issues connecting because of a level 3 node they were using while pretty much everyone else was playing fine and the thing we had in common is our traces also timed out after a Level3.net connection.

---

I've heard of people having problems with Level3 when I started looking into this, for sure. Was there any solution at the time, or is it just something to wait for Square to sort out?

Quote:

---

Originally Posted by Telanthropus

I've heard of people having problems with Level3 when I started looking into this, for sure. Was there any solution at the time, or is it just something to wait for Square to sort out?

---

Well a level3 issue isn't really something SE can do anything about, it's another company (think of it this way, your ISP pays Level 3 to borrow their hops so that they don't have to build their own). But back then a major DDOS attack to FF14 caused the level 3 hop to overload (or something), which didn't just affect FF14 but also other websites/services traffic routed through that same hop node. I remember some (but not all) of my remote clients at work could no longer be accessed. Enough people complained to their ISPs about it after the community lectured people on what level3 meant and eventually the ISPs contacted Level3 and Level3 fixed their pathing.

http://downdetector.com/status/level3/map/

And it looks like they're having issues again.

I also remember another game I was playing (ish, was at endgame, nothing to do) had issues and that game company reached out to level3 directly to report that a bunch of players on their own forum was encountering issues with them. I suppose SE could also do that if other people report the same issue you're having.

Once again, not saying that this is what's affecting everyone, but it could certainly be a % of the people currently having issues.

I am not routed via level3.net and i had the same constant 90002 disconnects after the omega patch.