Repeated 90k error

Another 90k..... just standing in the Mist

And i rest my case:

Bring the EU servers to the EU

Thank you -.-


P.S.: 90ks/2002 not happening anymore, 30+second ingame freezes dont really make matters any better. At least i can do dungeons as dps *cough* -.-b

Can't stay logged in for longer than 5 minutes, even standing still by our FC's house, without using a VPN. Seems to work good with a VPN, though, but I don't really like having to play with a VPN up, on an EU server being from the EU, having a great connection as well. I can only agree with the people who are urging for the servers to be transferred to Europe in haste. Sucks tons for the PS-players who can't even use a VPN (or those unfortunate souls for whom it doesn't fix the issue).

3 more 90k in the last hour

I played last night and while I personally didn't have any connection problems, or any lag that I noticed, people in my parties for ex roulette (had to abandon the first one) were having trouble.

Still no word from Square, eh?

After having issues there was no problems last night. I wonder why or what was causing them.

Problems started on Friday, still going. Should not be a problem at my end, everything else is working perfectly. Perfect timing too, I took an extended weekend hoping to play a lot and BAM cannot play.

Country: Finland
ISP: Elisa
World: Odin

Get your head out of your ass SE, we are paying you to play the game, AT LEAST tell us why we can't play, or even that you don't know either! Just some acknowledgement!

I'm glad i capped my poetics early in the week. Still cant do anything at all because of the 90k and 2002 errors. Can't even lvl up other classes when i'm sent flying to the lobby every 10mins and it takes atleast 5 tries to get back in. They better fix this sometime soon or I cancel my sub until things work and hop on the Destiny expansion train.

Country: Finland
ISP: DNA
World: Shiva

Country: Finland
ISP: Elisa
World: Shiva

Unplayable unless I use Pingzapper, if this won't be fixed before/after the patch, I don't know should I either continue using pingzapper or give Destiny an shot...

Tried today, about an hour ago, it "seems" to have improved. I gathered a peisteskin map and only lagged once for 2 seconds while mounting my chocobo. Decided to try an X roulette with bf, we got both kicked "only" once and could get back in straight away. Will try to get nin to 50 in Aurum Vale, gonna report how it goes.

Anyone else having any luck today?

Phoenix Server is still going down the shitter, had 5 dc's in one T7 run, same goes for many other players in my group. If the servers aren't physically being moved to europe with the addon at least and the cash shop, which they announced, will be as retardedly pay to win as in any other mmorpg this game is hopefully and deservedly fucking dead

ya i'm in the U.S. and had issues last night as well, 5 dc in under 10 min. 9k followed by 2002

I was fine all night last night, had no problems getting my alex map and running two instances.
Here's hoping the issue resolved itself but who knows

Saturday evening 17:00 to Sunday morning 03:00 GMT+1 things were almost back to normal: the working intervals between disconnects due to massive packet loss along the network route lasted about 3 hours each so I could actually risk to join a duty without being disconnected in the middle of a dungeon.
This evening things are back to unplayable: the working intervals are now again reduced to a maximum of 20 minutes only - too short for a dungeon run. The ping plotter graphic below shows the route and in the bottom part the packet loss history. The vertical red bars every 20 minutes show the intervals where no traffic could be transferred between my PC and the ES server.

http://www.tcbw.net/pingplotter-ff14-1.jpg

It seems the game is more packet loss tolerant outside of instances (i.e. dungeons) since I got no Error 90000 when I was just standing around idle in the game world when one packet loss hit. In contrast to that I got an Error 90000 every time I was in a dungeon when a packet loss hit.

I purchased the game in October 2014 and have been playing on the same game world ever since. Until last Friday I never ever encountered a single Error 90000. Also, so many people from different locations with different providers suddenly having the same problem suggests that the network problems are located at SE's end. Which translates into their ISP provider Ormuco.

Besides, it's a shame that SE runs a multimillion dollar business which obviously peaks at weekends but isn't willing to employ the support and service department staff to handle said peak.
I gonna see how they handle this whole affair on Monday. If they keep up their silence and give me the impression that they don't care after I have paid my subscription fee then it's bye bye FF14. Not because they are not able to solve the problems immediately - which I would understand - but simply because of their "we don't care attitude".

Still getting the same disconnections and sending/receiving 0 and the same error 90000 & 2002.

If this continues, there isn't really any point in playing and waste of continuous subscriptions to the many that also are getting the same connections. How can we play if we cant stay logged in?


http://instagram.com/p/wT8NI1jPSr/

I still can't understand what you want to hear from SE.
It's seems to be a connectivity issue (Otherwise VPN's wouldn't work on some ends). This issue is bound to another company than SE, maybe SE is also waiting for confirmation from this company too... should SE just say "we are working on it" to satisfy you?

Quote:

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Originally Posted by Amaret

I still can't understand what you want to hear from SE.
It's seems to be a connectivity issue (Otherwise VPN's wouldn't work on some ends). This issue is bound to another company than SE, maybe SE is also waiting for confirmation from this company too... should SE just say "we are working on it" to satisfy you?

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what is wrong with saying that they are aware of it and either working on it or just telling us what we need to do to fix it? that is just good service

Quote:

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Originally Posted by Nuadusp

what is wrong with saying that they are aware of it and either working on it or just telling us what we need to do to fix it? that is just good service

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After that the mob is raging because they only said "We are working on it". Won't change anything, thats why.

Quote:

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Originally Posted by Amaret

After that the mob is raging because they only said "We are working on it". Won't change anything, thats why.

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Surely it wouldn't do any harm though? The rational people would stop raging, don't see how it could cause an increase in raging for example, but that's me

Quote:

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Originally Posted by Nuadusp

Surely it wouldn't do any harm though? The rational people would stop raging, don't see how it could cause an increase in raging for example, but that's me

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Rational people would have stopped after recognize it may be not a problem on SE's end.

Just by stating it is a server side problem yesterday SE had saved a lot of people from sinking their time into analyzing what the problem is. A task that is actually SE's job. Their silence has caused hundreds of people to bother their local ISPs, made them install software that may or may not help to circumvent the problem and generally waste their time with a problem they can't solve at their end.

As already mentioned before the problem is most likely not SE-sided, because via certain VPN's the problem doesn't exist at all.
If those who use all their time constantly whining would use it to learn about carrier-technology and transit ISP's, they'd maybe understand that the current issues indicate a problem on tier 1 and tier 2 network..

Let me break it down for those who didn't understand it yet:
More than likely not SE's Fault.

Quote:

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Originally Posted by Tohu

As already mentioned before the problem is most likely not SE-sided, because via certain VPN's the problem doesn't exist at all.
If those who use all their time constantly whining would use it to learn about carrier-technology and transit ISP's, they'd maybe understand that the current issues indicate a problem on tier 1 and tier 2 network..

Let me break it down for those who didn't understand it yet:
More than likely not SE's Fault.

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It's still SE's fault to fix it.

I give you an example. The MMO I work for had severe lag a while ago. We checked with OPs, the devs and no one could find anything. Turns out it was problems with the provider. We then had to work with them to get the problem fixed. It is not the player's responsibility to fix issues with SE's provider.

It is SE's responsibility to identify exactly what is causing the problem and to make sure that it is being fixed.

Every MMO/Internet company will have issues with their ISP once in a while. It is the MMO's company problem and they should complain to their ISP, or route around their ISP if they are multi-homed (don't put all your eggs in one basket).

In any case it would be nice to hear that the SE acknowledged there is a problem, and that they are working together with the ISP to see what is wrong, even better if they said that they have temporarily routed around their ISP until the problem is solved.

Quote:

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Originally Posted by Chessala

It's still SE's fault to fix it.

I give you an example. The MMO I work for had severe lag a while ago. We checked with OPs, the devs and no one could find anything. Turns out it was problems with the provider. We then had to work with them to get the problem fixed. It is not the player's responsibility to fix issues with SE's provider.

It is SE's responsibility to identify exactly what is causing the problem and to make sure that it is being fixed.

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And as i can see you didn't spend any attention to my words, instead you just try to find the mistake that SE did.

Again: It is not about the ISP of SE, it is not an issue in tier 3 networks, else it would have completly different symptoms, it is on tier 1 or tier 2, here a link:
http://en.wikipedia.org/wiki/Tier_1_network

From what i saw in the traceroutes it is gtt and level3.

You don't call a tier 1 or tier 2 provider, your local tier 3 provider does that.
It is not SE's responsibility to fix that, neither it is yours or mine.

Oh and even if SE would open a ticket to fix the connection to the dc and they have a 2 or 4 hours servicelevel, even on weekends, then that issue would still have to be directed to the carrier, which won't do anything before a weekday most likely.

so, we can simply write off this game because the tier 1/2 providers don't care?
So the whole of europe can as well unsunscribe from this game, because it will never be solved?

^---weekend?

Quote:

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Originally Posted by danadawn

so, we can simply write off this game because the tier 1/2 providers don't care?
So the whole of europe can as well unsunscribe from this game, because it will never be solved?

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Hey hey, you know, they are humans... Maybe they didn't learned the magic spells yet to solve this kind off riddle!... Could happen with every other MMO... Even with steam

Same problem here, It started last week for me. I had Comcast come out twice over this and even updated equipment. I couldn't stay logged on no matter what I did.

Can say what you want, the problem started Friday afternoon on EU, there would have been more than enough time to get it checked.

It is and will stay SE's responsibility to check these problems.

I'll sign this. Not as bad but I've been getting at least one 90k per night for the last week (up from pretty much never).
I'm located in Southern California if that helps for datacenter purposes and I'm already paying an extra $6/month on a VPN just to bring my latency down to playable levels (which I have never had to do for any other MMO). Randomly getting disconnected while raiding is a kick in the teeth.

Yup, also been gettin' this. I'd log in, booted, log in, booted, rinse and repeat. Restartin' the client and the computer didn't help. Messed around on other things and didn't lose connection while off the game. Went back on and it was back to gettin' booted a minute in again. So whatever it is is on SE's side. Hopefully it's bein' looked into.

Well my problem stopped on Saturday afternoon so I'm happy now :>

I've been so glad for last 3 days - no lag, no 90k. But happiness can't last a week when coming to SE... Got home from work, entered random expert... and hello 5 secs freezes and lags again...
P.S. Still waiting answear for ticket from previous lag fest..

I finally was able to figure out the reason for my 90k problems.

I dragged that bastard along all the time!

http://www.tcbw.net/error90k-ff14.jpg

This might sound stupid but, I'm hoping that the dc problems were fixed quietly during the maintenance. Contacted whoever needs contacting and repaired/fixed what ever was wrong. Wishful thinking I guess.

AAAAAAAAAAAAAaaaand nope. Still getting dc error the same as before. Awesome.

Normally I wouldn't post three times after myself but I have an answer for you guys. I talked to tech support about it and here is the conversation. Basically if you already reset the router and modem and contacted your ISP you are screwed. <3

The answer to the dc issue.

Quote:

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Originally Posted by Kirisunna

Normally I wouldn't post three times after myself but I have an answer for you guys. I talked to tech support about it and here is the conversation. Basically if you already reset the router and modem and contacted your ISP you are screwed. <3

The answer to the dc issue.

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PSN has had issues in general for quite some time now. Apparently, it has also been a recent target for attacks as well:
https://downdetector.com/status/playstation-network

Sony even put up tweets and such about them having issues over the weekend as well. It would appear things haven't completely been settled yet. Even though gameplay on the PS3 is less dependent on the PSN connection than the PS4 once you get pass initial login, your connectivity in general can still be impacted in a peripheral way if they are still under attack and your routing is taking you through the same corridors as the attack vectors (flooding a sever via a DDoS attack affects more than just the server since it is getting attacked across multiple attack vectors--ie, from multiple networks).

It keeps going back to connectivity across the internet. Not just your local connectivity to your ISP's nearest headend, nor SE's connection to their ISP's nearest headend. More often then not we are seeing issues with interconnectivity between these two endpoints.

If you don't know the actual IP your client is using (PC users can get it from resource monitor (resmon from run/search line) or netstat (run that command in a CMD prompt) while fully loged into the game, console users might be able to find it by looking at the current connections in their router's admin pages if it provides such data--the Canadian IP's all start with 199), you can at least run traces to the lobby servers to get a better idea of where you are going and if there are any signs of potential elevated congestion and/or packet loss that could be impacting your connectivity. This will be important information to pass along to your ISP's Tier3 support (sometimes referred to as Engineering for the help desk guys that are clueless).

Tier3 support will be your best advocate for getting this investigated properly, but they need these details. Even if you don't run/submit trace data, at the very least they will need a valid IP to research the routing... providing them even just the lobby server addresses will get them looking in the right direction. They are registered with DNS names, so it may be helpful to provide both just in case (the game actually calls the lobby servers by the DNS names initially). Here are the names, followed by the actual IP addresses.

neolobby02.ffxiv.com (199.91.189.74)
neolobby04.ffxiv.com (199.91.189.93)
neolobby06.ffxiv.com (199.91.190.106)

**Note these are the current addresses assigned for the NA/EU lobby servers. This may change once the new EU datacenters go online. The names should still be valid though, they just may get reassigned to new regions or new IP's down the road. The 3 JP lobby servers follow a similar naming scheme, but use the odd numbers 1,3, and 5 in the name and the IP's currently start with 124.



For those unfamiliar with running a traces:

You can run a trace from a command prompt by typing the command "tracert", a space, then the name or IP address (in some other OS's, you would use the command "traceroute" from the terminal for the same thing). If you want to forward the trace results via email or post them it a forum, you can grab all the text from the command prompt window by simply right-clicking in the window and clicking "Select All" to highlight everything. To copy specific text, you can right-click and click on "Mark" and then click/drag to highlight specific text. Once the desired text is highlighted, pressing the <ENTER> key will copy it to clipboard for pasting into an email, text editor, or forum post and such.

Ideally, if you are going to gather this data, you want to have samples of good connections and bad. Either capturing the game in both states, or traces to other known good services like another game or hulu, google, netflix, microsoft, etc. will help to demonstrate the issue for them, as well as building a stronger case for them to get involved. I would provide a sample with a break down of things to look for, but TWC-SC has currently got me running pretty tight tonight, so I don't have any examples of what to look for with my connection atm. The usual tell-tale signs are a wide variance in response times at the same hop, or hops that intermittently return a * result in the mix (when it goes too long, it gives a * result for that packet). There will be slight variances in the response times at each hop, ideally less then a 10% variance between each response... but you don't want to see big jumps. For instance, three results of 40 45 48 actually isn't much reason for concern... but 40 45 98 is a sign that utilisation is starting to run on the high side, and results like 40 129 43 or if you see something like 40 * 48 is bad sign that congestion has exceeded acceptable levels and needs to be addressed.

When packets get delayed/dropped in these situation, it wreaks havoc on this game for several reasons. The game depends on timely, orderly delivery of packets in order to process all player and non-player activity in the game. Your client doesn't progress a battle until it recieves the data from the server. When packets are getting delayed/dropped like this, the error correction in the TCP/IP protocol will try to compensate for the out of order/missing packets by requesting them to be retransmitted. This causes the skipping/rubberbanding and such. If it gets too far out of hand, it will start to narrow your transmit windows, effectively slowing your transfer speeds, which can actually exacerbate the problem to some degree (like at an S rank hunt---it may prevent your system from keeping up with all the player data properly). If it gets really out of hand and TCP/IP does in fact throttle you down to slow start status because it is detecting poor line quality/congestion, the session can drop and you get the connection lost errors. And then you get stuck in the 90k/2002 error loops... and you may remain there until the congestion subsides.

All of this can and is often triggered by the last-mile ISP's (the local guys we pay for internet) overselling markets and undermaintaining the exchanges amongst the ISP's that must work together to provide interconnectivity across the internet. This is something your ISP is largely responsible for maintaining in partnership with higher level ISP's---thus they are an ideal candidate for researching and <hopefully> addressing the problem on your behalf. But you need to reach beyond the helpdesk...the guys that answer that 800 number are typically the lower tiered support. If they can't take your information and escalate the matter for you, then you need to push past them to get to a higher tier. You may have to ask for a supervisor to get it... but it is there, regardless of how they try to convince you otherwise. Until you get past their own NOC and move on to the top tier ISP's (like Level3, TATA, Cogent) and their Admins... there will ALWAYS be a higher level of support that can work on these problems.

Bottom line is, you are paying your last-mile ISP for their service and support... need to hold them accountable to provide it.

I spent 6 hours with my isp making sure it wasn't a problem on their/my end (and anywhere in between). My internet has not changed in the way it has performed, I have no packet loss, and everything is running really well. They checked everything and watched for any changes while I played even, plus so many other tests. It took forever but it's all been given the ok that my stuff is good. It's not my equipment. It's not my isp. It's not psn. It's the game and FFXIV. They even watched my info as I dc and I tested other servers, data centers, hell the guy even checked this forum just to look around after we couldn't find anything wrong with my internet. Checked my ping, down load and up load speed, router, modem, packets, the routing itself, my router ports, EVERYTHING. Even bypassed my router security completely so if it that was an issue it wouldn't affect my system. Nothing we tried worked. I still dc hardcore (every 8 min in dungeons) and 40 min just standing there. According to the isp, my internet is working awesomely. Actually I have really good speeds for this service. So yeah... In my case it is not the isp or my hardware. The only thing talking to my isp did was make me like them more. 'Cept the first girl I talked to was an idiot but after that the people were amazing.