My friend was hacked while logged in

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Originally Posted by Farmer

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(all jokes aside, this is not a hacker, this is a bug. Think logical, your retainer has both access to your gil and the marketboard... this is why banks and auctions are always two differant NPC's in most games.)

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That is not logical at all.

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Originally Posted by Lucke

Any word on how to get our lost monies reimbursed? Maybe I missed the notice... Do we have to contact a GM in game? Will SE mail us our lost money?

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They said they would email you then follow up in game with GM chat.

http://na.finalfantasyxiv.com/lodest...44ed6710551152

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Originally Posted by Lodestone News

This is a notification about the countermeasures that will be taken for players who were affected by the Market security issue reported from earlier.

For players who were affected, we will notify you through Email Address 1 that is registered on you Square Enix Account after the maintenance have been completed.
After the Email is sent, a Game Master will correspond within the game. Until then, you will be able to play the game as usual. If in any case, our players are logged out when the Game Master corresponds, they will attempt again at a later time.

We apologize for any inconvenience this may cause and thank you for your patience.

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...deleted, decided not to post technical details on this in fear of getting myself banned for a theory.

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Originally Posted by JillyBean

They said they would email you then follow up in game with GM chat.

http://na.finalfantasyxiv.com/lodest...44ed6710551152

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Thanks Jilly. So, I don't need to post a ticket, or do I?

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Originally Posted by Lucke

Thanks Jilly. So, I don't need to post a ticket, or do I?

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I would say only if you don't get any response at all ...

http://na.finalfantasyxiv.com/lodest...dba9e3aa78e746

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For further assistance, whether this problem affects you or not, if you do not receive any notification, then please refer to the details concerning this Market issue from the in-game Support Desk

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.

But I may just be interpreting it incorrectly.

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Originally Posted by Amberion

Umm... WoW had this kind of security at the beginning. Search around, I bet you can find post about people complaining of dupe hacks, packet editing and other various things for every online game.

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Yeah... in 2004. Awful rationalization is awful.

Store your gil on your retainer at the inn, til I'm sure this is fixed I won't bedealing with my retainers outside the inn and to be sure to store all but 5K of my gil between both my retainers.

Coupled with the toxic community (the likes of which I have never experienced before), this security mishap clearly pushes me beyond my limits of tolerance.

I can no longer support this game.

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Originally Posted by Lonestryder

Coupled with the toxic community (the likes of which I have never experienced before), this security mishap clearly pushes me beyond my limits of tolerance.

I can no longer support this game.

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Ever played call of duty or any other online game on psn? I have seen far worse attitudes in that game then in FFXIV.

Has anyone got this resolved? I've gotten an email saying that I need to catch up with a GM in game.. also have gotten an mail in game saying the same thing... but after getting off work and logging on around 3pm pst... I've been waiting till now and still no GM has talked to me yet. Would be nice if they let me know what's the time frame to catch a GM on to talk to me, I'm not sure I can wait all day for one to show up sometimes.

is this effecting both pc and ps3 players or just pc?

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Originally Posted by Rednight

I think if you buy someting for 2 mil and have a tax of 5%, the tax would be your 100 k... they disappeared into thin air...

I'm sorry for you all, and just hope theese character rollbacks will be fast...

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Thank you. I didn't think of that at the time...yes that's where the 100k went lol. :)

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Originally Posted by CassTristesse

Has anyone got this resolved? I've gotten an email saying that I need to catch up with a GM in game.. also have gotten an mail in game saying the same thing... but after getting off work and logging on around 3pm pst... I've been waiting till now and still no GM has talked to me yet. Would be nice if they let me know what's the time frame to catch a GM on to talk to me, I'm not sure I can wait all day for one to show up sometimes.

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Do what I did...reply to the email and let them know the time frame you will be on. They will catch up with ya. Im waiting till im off work.

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Originally Posted by Lonestryder

Coupled with the toxic community (the likes of which I have never experienced before), this security mishap clearly pushes me beyond my limits of tolerance.

I can no longer support this game.

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Think this is bad? Wait till you see the community in League of Legends

I hasn't happened to me, and I am sympathetic to whomever is affected. When are these clowns at SE going to get their act together?

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Originally Posted by kanjitai

is this effecting both pc and ps3 players or just pc?

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it wasn't limited to PC users

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Originally Posted by SynMaris

I hasn't happened to me, and I am sympathetic to whomever is affected. When are these clowns at SE going to get their act together?

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To be fair there is little SE can do about it until "it" happens so they can respond. Remember, RMT was a billion dollar a year business years ago. It's very serious business for these people to leech money off of others so they don't have to get real legitimate jobs that pay far less than shady business. And with the decline of pay games that paves a path to free games so that the game companies cash in rather than RMT, FFXIV is one of the last remaining MMOs that are using the subscription only route(a lot of so called free games try to charge subs on the side and give people small perks for paying up)

What most game companies have done is to want a piece of THAT pie so they've gone the free to play route, offered up a online store, and design the game in such a way that it is very tempting to spend money rather than go through the grind. Devs are realizing there is a market for shortcuts, and are pushing RMT out so they themselves can benefit. So here FFXIV is, and it's got all RMT eyes planted squarely on them. So I think we can afford to give SE some leeway when they've got thousands of people trying to plunder them for a dollar. I'll take pay games over free any day of the week. Free games just suck and are only good for casual gamers. The day pay games die out is the day I'm done with MMOs.

MS hasn't gotten their act together for 20 years and windows is hacked to this day. Governments despite all their billions of dollars at play still get hacked. Can we really expect anyone in the MMORPG department to do better? I've been at odds with SE for ten years, but this just isn't a case to get riled up over. I save it for when they deserve the heat.

So, did you guys get your money back? All of it (including market board taxes etc.)?

Please let us know when and how, so we can assess the quality of SE's customer service.

Here's hoping that you'll get fixed very quickly, so you can enjoy the gils you earned through hard work and dedication, and be able to buy housing or crafted gear (for instance). :)

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Originally Posted by Alcyon_Densetsu

So, did you guys get your money back? All of it (including market board taxes etc.)?

Please let us know when and how, so we can assess the quality of SE's customer service.

Here's hoping that you'll get fixed very quickly, so you can enjoy the gils you earned through hard work and dedication, and be able to buy housing or crafted gear (for instance). :)

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Yesterday I received an email that a GM tried to contact me in game but I was unavailable and they will try again. I replied to the email giving the timeframe i'll be back on. When I got home from work and was on, 22 mins into the timeframe GM Bublex contacted me. He was very pleasant and swiftly handled the situation. I got all the gil I lost back including the tax totaling 2.1mil gil. I must say im impressed with the quality of service SE provided. To reference back, when they took my gil I sent 2 in game reports and one thru lodestone detailing what I knew. Two thumbs up for them. To my fellow players that were affected, reply to the email you received with your availabilty schedule if you haven't been contacted yet. A GM will get a hold of you and return the gil you lost. :)

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Originally Posted by Wildsprite

it wasn't limited to PC users

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Both were affected pc and ps3 users.

I've replied to the email my availibilty and going on day 2 still havent seen a GM in game msg me. I was on from 11am till now and still nothing. Since they confirmed my problem through the email and the in game mail, I dont get why they couldnt just save both me and the GM the trouble and mail me my gil. Hopefully a GM will find me soon, this is getting a little disheartening.

So APPARENTLY this didn't affect me after all....

....seems I'm just regular poor...not hacked poor...

...umm yeah....

...carry on...

...by the way....

...math is hard...

....yup...

...

...

...back to the discussion...

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Originally Posted by CassTristesse

I've replied to the email my availibilty and going on day 2 still havent seen a GM in game msg me. I was on from 11am till now and still nothing. Since they confirmed my problem through the email and the in game mail, I dont get why they couldnt just save both me and the GM the trouble and mail me my gil. Hopefully a GM will find me soon, this is getting a little disheartening.

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Sorry Cass Ik how you feel...hopefully they will very soon. Dont be disheartened. ..they will fix it. I think they don't use the mail because they want confirm while the person is on that they received the gil. If push come to shove you can submit another GM call in game and on lodestone but I doubt it will come to that.

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Originally Posted by COSMIC_RENEGADE

Sorry Cass Ik how you feel...hopefully they will very soon. Dont be disheartened. ..they will fix it. I think they don't use the mail because they want confirm while the person is on that they received the gil. If push come to shove you can submit another GM call in game and on lodestone but I doubt it will come to that.

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thank you! GM Bublex just reinbursed me, he was very helpful and courteous! I think making a ticket on the Lodestone support and figuring out how to make a GM call in game is what did the trick =)

for anyone wondering how to make a GM call, its a little confusing because I thought it was under the "Contact Us" tab but its here

http://i.imgur.com/PjSIfo8.jpg

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Originally Posted by CassTristesse

thank you! GM Bublex just reinbursed me, he was very helpful and courteous! I think making a ticket on the Lodestone support and figuring out how to make a GM call in game is what did the trick =)

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Your very welcome Cass! Glad I could help! :)

Yes he did an awesome job in handling the issues! Lol ikr...I sent in a few tickets too.

I keep most of my gil on my retainer and only keep a small amount on me (100k or less).. I shouldn't be affected?

I just want to say a "call" is a ticket.

I was confused by this and the GM that helped me apologized, explaining they describe the tickets sent in as "calls".