Charged for the game 15 days early, never purchased 1.0, screwed by CS. (livechat)

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Originally Posted by JayCommon

Lol @ OP blocking his name out at the beginning but not blocking all the times the supervisor said "Michael"

:p

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I am the only Michael in the world.

You really took the time to type out all of that :/ ? Point is the buddy pass you used did count as you having a standard 1.0 account. Stop being so self entitled :/

And problems related to the game and the billing system keep showing up. Just get out of this game as fast as you can, wildstar will soon be out.

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Originally Posted by Felis

Which the OP can't have used already, because you can't register the same platform version twice to the same service account.

I'm sure he registered only his preorder key, got EA, 14 days "welcome back" and 7 days because servers hiccup and that was it.

OP, have you bought the box or digital download? If the box, then the card with the real gamekey should be look like the left one:

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That's why I said he should return it, if the store will take it back. If the store can't, I don't see why SE couldn't trade 30 days of game time for the unused code; like I tried to explain earlier, the OP paid more for the copy of the game than anyone will for a subscription.

This is such an easy problem to fix. Put up FFXIV ARR digital download code on Ebay for $19.99. Someone will buy it, get your $18ish dollars (minus paypal/ebay fee), email them the code, then use your $18 to pay for $15 for another FREE MONTH. PROFIT $3 AND FREE 2 weeks that you already got!!!!

THAT IS THE SOLUTION. No need to debate who is right or wrong as long as the problem can be solved. This is how the problem is solved.

Welcome to Square Enix support center...

This occurrence is normal for old FFXI players. Yes, it's been like this for ages.

You were a 1.0 service account holder. Period.
Argue that all you want.

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Originally Posted by Zeons

And problems related to the game and the billing system keep showing up. Just get out of this game as fast as you can, wildstar will soon be out.

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There is no problem about the game or billing system in this thread.
Only a misunderstanding what a buddy pass is.

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Originally Posted by Mychael

That's why I said he should return it, if the store will take it back. If the store can't, I don't see why SE couldn't trade 30 days of game time for the unused code; like I tried to explain earlier, the OP paid more for the copy of the game than anyone will for a subscription.

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I doubt that the store take it back if the box is already opened. How would the store can check if the key is still unused?
He get the 30 days after he register it on a new account, like everyone. Because he had his 30 days for the PC on his old account already in 1.0

SE decided that only new platform registrations get the 30 days and platforms that are already registered (the PC version from 1.0) get only 14 days.

The mistake is yours in that you thought the full version of xiv your buddy gave you was a trial version. There has never been a trial version of this game. Then you gave some poor CSR shit after he explained it to you. You're a real prince.

7-Day buddy pass translates to 30 free days?

SE pls.

Also you may want to delete your post, I posted a while back how "not so great" SE's customer service was, couple days later got slammed with the banhammer quoting it. Needless to say many lulz were had.