Error 30002 after reactivating account.

XD keep /bumping!

Quote:

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Originally Posted by Rikester

Stephen I called into the phone support line and talked to Justin, he said that on their end my account and character look correct and that my issue needs to be forwarded to the engineering department (or dev, difficult to tell with the backpedaling). He also said that my error code may imply that my character may not be able to login because my character might not have been moved to the new server or is in an area that no longer exists.

My information that Justin wanted me to convey for accurate forwarding:

Character Name: Rike Ster
Server: Durandal, formerly Rabanastre (account was not active during merger)
Issue: Unable to log in with Rike Ster but able to with a character (Ret Sekir) I created for testing. Tested with multiple computers, ISP's and locations all with the same error.
Error Code(s):
An error has occurred on the game server.
(30002)1343761480,4406262,5
(30002)1343766138,4406262,5
(30002)1343766227,4406262,5
(30002)1343766288,4406262,5
(30002)1343766358,4406262,5
These were over a few minute period, the "4406262,5" have been consistent for 3 weeks, while the numbers before it just keep climbing.

Justin also said that my ticket numbers are useless to Stephen and whoever he forwards this to, but it can't hurt to pack the information on. Ticket #1687200 and confirmation, dev or bug report #101848463; I have no idea at this point, "getting the run around" has been given a whole new meaning. Reposting as my bump to better help getting read by SE_Stephen.

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Stephen has said he can't do anything else via the forums. I'm not sure posting this will help at all.

next time you call ask explicitly who can forward to the dev/engineering team. is this stephen? someone in the call center? how can you get in contact with them? escalate if you have to. remind them it's been months/weeks and the issue should have been resolved by now.

there's a 'dance' you have to do when working the Customer Service/Tech Service sometimes. the more specific the question you ask the better off you are. a lot of the time they are instructed to not volunteer information. so you have to explicitly ask for it. I remember working with Amazon one time. and the guy kept saying 'this is the best i can do' and i'd say 'that's not good enough' and i kept getting a better and better deal (they screwed up shipment. I had ordered a CE of ME3 for release day delivery. i ended up waiting a week before it actually arrived. they left off address line 2.) ended up with $60 gift certificate when i was originally told the best they could do was $15.

Called in again and talked to Justin for the 4th time I believe, still having my problem being identified as a "unique issue". The story changed this time saying that "we are in contact with the Dev team and that they are giving feedback on the ticket and the exact error code is helpful".

SE_Stephen, please help (with my previous post that has all the details)! And AFK for a week while on vacation.

Quote:

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Originally Posted by Rikester

After seeing the changes done to the game, I decided to reactivate my account. I was on Rabanastre before the merger with Durandal and I may have been logged out in a market ward. Reinstalled, deleted folders, registry cleaner, port forwarding and everything else I found on support posts and recommendations from customer support.

I created another character and can log in with that one on my computer, I cannot log in with the original from a friends computer either. So at this point its obviously a game side issue. I had a ticket created and a dev ticket (or at least a confirmation number for one, I think). It has only been 2 weeks and based on a similar issue others have posted I'm hoping it won't take months to fix, or forced to wait for 2.0 and miss out on a lot of in game content.

After today's call I was given a few extra bits of information, "character corruption" and "ticket is in progress" was mentioned by a CS manager. Posting Lusavari's threads also, maybe get some cross-thread love or at least a fix for both our tickets.

http://forum.square-enix.com/ffxiv/t...5452-6470148-5
http://forum.square-enix.com/ffxiv/t...-character-in.

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Character that were not active within 30 days of the server merge were not moved when all other characters were moved. When you reactivate your account now your character is not actually on the server and SE has to move it for you which will take days if not weeks.

Quote:

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Originally Posted by Onisake

Stephen has said he can't do anything else via the forums. I'm not sure posting this will help at all.

next time you call ask explicitly who can forward to the dev/engineering team. is this stephen? someone in the call center? how can you get in contact with them? escalate if you have to. remind them it's been months/weeks and the issue should have been resolved by now.

there's a 'dance' you have to do when working the Customer Service/Tech Service sometimes. the more specific the question you ask the better off you are. a lot of the time they are instructed to not volunteer information. so you have to explicitly ask for it. I remember working with Amazon one time. and the guy kept saying 'this is the best i can do' and i'd say 'that's not good enough' and i kept getting a better and better deal (they screwed up shipment. I had ordered a CE of ME3 for release day delivery. i ended up waiting a week before it actually arrived. they left off address line 2.) ended up with $60 gift certificate when i was originally told the best they could do was $15.

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That's the problem -- he DID call customer support back after Stephen told him there was nothing more he could do, and customer service sent him right back to the forums, also saying there was nothing they could do. They said someone from this side had to forward a ticket to the dev team. This whole thing is frustrating me, and it's not even my issue.

Quote:

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Originally Posted by Kiote

Character that were not active within 30 days of the server merge were not moved when all other characters were moved. When you reactivate your account now your character is not actually on the server and SE has to move it for you which will take days if not weeks.

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Sorry for the double-post, just wanted to point out this:

Quote:

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Priority for the character transfer will be given to players who resume their automatic recurring service option before the transfer process is completed. However, please note that it will take several days after a player resumes their automatic recurring service option for the completed transfer to take effect.

* Transfer of all characters is scheduled to be completed between mid to late April.

We deeply apologize for the belated announcement and for any inconvenience this may cause.

* Please note that the transfer of all characters have been completed as of Apr. 26, 2012. Customers will now be able to immediately login and play after their automatic recurring service option is reactivated.

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Taken from http://lodestone.finalfantasyxiv.com...3da99866037952

If all characters were transferred by the end of April, he shouldn't be having any problems.

late night bumps>.> sorry i dont really talk onthese threads mainly busy on 14 working on 2nd relic >.>.

Quote:

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Originally Posted by Shadowedge

That's the problem -- he DID call customer support back after Stephen told him there was nothing more he could do, and customer service sent him right back to the forums, also saying there was nothing they could do. They said someone from this side had to forward a ticket to the dev team. This whole thing is frustrating me, and it's not even my issue.

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They are two different departments, they may not even be in the same building or the same state. the call center will have access to very different things than the forum guys.

and like i said earlier, they need certain account information to help look him up on the server. they cannot take that information via the forums.

A lot of people have a misconception about how tech services, tech support, and customer service work. in some cases these are one and the same. other times they are 3 different departments with 3 very different agendas.

NA side, I'm near positive they are all Tier 1 or maybe tier 2 tech support at the most. from what i've heard our two friends here have not talked to anyone past Tier 1, but this is all anecdotal. The ones who actually have the know-how and resources to fix the problem are going to be tier 3. and it's not going to hit Tier 3 unless they call in more or the problem has a higher frequency. not to mention if it IS a server issue it has to go to a tier 3 guy in Japan.

So keep calling. you either need to be willing to wait for the new servers to launch or be willing to call in at least once a day. you likely won't make progress otherwise.

BUMPS! /10

; ; im only one bumping anymore!