Disappointed by lousy service, you could be next. Beware.

Now I Obviously don't post much on the forums however in this case I thought I would mention that all of your character data is stored in the "My Documents\My Games\FFXIV\" folder and if you are able to log into another char on your account and other ppl are able to log into your stuck char on their computer the most likely problem is the character files stored in that folder. Deleting your char and recreating will "resolve" this but only because you are no longer using these particular files any more. Also Uninstalling/Reinstalling FFXIV does NOT remove these files. It's been said many times in this thread already but what it comes down to is that if other ppl can log into your char and you can log into your mules then SE is not responsible for this problem. Just to be clear : Not placing blame at anyone's feet however due to the character files being placed in the my documents folder this is often overlooked when troubleshooting.

I have read this thread and it's pretty clear that if it were a problem with SE nobody would be able to log in that character. I understand you're upset but you're focusing your anger in the wrong direction. If other characters on your account are working and other players are able to log in to that character? Think about it. If the character was corrupt, which is something that has happened to me, nobody would be able to log in. If anyone else can log into that character you could just as easily log in from a different computer and play that character. That leaves only your computer to be to reason for the issue.

Quote:

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Originally Posted by Reyko

Now I Obviously don't post much on the forums however in this case I thought I would mention that all of your character data is stored in the "My Documents\My Games\FFXIV\" folder and if you are able to log into another char on your account and other ppl are able to log into your stuck char on their computer the most likely problem is the character files stored in that folder. Deleting your char and recreating will "resolve" this but only because you are no longer using these particular files any more. Also Uninstalling/Reinstalling FFXIV does NOT remove these files. It's been said many times in this thread already but what it comes down to is that if other ppl can log into your char and you can log into your mules then SE is not responsible for this problem. Just to be clear : Not placing blame at anyone's feet however due to the character files being placed in the my documents folder this is often overlooked when troubleshooting.

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This. I'm sorry but if you can connect to any characters on your account and someone else can log in, you can no longer blame SE because that means it's a client side issue. Remember, when you uninstall you don't always remove every trace of data even with registry flushing, because custom files and save files etc tend to be saved incase you choose to reinstall later.

Speaking with any CS rep they follow a script, so it was a defacto response given. So the issue can't be purely on SE's end unless you nor anyone else can access it. Much like my issue no one could get into my account.

This thread reminds me of...

http://www.youtube.com/watch?v=BepgNl14dVc

Actually it's more like this.

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Originally Posted by ShepardG

So this happens to you after patch 1.23a or b. guess you'll just wait around till the next patch, eh? The thing is it SHOILD NOT be this way. Folks seem to be trying to justify this situation, when in essence, there is no justification for something like this. And I don't mean the bug itself. I mean the companies support capabilities to handle a situation like this.

These official forums are here to bring these topics to light, and having the own community belittle these kinds of problems is horrible.
Paying for a game, you've invested time into, to create a character you value, only to have a strange tech problem keep you from playing is ridiculous. Now... I don't know all the details but I agree with not deleting your character, hell, you should be able to afford 3 more dollars to create a new character, but a paying customer shouldn't HAVE to do this to enjoy a game their paying for.

Bottom line is this is happening, a resolution has not been found, and the lack of capabilities from the NA/eu customer service centers makes this a problem for the entire community.
A player shouldn't be so apathetic to think "oh it's not my problem, so I don't care"
One day it could be your problem, and if that day comes, wouldn't you want the support of the community to raise their voices to the creators of the game to provide a solution?
It's pretty sad when a majority of posts in this very thread seem annoyed with the very threads existence in their games forums.

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Oh no i'm definitely not justifying their piss poor customer service. It's definitely unacceptable but I think remaking a character and deleting the old one would be a really dumb decision.

Quote:

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Originally Posted by AcaciaTyrannia

This thread reminds me of...

http://www.youtube.com/watch?v=BepgNl14dVc

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Seriously, blaming SE constantly even though it's not their issue or else no characters would be able to log in.

Quote:

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Originally Posted by Eekiki

Actually it's more like this.

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/thread
/10

Quote:

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Originally Posted by ShepardG

In this "laptop scenario" the individual never changed his IP or his IP range. It was the same network, as he had been playing on, in his previous laptop. New laptop comes in the mail, he installs XIV, logs in, doesn't use token, and gets the "account verification e-mail".
So if it's not reporting his MAC on login, it's reporting his computers IP? From his router? However his router hasnt dropped the IP from his ISP... So SE is having him verify his account from a new computer on the same local network

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Over here it's standard issue for people to be assigned dynamic IPs, I do know that for whatever goddamn reason my previous ISP was very fond of using a rather large range of IPs, and it'd reassing a different one every time you reconnected, or every 8 hours.
Playing on the same machine, during a rather stormy night, I had to reconnect 5 times. And I got an account verification e-mail.

How come that without even turning off my computer my MAC address changed?

since none of you have anything useful to contribute except for suggestions for things I did two weeks ago, this thread only serves as a warning. I hope some of you get to experience this yourselves in the near future, until then have fun!