Lost stormblood access

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Originally Posted by AlliciaCapulet

It's my fault for living in Canada, according to the guy at SE customer service. So, SE is trully one of the worst company I had to deal with.

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That's actually pretty messed up.
I preordered the day it got put up and I'm locked out due to a bug they said that they fixed, but actually didn't.

Turning out to be an even sloppier mess than early release???

/petty

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Originally Posted by LonginusBolg

http://oi65.tinypic.com/6f5ys0.jpg

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Lol I love how people immediately assume that SE is in the right and we are in the wrong.

I pre-ordered this shit DAY ONE it was available at the store. January 24th 2017.

Their fault. Not mine.

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Originally Posted by Svalitz

Lol I love how people immediately assume that SE is in the right and we are in the wrong.

I pre-ordered this shit DAY ONE it was available at the store. January 24th 2017.

Their fault. Not mine.

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Weird, I got mine on Monday and I also ordered my game on Jan. 24th.

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Originally Posted by LonginusBolg

Weird, I got mine on Monday and I also ordered my game on Jan. 24th.

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Where do you live? Seems like most the complaints I see are from people that live in Canada.

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Originally Posted by Lexia

Ordering stuff outside my countries borders has always been a crapshot in my experience could arrive in a week or could arrive in a month.

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Yeah, when you ship to another country it can takes time. And that's why SE should have planned that and send the copy way earlier. FFXIV is an international game, we play a japanese game, and in my case, on the North America server. And North America includes more than just one country, it's not just limited to the USA...

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Originally Posted by AlliciaCapulet

Yeah, when you ship to another country it can takes time. And that's why SE should have planned that and send the copy way earlier. FFXIV is an international game, we play a japanese game, and in my case, on the North America server. And North America includes more than just one country, it's not just limited to the USA...

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Well technically you paid for a product they sent/sending you the product so no agreement was broken. Unless they made some guarantee that you would get your copy on a certain date then they did not break any agreement, and I'm talking about the SE store or who ever bought the game from not some comment the dev team made.

The problem is they had said on their website that the preorder made after May 30th won't come in time, which means that those made before would be here in time. They never said anything about a delay in Canada. So on my side, I don't agree with you on that. At least, if they had wrote order made in the USA, ok, but that's not the case.

And anyway, since many people is having this issue, they should just give more time on the early access, or temporary code with proof of the purchase. Locking out people on a weekend is stupid, especially the 2nd weekend after the release and when people paid 250$ US for that thing.

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Originally Posted by AlliciaCapulet

The problem is they had said on their website that the preorder made after May 30th won't come in time, which means that those made before would be here in time. They never said anything about a delay in Canada. So on my side, I don't agree with you on that. At least, if they had wrote order made in the USA, ok, but that's not the case.

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They did say a vague format of what you asking for they just didn't put it the way you were expecting it

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On or Near Release Date Delivery. While we try our best to schedule delivery to arrive on the release date, actual delivery date may vary depending on your location and method of shipping.
Orders received after May 30th, 2017 11:59pm PST will arrive after the Release Day.

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It does say orders after may 30th would come after release day but it doesn't say orders made before will arrive before release date. It just simply says they will try to aim for release day delivery but may not happen do to location being shipped to (ex. you live in Canada). I personally think the CE is overpriced junk anyways. At the end of the day SE store is just branded with the SE name but has little to do with SE has the store is run by a 3rd party so it really no different then any other retailer.

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Originally Posted by MifuneMotochika

I've gone through the multiple threads about this, and went through all the instructions for resolving this, but I honestly can't get this figured out.

I purchased the PS4 CE off the SE store and I've unlocked the key from my order which gave me the activation key from the SE store, which then gave me the promotional key, which unlocked preorder bonuses and early access on my PS4 account. And that's as far as it went. I haven't received anything additional, and none of those codes are valid for anything else.

Tried emailing and getting chat help with support, and never got back to about the situation. So is there something I'm missing here?

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Your code should be in the physical CE itself. If you bought the physical version, the code won't be in an email or on the SE Store. It comes together when your package arrives. If it is missing, then contact SE.