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If people havent been complaining about all the basic features missing or about the dull unbalanced world, or crappy main features, then they would think everything is fine and dandy and keep going with the crap.
There are other ways to point something out, than complaining. If you want changes its more productive to point something out, back up your oppinion, maybe do a Poll etc etc. Beeing like "No i dont like this, this sucks" does not help. Constructive Feedback is Golden.
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You should never WANT to take second or third best. SE either needs to step it up or give it up, and as someone who is not only a longtime SE everything fan, but a 6 year FFXI vet, im not letting them get away with low standards, because ive already seen them do SOOOO much better, and one of those times was over 8 years ago.
The first and only mistake was the early launch of FFXIV.