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I don't think the game needs Trees, that is not at all Final Fantasy. However, a proper Cross Class system could be really really cool. They need to look at their skills.
Again, it's easier to make them work in an ARPG than an MMORPG. ARPG are much cheaper and easier to make as a whole.
It's been that way for awhile in the mmo world. We do have less options than some out there but once every "class" gets two jobs we'll have plenty of differences. Take WoW for instance while they had specializations a shadow priest was a shadow priest a holy priest was a holy priest. WoW also had worse class balancing at launch because of it. If I had to pick "Variety" over "Balance" I'd pick balance every time.
Again, I'd like to see more jobs but builds? I could do without. Cross class? I can do without.
Trees sound good on paper, but when in the game:
1) Some people will ask for the best way to do the tree
2) Some people will demand that you be a certain spec or else you won't get invited
3) Some people will look online for the best spec you can do for a specific job.
4) Very few people do the opposite of what the "norm" says and they do what they want regardless
In the end Spec trees are no different then a predetermined setup.
I am all for additional useful cross-over abilities. But you do realize how much time and problems they would run into in balancing the classes based on every ability crossing over. Not to mention PvP. I think the lack of useful cross-over abilities is more for their sanity.