"No valid or active service account is available to play FINAL FANTASY XIV: ARR"

I checked my PS3, and noticed that the game is removed from my download list, in the service list for FFXIV it is marked expired. And my PSN wallet is refunded and most recent purchase is cancelled. Oh well...

Everyone who bought the game on psn europe got a refund just now...CHECK IT

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Originally Posted by Anora

Nope, they still haven't acknowledged this as an actual problem yet. From what I can see the only resolution is to get in contact with CS but that's a whole other can of worms in itself.

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My boyfriend is a 1.0 PC user with the same exact problem :c a lot of people with this error can't even post on the forums, so it's hard for them to notice this issue, and as you said, CD is another whole issue :/

Holy crap I thought I was the only one with the this problem. Ive been dealing with CS since the 27th. And no luck of course. Live chat is pointless waiting at position 322 to get to 1 to have it say no one is available. The few times ive been able to get to phone support they told me they didn't find anything on their end so unless I can get proof of purchase from billing that I bought 1.0 last year im screwed. Oh and how they push for me to buy the damn thing again. And likewise I cant make a thread even though I have a character. This is some serious bullshit. I give this one more week. If I cant get this resolved then.. well back to wow I guess.

Have the same problem here! I try to log into the game and it requires me to enter a registration code, I enter it, and it says that's already used. But my character here is from early access and I bought the PC digital download copy.

I'm about to just call my credit card company and stop payment on this. I've tried to log in everyday since Aug 23rd and I've been able to play 10 minutes. And now I can't even log in anymore.

Also, my version is the PC version and I'm having this issue so... not just a PS3 thing.

...Yay :(

Received an mail from SE:

Dear xxxxxxxx,

Thank you for contacting the Square Enix Support Centre.


We are very sorry for the delay in getting back to you.

Unfortunately the digital version of FFXIV downlodable from PS Store was broken. You should forward SONY a request for a full refund. For further assistance, please contant us via the Live Chat through the SQUARE ENIX support site.

We sincerely apologise for the inconvenience.


Kind regards,

The Square Enix Support Centre team

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Originally Posted by klaud_litah

Its sad that we are the ones trying to share news with you guys....playstation support is more helpful than SE...

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SE has so much to deal with ,, i know isnt an excuse but im happy we got a good settlement ,, free game is something worth what we gone thru .

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Originally Posted by klaud_litah

Everyone who bought the game on psn europe got a refund just now...CHECK IT

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i got the refund .. now im wating for the game ..

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Originally Posted by D-bit

Have the same problem here! I try to log into the game and it requires me to enter a registration code, I enter it, and it says that's already used. But my character here is from early access and I bought the PC digital download copy.

I'm about to just call my credit card company and stop payment on this. I've tried to log in everyday since Aug 23rd and I've been able to play 10 minutes. And now I can't even log in anymore.

Also, my version is the PC version and I'm having this issue so... not just a PS3 thing.

...Yay :(

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send ticket to SE or email for the place u buy the game from ,,,

fix seams to be filtering through now . maybe :)

OUR GAME IS WORKING NOW...check you license and try the game

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Originally Posted by klaud_litah

OUR GAME IS WORKING NOW...check you license and try the game

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the same old clinte??

YUP FINALY THE GAME IS WORKING :D ... awsome

I am still getting "no valid service account" and my download queue has not been updated..
I do have a physical hard copy :(

Yes! Finally got the PSN copy downloaded, gone through the registration, saw my character and one and only Service Account and all seems good. Now doing 2.5GB update!!!

And it's nice to see that in the PSN Transaction List, it also show the promo code. Handy. I don't remember seeing one for the "bad" purchase last week.

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Originally Posted by mizmadie

I am still getting "no valid service account" and my download queue has not been updated..
I do have a physical hard copy :(

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I was getting that msg because I was still using the early access code even after the release date. I Finally decided to enter the 12 digit registration code on the booklet that comes with the hard copy into the redeem codes section of account management on the playstation XMD. It's been working since.

The code I find at findmyorder is the same as the one I already have, and I did not receive any spam mail from digitalrivers.com so, I still keep having the same problem,
I have sent one ticket this morning, hoping they fix my problem