If You're Having DirectX 11 Crash Issues, REPLY TO THIS!

Add me to the list. I used to be able to run FFXIV just fine, but the crashes have become more and more frequent to the point of absurdity. Mostly mine are similar to the below error (not sure the exact letter/numbers I've gotten, but you get the idea).

"An unexpected error has occurred. Exiting FINAL FANTASY XIV.
<current date and time>
ffxiv_dx11.exe+xxxxxx
ffxiv_dx11.exe+xxxxxx
ffxiv_dx11.exe+xxxxxx
ffxiv_dx11.exe+xxxxxx
ffxiv_dx11.exe+xxxxxx
KERNEL32.DLL+xxxxx
ntdll.dll+xxxxx

I've also gotten Windows blue screens. Sometimes it's a kernal error and sometimes it references some Nvidia driver. I even got a page fault just for backing up my settings using the launcher's backup tool.

Before anyone blames my setup, literally nothing else, game or other software crashes on my PC. FFXIV is the only thing I have issues with. I have tried removing and reinstalling Nvidia drivers including different versions. I have run sfc and ccleaner. I reboot every evening. I have uninstalled and reinstalled FFXIV.

Whatever is causing these widespread instabilities should be the top priority. The absolute lowest common denominator level of service is providing a game that doesn't crash. All the wonderful content means little if it's trapped in a package that I can't access or randomly snaps shut the moment I try to enjoy it. This should be utterly humiliating to anyone involved in the production of this game. Even if you're not involved with QA, this makes your whole operation look bush league, and that's truly sad considering this is a Square Enix property. If this were Two Guys in a Garage Productions (apologies if that's actually a thing) I could understand, but I expect a heck of a lot more out of a division of SE.

I was honestly considering buying this game again on PS4 just so I could play it, but doesn't that send the wrong message? Do I have to buy the game a second time at full price on an inferior platform just to enjoy what I'm already paying for? Would buying the game again help out the QA team? Do I need to go full whale in the Mog Station? What more do you guys want from me to do what you're already supposed to be doing? What hoops must be jumped through by me, the lowly consumer, to make something work that should just work? Please let me know.

Same here. Nothing works. I've tried literally every fix people have mentioned. Under clocked GPU. Under clocked CPU. I have replaced hardware. Bios updates, driver updates, fresh install of windows. DX9, 11, Setting max fps, refresh rate. Just not worth it. Hoping the next update in a month might fix it.

well anyway I used to play on PC (thank god I have it on PS4 too) until around Eureka Pagos when at that point the game woud get a fatal direct x error every 30 mins and crash. So Ive just been playin on PS4 ever since. I mentioned it in my FC and someone said just reinstall it... soo I just reinstalled it and now the game dosnt even make it to the title screen before the fatal direct X error happens lol

I've been having these problems for a couple of years but especially badly in the last 2 months or so. I've tried so many different solutions and none of them work;
-I've taken all my ram and gpu overclocks off and updated my BIOS.
-I've re-installed pretty much everything (Game itself, drivers, windows updates etc).
-I've used MSI afterburner to underclock my GPU.
-I've done what the tech support people in these threads suggest (running in windows 7 compatibility, removing full screen enhancements, removing all overlays/ACT etc).
-I've checked my RAM for any issues and made sure all my system temps are on the low end.
Literally none of this works and it's super frustrating because every other game I play works flawlessly with 0 crashes. This is not a system issue, this is an FF14 issue.

This thread has had nearly 17,000 views in 5 months and these threads constantly come up on Reddit so this must be affecting a huge portion of the player-base. I really think Square need to take this seriously and address it in some way. I mean just from my personal sample of the 30 or so people I play with 3 of them have quit the game completely over not being able to raid without crashes. They're not the kind of people who would post on a forum they just move onto the next game so I think forum threads like this underestimate how much of an issue something like this is.

Although I sympathize with the tech support guys who are just doing their job this isn't an issue on our end, it is an issue that Square needs to fix. The very fact that everyone on every thread I've read say that their systems are working fine on other games shows this. It's pretty astounding that an issue that's most likely affecting 10's of thousands of people hasn't even been acknowledged by the developer.

Quote:

---

Originally Posted by Simple_Barghest

Same problem here.
Has been going on for approximately two months now. If I stay within a zone, the game will continue functioning for five to thirty minutes before it crashes. If I attempt to teleport or enter a new zone, it automatically crashes on Loading Screen entry. I have not attempted any other activity simply because I have no idea if it will crash because of Combat or Cutscene, or if it will be just because of the game's execution. The only place I have not had a crash occur has been when I've been in the Crystarium Inn Room (the one accessed via The Pendants - current streak of no crashes is 3.5 hours, before I had to shut computer down for Windows updates). Each time the crash has occurred, some variant of the following has been displayed. On hitting 'Okay,' the game closes - but depending on where I am, sometimes I'll have that error on my screen and still be able to move around and interact with the world I'm loaded into.

"An unexpected error has occurred. Exiting FINAL FANTASY XIV.
<current date and time>
ffxiv_dx11.exe+1297DD7
ffxiv_dx11.exe+12113C09
ffxiv_dx11.exe+45359C
ffxiv_dx11.exe+18D1C2
ffxiv_dx11.exe+12DE419
KERNEL32.DLL+17BD4
ntdll.dll+6CE51"

Sometimes it's swapped out KERNEL32 and ntdll.dll with a few extra ffxiv_dx11 strings, other times the ntdll.dll strings are the entire list of errors.
I have attempted to fix this issue through the following:
++Uninstall & Reinstall the Game
++Uninstall, Delete All Documents Still On Computer, Reinstall
++Adjusted NVIDIA control panel, change game graphical settings to lowest possible at Title Screen
++Updated all drivers
++Disabled full screen optimization
++Defragged computer
++Uninstalled and Reinstalled DirectX11
++Attempted to run game on DX9
++Uninstalled, Reinstalled, and attempted DX9
++Ran as Administrator
++Turned Off Firewall
++Cleaned computer of all other applications, then attempted to run
++Gave up for two weeks, tried again later, hoped that it was a hiccup
++attempted to acquire a crash log to see which files were having the issue - no dice, apparently FFXIV has an internal system that crashes the game on detecting a problem. Verified this with another game as well, so I know I was doing the crash-log process correctly.
++gave up, went into BIOS settings, told the RAM to get the fuck over itself
++gave up again, used a recently factory-reset laptop on a lark. Noticeable difference: This attempt, the game ran fine for 2 hours... Then crashed with a variant of the above message.

I'm this close to seeing if the machine spirits are real and trying to apply ritual ointments and binary prayers to the Omnissiah.

---

UPDATE 1: Approximately three days ago (July 14th) I decided to do a full machine reset. Clean out everything, delete it all, and then reinstall to see what causes the problems.
For about two days, this worked!
... Until today, when I attempted to teleport to Ul'dah at 11:28 AM MST.
Same fucking crash occurred. And now I cannot even log in again, because every time I get past Character Selection and try to load in to Ul'dah? I crash with the same kind of error (although this time, no KERNEL32 or ntdll code strings).

UPDATE 2: So today, between 1:30 and 1:35 PM (MST) I attempted to log in on two low-level alts. One of them was in Old Gridania, the other in Limsa Lominsa Upper Decks. The first one was able to zone transition from Old Gridania, to New Gridania, to Central Shroud without any problems. The second went from Limsa Lominsa Upper Decks to Lower La Noscea with the same capability.
The character that attempted to teleport to Ul'dah? Crashed on log-in attempt and loading screen.
Ul'dah is fucking cursed.

I used to have this issue during ARR, and it was never fixed back then, i tried everything. Then i started playing a few weeks ago again, and i have a completely different computer. its all new. still happening in Shadowbringers update.... This was the reason i stopped playing way back then and while it isnt happening as often, as it used to, im still getting the errors probably 5-6 times a day. infuriating.

I may have found a solution which may help some.
I've had this same issue since Shadowbringers Launch, tried completely reinstalling windows, ffxiv, drivers etc (2nd post of this thread for details).

I have now gone over a month without a crash so quietly confident its working now (though obviously I will crash now I've posted this).

So on my most recent testing I done two things:
1) Plugged PC directly into wall, no longer goes through an extension/surge protector
2) I installed the Intel Extreme Tuning Utility and dropped everything by 1, (ratio multiplier, turbo boost power max)

I still fully believe this to be an issue with FFXIV however this has made FFXIV playable again for me (though I don't know enough about this stuff so no idea if having done this has broken anything else haha).

I've tried the following:

- Disabled Discord overlays
- Uninstalled all XBOX Gamebar and other XBOX apps on my PC
- Toggled the fullscreen optimizations option
- Switched from fullscreen to borderless windowed
- Shut down all other apps aside from FFXIV
- Updated Windows and my NVIDIA drivers
- Reinstalled the game

I took each step individually, and still ended up having the DX11 crash sooner or later. Generally seemed to happen when I was mid-fight in a Duty, but sometimes just walking around town as well.

Switched to DX9 as of tonight and no crashes as yet. Still, lame that we have to downgrade to an inferior DX in order to actually play the game. Meanwhile, my daughter has been playing just fine on her laptop using DX11 for months, so it must be tied to hardware in some fashion.

I can play hole day with no prob. But then one moment Directx problems.
https://ibb.co/cJjh6NG

Tried to reinstall graphic drivers, rollback drivers, even directx reinstall.
Squre Enix stop this stupidity already. For a long time there was and still is error 9000.., it's problem with your servers!!!
Now problems with directx.. And no other game connections are ok, and no problem with Directx.
We pay to play, we are not paying to deal with bugs on your end.

Update: Even switching to DX9 isn't an acceptable solution. No more crashes, but frequent screen freezes and mobs going invisible.

Turns out that in my case, I had to disable the XMP profile of my memory. Not sure why as it was working fine with it activated up until a month or two ago.

Prior to disabling XMP I had tried most everything including a fresh Win 10 install with the latest Nvidia drivers, disabled the integrated GPU, tinkered with all kinds of settings in the UEFI, nothing worked. Sometimes I could go 5-6 hours without crashing, other times it'd crash back-to-back within an hour of logging on.

Been running stable for a week solid now, probably about 50 or so hours of game time, and it hasn't crashed once.

Not sure if it will help anyone else but give it a shot.

Problem is in the game it self, and don't have anything overclocked and same problem

I seem to have solved my version of the problem, and this might help some others as well.

After trying everything else that's been suggested here and on Reddit, I took a look at task manager while FFXIV was running. Lo and behold, it was maxing out my GPU just sitting in town with nothing really going on. For reference, my GPU is a GeForce TITAN X, and shouldn't be maxed out by FFXIV.

I went into the in-game settings and messed with the frame rate limits, while tabbing back out to the task manager. Setting the limit to 60FPS didn't help, but setting it to 30 made the load drop substantially. It now sits between 60-70% of max load, depending on what's going on.

I haven't had a DX11 crash since, but it's only been a day and a half. If it happens again, I'll update this post to reflect that. Hope this helps some others figure out their issues.

Edit: Well, two days in and got another DX11 crash during the Rofocale fight. So not a real fix. It did definitely make the time between crashes longer though.

well I have rtx 2080 super +ryzen 2700x at max settings in sity when crowded I get about 70 proc gpu load

Yep having it too. Game was ( and is generally ) working perfectly but as soon as I initiate the cut scene for the quest "Into the Dar" in Rak'Tika the game crashes with a DX11 error. The rest of the game works perfectly, not sure what to do, tried everything.

This is the exact issue I'm having, everything works fine but trying to trigger the "into the dark" cut scene in the MSQ crashes me with that error.

Has it been fixed? How did you get past it the first time? I've tried everything I can conceive of.

https://images-wixmp-ed30a86b8c4ca88...aNxNcWVY1NBk5w

Was able to play most of today fine. Went to go do the machinest quest Release the Hounds get into the event the moment the lala's spawn "only 3 spawn mind you yet the game sees a lot more on the filed which are not there' and this comes up. Its not my machine thats for sure and after hours of playing today this just starting out of no where with no windows updates going on something is going on in the 14 server backend to kick back.

Addon: Oh and turning off DX11 does not work. Just does the same thing.

Got this one last monday:
https://i.neoseeker.com/mgv/634834/2...80171LYUJ2.png

Looks like a copy+paste of the previous one I already posted:

https://i.neoseeker.com/mgv/634834/2...61627brn5p.png

I've had these errors for over a year now, but a few months ago I disabled fast boot to fix other issues and now it seems like my FFXIV works properly again! Haven't done extensive testing yet, but so far I managed to stay in game for 30 minutes without crashes where as before my longest record was less than a minute.

Guide on how to disable fast boot can be found from the below link:

https://www.asus.com/us/support/FAQ/1031533/

Got Errors, got CTD without even an Error Report. Please fix it already >o<

Yep, I've had these since Shadowbringers released.

Again, and again the same errors:
https://s.staticneo.com/mg/2020/08/d...74267WUUSR.png

this issue just started popping up for me today game was running fine for a year now on this pc and nothing has changed since before the issue on my pc so this issue just randomly decided to happen on its own. This is UNNACCEPTABLE. I usually praise se for a good smooth quality game, but this dx11 crash issue is not okay when i pay monthly to play this game. THIS NEEDS TO BE EXAMINED BY THE DEVS AND FIXED.

https://cdn.discordapp.com/attachmen...04/unknown.png

https://cdn.discordapp.com/attachmen...71790cb0fe.jpg
been happening to me the past few weeks tried everything, updating and rolling back drivers, two complete clean reinstalls of the game, checked my temp, cleaned my fans, double and triple checked all overlays arent on, tried every display and window size and graphical setting imaginable and i STILL get these errors. I've played since 1.0 with relatively little issues until the past two weeks or so now this crash happens *constantly*. I will update if i find anything at all that seems to help it, but seeing how many people are having this issue (even after complete OS reinstalls!) makes me unhopeful and has me wondering if it's something on SE's end.

EDIT: I've tried just about everything in this thread as well.

I had these crashes nearly everyday, sometimes several times a day, for months now and finally seemed to have fixed it (*fingerscrossed*). I'd tried a ton of different things and nothing was working but the last thing I did where it finally stopped crashing was I went into my BIOS. I'd had it set to automatically detect my memory frequency and changed that to put the actual frequency instead of auto. While I was in there I also saw that I had a setting enabled that allowed my CPU to auto overclock and I disabled that (I didn't even realize I had that sort of setting). I did all of that two weeks ago and haven't had a single crash since then. I'm not sure which one fixed the issue but one of them seems to have fixed it as before this the longest I went without a crash was a day. Hopefully that helps someone else!

The issue seems to have gotten even worse over the past week or so for me. Nothing has changed on my PC, but I've gone from maybe 1 DX11 crash per day to at least 2-3. As before, no other games that use DX11 are giving me this problem, just FFXIV.

Dx 11 error fixed by: Downloading Visual C++ Redistributable
(Note: At :cool:My Fix:cool: which is at the bottom of the post, I recommend trying that before reading my rambles.;) Who knows, the issue might be as easy as you've thought!)

I'll begin with my incredible journey (A.k.a: Warrior of 1100002). So, I had this error since running Final Fantasy XIV with Windows 10 and had to deal with 1100002 (Savage) IN PF:

1. "Basic" formatting for Windows 10 (Under Settings>Update & Security>Recovery>Reset this PC).

2. Updating Drivers "WITH" (Search Automatically for Drivers). I did that, which most people knows, by: (⊞ +X>Device Manager>Right click all drivers>Update Drivers).

3. I tried MANUALLY update drivers, I followed this guide: https://www.lifewire.com/how-to-update-drivers-in-windows-2619214

4. Typing "cmd" in search bar, run as adminstrator. In the command prompt window, typed: "sfc /scannow" (Note: without quotation marks.)

5. Typing "cmd" in search bar, run as adminstrator. In the command prompt window, typed: "DISM.exe /Online /Cleanup-image /Restorehealth" (Note: without quotation marks.)

6. Typing "dxdiag" in search bar, run as adminstrator. (Note: For searching any corrupted "CORE" .dll files, which I'm sure is NOT the problem for most people.)

7. After resetting, I tried to change the compatibility mode of "ALL" Square Enix Application Folders (ffxiv, ffxiv_dx11, ffxivboot, ffxivconfig, ffxiv launcher, ffxivupdater) to Windows 8.

8. Also, I went to (My Documents>FINAL FANTASY XIV>A Realm Reborn>FFXIV) and changing "Screen Mode" to value of 2. (Note: It changes the startup screen mode as "Borderless Windows". Which I have found that fatal dx errors crash less often in that screen mode.)

9. Tried underclocking with MSI Afterburner, which caused the game to be Microsoft PowerPoint..:rolleyes:

And then, guess what? It crashed again! Woohoo!

I finally decided to do a full wipe for my PC. (Note: Please be extremely careful when attempting the steps below as u cannot retrieve any files in any "conventional" way. If done incorrectly, worse case scenario is you can't use your PC and sending to an expert. :rolleyes:)

1. I installed a program that wipes ALMOST every piece of software in my PC (DBAN). By following this guide: https://home.bt.com/tech-gadgets/computing/windows-10/how-to-wipe-your-pc-with-windows-10-11364002707321

2. Reinstalled Windows 10 with a OS boot drive. Did the nessesary updates etc. By following this youtube video guide: https://www.youtube.com/watch?v=RYYoCXh2gtw

:cool:My Fix:cool:

3. Installed Visual C++ Redistributable. (Note: Yes, I know. This fix has been mentioned for so long. But I was confused about which version to download or its legitimacy.)

Link: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

I had this issue once several months ago and a clean install fixed it.

My wife has been having the same issue for the past 2 days and cannot log in. She has been playing quite a bit this weekend with no issue, only for the constant crashes to happen in the evenings. At first it was a specific spot in Gridania or capitol cities...now it's even dungeons, and just about everywhere in the game.

I don't mean to be that guy, but we're happily paying two subs and frequent the optional items in the mogstation. We'd like to be able to play the game.

I solved my previous error by rolling back with a system restore, now I'm having a crash to desktop (which this forum is full of it looks like) so im starting to think this is an issue on SE's end

I just started getting this today as well. I was really looking forward to the patch.

I've just started playing on patch day (5.3) and I've been getting the same DirectX Error 11000002 crash all day. And I'm playing it on a gaming laptop too.

Yep, I'm having this too
just started this afternoon. I play several hours a day most days.

use steam version.. uninstall, reinstall, patch of ages.. everything seems fine now.

Just finished downloading the update and logging in for a test run, I had several graphical anomalies like clusters of black boxes in the character selection screen, then circles of colored light and screen fading when I was walking around. It would usually crash and give the Directx error within minutes, with the crash occurring sooner and sooner with each subsequent login attempt. I tried changing settings, turning Directx11 on and off (since DX9 isn't supported anymore), I was told to start in windowed mode but I always play in windowed mode so it isn't that... the patch definitely did something screwy, because I've never had this error before. I'd hate to have to drop the game (more irritating since I just bought some in-game items the same afternoon) but if I can't even log in, then... cest la vie.

Having issues since updating here. Some without pop-ups, some with DX11 errors. Restarting my PC and updating my drivers have not helped. I think it might be tied to populations because it didn't seem to be a problem earlier when I was alone in a zone.

EDIT: I am going to try reinstalling, so I will be reporting back here to see if it helps for anyone else having issues.

I had a problem with my launcher once i patched for 5.3, then as nobody was responding to my ticket, I reinstalled the game and now I SUDDENLY have direct x11 problems. https://i.imgur.com/HTOG8U4.png
I've never had a problem with direct x 11 in the years I've played on this pc. No idea why its just suddenly broken, but I've spent literally 11 hours trying to get the game to work and it won't. I can't even install direct x 9.

{EDIT}
I got mine fixed by installing this:
https://www.microsoft.com/en-gb/down...ion.aspx?id=35

I never had any issues before but ever sicne the 5.3 patch today I am constantly crashing and now I am unable to load into the game at all. I have tried redownlaoding the game, clean installing graphic drivers, moving the game to another drive, redownloading the c++ distributables, I tried the install in the message above and that didnt work either. I dont know what else to do :(

Was was able to play just fine in/around Rhalgar's reach and then teleport to Gold Saucer. The minute I load into Crystarium, I crashed and haven't been able to log back in.

Already tried DX9/DX11.
Different resolutions under the sun.
Fullscreen/borderless
Made sure MS game mode was still disabled
Restore Sunday's backup of the game folder. Reloaded that, and re-patched a 2nd time. No luck. (Was playing just fine on Sunday btw)

My PC's fairly powerful. No reason why my RTX 2080TI FE is crashing when running this game. Every other game in my library works just fine today. FFXIV is the only one crashing since the patch.

Quote:

---

An unexpected error has occurred. Exitting Final Fantasy XIV. 2020-07-1_14:39

ffxiv_dx11.exe+1296198
ffxiv_dx11.exe+129878E
ffxiv_dx11.exe+129B255
ffxiv_dx11.exe+45D0AC
ffxiv_dx11.exe+191B32
ffxiv_dx11.exe+1364659
KERNEL32.DLL+17BD4
ntdll.dll+6CE51

---

Yesterday I was playing just fine around Eulmore, but I teletransported back to Ul'dah and the game crashed. Since then I have not been able to log in, it always crash in the loading screen.

I have fully updated Windows 10 and up to date graphic drivers (Nvidia 1070).

I don't think I had this kind of crashes since Shadowbringer's launch.

It seems the game crashes not only once, but 4 times (lol), since it shows 4 error messages.

https://i.imgur.com/H2H0nIT.png

Quote:

---

Originally Posted by Majaraja

Yesterday I was playing just fine around Eulmore, but I teletransported back to Ul'dah and the game crashed. Since then I have not been able to log in, it always crash in the loading screen.

I have fully updated Windows 10 and up to date graphic drivers (Nvidia 1070).

I don't think I had this kind of crashes since Shadowbringer's launch.

It seems the game crashes not only once, but 4 times (lol), since it shows 4 error messages.

https://i.imgur.com/H2H0nIT.png

---

Exact same issue here, i have played this game for over 10k hours, and never had this issue.
Earlier today i had some of these Crashes in kholusia and had problem getting in but repeatedly doing so worked after 19 attempts.

Then got locked in Gold saucer the same way. Managed to get out of it doing repeatedly logging in and crashing and move to Goblet and was fine for the whole day. Then last night i Teleported to the Crystarium and been unable to get on ever since with the identical errors as you have ever since. several error windows, with the identical error messages.

And for square, stop treating us like children and just quoting the same stuff, we have attempted most of your suggestions already and so have i. Done every single suggestion and attempt that has been done here and in other threads.

Thought i wait until early this morning to try when there is less people online, but just tried 10 times to log in and same error messages and crash.


EDIT:
This is the only game that does these crashes. All other games works just fine.

Also logging in to a character not in these areas works just fine. But Crystarium have completely locked down my main character.

A few weeks ago, I had solved my problem with the DX11 crashes by myself. But since the patch 5.3 yesterday, the DX11 crashes came back to me :(

Honestly, when will SE solve the DX11 issues with the game? So many players are affected of the DX11 issues and SE is still not going forward with fixing it.