Important Information Regarding North American Data Center Relocation

If you command prompt and ping the lobby @ neolobby02.ffxiv.com you get the ip: 204.2.229.9. then lookup that IP

https://whoisip.ovh/204.2.229.9

google maps

https://www.google.com/maps/search/-...8981022,13.46z

A post about NTT launching the Denver Data centers

http://www.us.ntt.com/en/about-us/pr...l-network.html

Quote:

---

Originally Posted by Cadeon

If you command prompt and ping the lobby @ neolobby02.ffxiv.com you get the ip: 204.2.229.9. then lookup that IP

https://whoisip.ovh/204.2.225.9

google maps

https://www.google.com/maps/search/-...8981022,13.46z

---

Every NTT America IP address gives you the Colorado address there, regardless of where it's physically located. That's not where the server actually is. Same is probably true if you whois your own IP.

would make sense if their in CALI since they said "eu players will probably be effected the most".. poor EU..

Quote:

---

Originally Posted by Raikki

Every NTT America IP address gives you the Colorado address there, regardless of where it's physically located. That's not where the server actually is. Same is probably true if you whois your own IP.

---

really?

Here is a couple more NTT addresses and they list places other than Denver

https://whoisip.ovh/204.2.225.9 - Chicago

https://whoisip.ovh/204.3.0.1 - Sterling, Virginia ( few mins. outside of Washington DC )

https://whoisip.ovh/204.2.145.254 - Seattle, WA

https://whoisip.ovh/204.2.195.254 - San Jose, CA

A simple tracert will show you that the center is indeed in sacramento, CA. It passes through "scrmca" addresses that are very definitely in Sacramento to get to the data center.

Yep the best way to do this is open cmd and type tracert 204.2.229.10 and see what comes up. As somebody else said there's one hop that has scrmca02 in the name which means sacramento, ca

Quote:

---

Originally Posted by Naoki_Yoshida

Greetings FINAL FANTASY XIV players. As many of you already know, we made a special announcement during the Q&A session held at PAX East regarding the relocation of our North American data center.I understand that this news came as quite a surprise for many, and so I would like to take this opportunity to explain some of the reasons behind this decision, as well as how it will affect users.

Current Facilities

During development for A Realm Reborn, we strongly felt that the establishment of a North American data center was necessary to achieve the type of game experience we wished to provide. Though faced with a tight development and preparation schedule, we were able to realize our goal in time for ARR’s launch.

However, the endeavor hasn’t been without its challenges. The FINAL FANTASY XIV NA data center was Square Enix’s first attempt at establishing game servers outside of Japan, and as such, we have spent much time quietly tackling related problems since the center’s inception four years ago.

Some of these problems have included voltage overload and a lack of physical space for additional servers, ultimately leading to an inability to efficiently optimize servers or expand the scale of data center itself.

As a result, players have been repeatedly inconvenienced with server crashes and protracted server maintenance periods.

*”Ping” is the amount of time it takes data to make a round-trip journey from your PC/PS4 to the game servers and back.

---

Please explain why west cost and not central US? Why start things by making a bad decision? Because the location is not centralized, you are increasing ping for more people, then decreasing.

Also is this really an improvement:
https://i.gyazo.com/6ece960fd12ac7f3...e9f9ca5274.png
vs:
https://i.gyazo.com/a3794c8e808eb2f8...e207f01a72.png

(anyone know why I got all those time outs for the new server?)

^ because apparently all of North America revolves around the West Coast... ./s

You get time outs because those hops are set up to reject tracert. Cant have you knowing the internal setup of a datacenter.

Also, I think its funny you are complaining about a ping increase to what has been normal for me, for the last 4 years. And I think you said you were in Europe and I'm in the US lol.

Quote:

---

Originally Posted by KhujaZ

and probably most part of the players around south america doesn't matter at all too. *sad*

---

i would guess that a cali backbone connection would lower South American ping.

Quote:

---

Originally Posted by Valkyrie_Lenneth

You get time outs because those hops are set up to reject tracert. Cant have you knowing the internal setup of a datacenter.

Also, I think its funny you are complaining about a ping increase to what hasbeen normal for me, for the last 4 years. And I think you said you were in Europe and I'm in the US lol.

---

So this is normal for you?

Quote:

---

Originally Posted by Ama_Hamada

Uh no, missing out of a chain when I killed something 2 second to go is not me. Having bio not transfer because I hit bane too fast is not me. Having lustrate go on CD/ aether use but not heal anything is not me. Having deathflare start the animation but not go off is not me. Spinting before a melee LB is used, then get hit by it while behind a wall + 5 miles away from it, is not me.

That post was to show I get "unplayable" lag @50 ms or so (that test thingy to the game itself while playing it) When countless things "fail" because of latency issues I define as unplayable.

---

Trying to optimize play highest as possible is not possible with how much the game lags, and I am a bit confused why it exists. So far my idea is that trying to make it playable under 200 ms means give it artificial lag by processing things slowly that does not help. Maybe all we needed was the upgraded servers, I hope that is all it was anyway. We will find out tomorrow I suppose.

Quote:

---

Originally Posted by worldofneil

It really does depend on your ISP and what routing they use and even possibly the time of day. Best thing you can do is open a command prompt and then type:

ping 199.91.189.23

That's Sargatanas, but it's in the Montreal data centre so that's all that really matter. It'll do 4 pings and show you the average. Personally I'm getting 89ms, friends of mine on different ISPs gets ~95ms (not really much in it). West coast (if it even goes there) no way to really check as we don't know for sure where it is/what networks it'll be connected to so we'll just to have wait.

---

https://i.gyazo.com/1bfd479c723fe5a0...e3572a6196.png
https://i.gyazo.com/0d5d850a4ea924dc...1cad6671a3.png
vs

Quote:

---

Originally Posted by Raikki

You're missing the part where 204.2.229.234 is already pingable on that route:

Code:

---

ae-1.r00.scrmca02.us.bb.gin.ntt.net (129.250.7.31)
xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net (129.250.195.46)
204.2.229.234 (204.2.229.234)

---

Same netblock:

Code:

---

network:IP-Network-Block:204.2.229.0 - 204.2.229.255

---

---

https://i.gyazo.com/6dd87d63a20efc58...572b9f16e1.png
https://i.gyazo.com/93294582bd1559d8...f5ad3db451.png
what does TTL mean/ do?
Unless they upgraded the servers in the sense I am hoping in, I do not think this is very good...
Also I think I prefer routing though level 3 then comcast....

TTL stands for "Time To Live". The only time to be concerned is if it is very low. What it basically does is say how many hops your ping can go before your ping dies. Each time it hits a router, it decrements by 1. When it reaches 0, the ping dies and you get the "unreachable" message on traceroute or ping.

As a side note, its going to be a lot different playing, my ping times went from an average of 240 ms down to 70 ms..... Maybe now I can dodge some of those big aoe's :cool:

I live in Buffalo, and my pings to the new data center are so bad that I'd be better off playing on the Japanese servers.
My pings to the Europe data center are still much worse, but my pings to the NA center have nearly tripled with this. x_x
It's actually to the point that, despite being in the NA, I'm on the border of "playable ping" based on the developers' statements.

Quote:

---

Originally Posted by Saralene

I live in Buffalo, and my pings to the new data center are so bad that I'd be better off playing on the Japanese servers.
My pings to the Europe data center are still much worse, but my pings to the NA center have nearly tripled with this. x_x
It's actually to the point that, despite being in the NA, I'm on the border of "playable ping" based on the developers' statements.

---

This is an issue with your internet. Even if you live on the very edge of the east coast if you have reasonable internet your ping won't be much higher than what west coasters have been getting this entire time (100ish).

Quote:

---

Originally Posted by Oxmodial

This is an issue with your internet. Even if you live on the very edge of the east coast if you have reasonable internet your ping won't be much higher than what west coasters have been getting this entire time (100ish).

---

This to be honest, you can try a route optimizer such as wtfast but if you are having better ping for a jp server then something has to be wrong. I've had no noticeable change moving from SC to CA when servers were in eastern Canada

Quote:

---

Originally Posted by Saralene

I live in Buffalo, and my pings to the new data center are so bad that I'd be better off playing on the Japanese servers.
My pings to the Europe data center are still much worse, but my pings to the NA center have nearly tripled with this. x_x
It's actually to the point that, despite being in the NA, I'm on the border of "playable ping" based on the developers' statements.

---

That's an issue on your end or your service provider. There's absolutely no reason why your ping would be better on the JP servers if you're in Buffalo.

https://ci.memecdn.com/9421424_t.jpg

Has there seriously been no update from SE regarding the maintenance in the last two days?

What do you want them to say? The window isn't over yet. The only thing I would expect to hear before the end of the maintenance is that they are extending it.

Quote:

---

Originally Posted by BigTough

Has there seriously been no update from SE regarding the maintenance in the last two days?

---

As they say, no news is good news. It just means things are proceeding on schedule.

Quote:

---

Originally Posted by BigTough

Has there seriously been no update from SE regarding the maintenance in the last two days?

---

I would take it as "BAU." about 4 hours ago the lobby wasn't pingable. It now is.

The servers responding most likely means they are in the final phase of testing before going live. probably near the 48hr mark or shortly after depending on how the tests work out

Quote:

---

Originally Posted by Uzephi

I would take it as "BAU." about 4 hours ago the lobby wasn't pingable. It now is.

The servers responding most likely means they are in the final phase of testing before going live. probably near the 48hr mark or shortly after depending on how the tests work out

---

I'm in Los Angeles and I'm getting 23ms. Ran another tracert, and it still shows Sacramento as the furthest point at 23ms.

So much for putting it closer to the middle of the country, Sacramento it is. my ping on the east coast quadrupled to 120 ms so that's lovely, and I feel bad for anyone in europe playing on Aether now

Im glad i didnt bought sb or extended my subscription , its literally unplayable for anyone on south america and you gave us no option to transfer or whatever , people from eu might be incredibly happy aswell.
Ps:im a new player and i actually look at server pings and stuff , and the only reason i started playng ff is because by what i read devs seemed to care about the comunity but on my first month of play i have to face that i coudnt be more disapointed , you guys could at least give a free transfer for people from other nationalities

I really don't understand how the South Americans get a worse ping. (Aside from its Eastern side perhaps). Because now it's further south from its origination and further west. Should be some better pings going on.

Ah well not that it matters to me. My pings got extremely better. From 200+ now down to 50-100.

Quote:

---

Originally Posted by TitaniaZero

I really don't understand how the South Americans get a worse ping. (Aside from its Eastern side perhaps). Because now it's further south from its origination and further west. Should be some better pings going on.

Ah well not that it matters to me. My pings got extremely better. From 200+ now down to 50-100.

---

It's not really to do with geographical distance but more to do with the quality & number of physical Internet connections between the two points. First example, from the UK to the US East Coast is a single high-speed connection (3,500 miles, very fast, low latency [ping]) yet New York to Los Angeles (2,500 miles) has maybe 6 jumps & is much slower with a high latency. The intra-US networking appears, to me, to be terrible cross country.

Quote:

---

Originally Posted by Hey123

Im glad i didnt bought sb or extended my subscription , its literally unplayable for anyone on south america and you gave us no option to transfer or whatever , people from eu might be incredibly happy aswell.
Ps:im a new player and i actually look at server pings and stuff , and the only reason i started playng ff is because by what i read devs seemed to care about the comunity but on my first month of play i have to face that i coudnt be more disapointed , you guys could at least give a free transfer for people from other nationalities

---

Seems it's the end for me too, and glad I didn't pre-order SB yet because now I'm really considering quitting for real. My ping is over 350ms now from Viña del Mar, Chile. Wasn't THAT bad on the old servers, now it's unplayable.

This has got to be the worst place they could have moved the DC to.

This is the largest garbage ever. i'm playing since ffxiv on NA server all my friends are here, my static etc. I can't raid with a ping from 180 to 230 ... im so annoyed. I could punch through my damn screen.

Quote:

---

Originally Posted by Eldrin

This is the largest garbage ever. i'm playing since ffxiv on NA server all my friends are here, my static etc. I can't raid with a ping from 180 to 230 ... im so annoyed. I could punch through my damn screen.

---

http://legionofleia.com/wp-content/u...ter-screen.jpg

Well then you would have to buy a new one

totally worth it

Quote:

---

Originally Posted by TitaniaZero

I really don't understand how the South Americans get a worse ping. (Aside from its Eastern side perhaps). Because now it's further south from its origination and further west. Should be some better pings going on.

Ah well not that it matters to me. My pings got extremely better. From 200+ now down to 50-100.

---

Routing. According to reports some of the routing is going to Europe, before coming to the US.

My friend from Brazil mentioned that on her tracert, it's going from BR > Mexico > Miami > Virginia > Seattle > California

That's pretty bad considering it could just simply go from Mexico to Texas, to California.

Quote:

---

Originally Posted by Azurelos

Routing. According to reports some of the routing is going to Europe, before coming to the US.

My friend from Brazil mentioned that on her tracert, it's going from BR > Mexico > Miami > Virginia > Seattle > California

That's pretty bad considering it could just simply go from Mexico to Texas, to California.

---

Its because the biggest and most used cable that connect Brazil to USA and EU goes out from the Northeast through the atlantic to Miami and NY, so most SA traffic pass through this cable and from those states goes elsewhere. They completely ignored South America. Most of the people im talking about this had an increase of at least 80% on their ping. Mine went from 100 to 220 =.= and my city is the one that have the cabble i talked about. As you can see here: http://www.submarinecablemap.com

Do we at least get a transfer for free? Or would i have to throw even more money down their bottomless maw?

I'm in Puerto Rico, part of the US. My ping has more than doubled. :(

Its funny how no one bother to comunicate with us ...

What I would like from SE is to allow EU base player to move out of NA servers for free and with no Gil restrictions before expansion.

We cannot ask them to move somewhere else no matter how hard we try. The move is done.

I hope they reading this

At least now I don't have to think about whether I want to play summoner or not.

yep, the best i got for short moments was around 215. usually now going around 260.
will SE give us some feedback about improvement or thats it? i bought stormblood way back, and now i wont play it if my ping stays like this. i want a refund.

Under my humble opinion the main issue here are EU players on NA server.

I think if SE said something like free transfer + no restriction on Gil for the next 7 days. A lot of people would of been happier and that not only includes myself.

I just hope they say something reasonable for us.