Is the Duty Finder working as it should?

Just ended up canceling my subscription until I see this is fixed. I shouldn't be sitting around for the 2 hours I can actually play before work not able to get into a queue. No point in paying if I can't play.

FiX Rouletts SE!! specially Main Scenario and Leveling . My MCH and NIN are Angry!!! -_-u

As I type this, I've been queued for Expert Roulette for 52 mins as BLM despite the average wait only being 8 mins. Now, I'm used to long queues whenever I play a DPS class, but this is abnormally long and infuriating. It's definitely broken.

Random thing I noticed, and I'm not sure if anybody mentioned it in this topic, but I've noticed on almost all of my queues since this started, it says no roles are currently in the queue. Like, if I'm BLM, it says 0/2 for DPS. It's.. not supposed to do that.

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Originally Posted by Emerald_Wyvern

As I type this, I've been queued for Expert Roulette for 52 mins as BLM despite the average wait only being 8 mins. Now, I'm used to long queues whenever I play a DPS class, but this is abnormally long and infuriating. It's definitely broken.

Random thing I noticed, and I'm not sure if anybody mentioned it in this topic, but I've noticed on almost all of my queues since this started, it says no roles are currently in the queue. Like, if I'm BLM, it says 0/2 for DPS. It's.. not supposed to do that.

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Yep this is cause it says reserving instance, the issue isnt that there arent people queueing, its a matter of space on their instance servers, SE should add more servers for this, but i think instead they are just waiting for things to settle down, sad really, as a healer i usually wait a max of 5-10 mins, last night it was 30-45 mins.

https://pbs.twimg.com/media/CUibuJmWcAAybQV.jpg:orig

I've been waiting in this queue for 155 minutes, before giving up. And it's not the first time.

It was the basic Daily Roulette: Leveling. Something that took me 30 minutes the most before the "fix", even if I was playing at 6:00 AM. Now I'm waiting for 155 minutes during US primetime. In the most popular roulette for the low level characters.

Please, @Zhexos, let the dev team look into the issue. I've heard that some players don't have any problems but I'm getting stuck in DF on regular basis. And it's unplayable, especially when I want to run my dailies after work and chill out. Since the last patch I basically can't.

I notice you're level 17. I got in in about 15 minutes last night as a 58 MCH - and I loaded into The Aery, which is an at-level dungeon.

Could it be that most of the folks are running higher level roulettes and duties and that's why it took so long to get a lower level tank and healer? I know SE adjusted the algorithm last year to get people in a dungeon that was close to their level whenever possible. Maybe the "adjustment" they made with 3.1 further tweaked that?

It makes no sense that the times are reasonable for some people and utterly terrible for others.

I have the same issue with my summoner, which is level 50. The problem exists with the Leveling Roulette.

And before the patch I clearly remember getting into the dungeons in 15 minutes, even if I only had onedungeon accessible. I'm playing the game for half a year and I really like testing all the classes. I've been leveling all of them mostly through the dungeons, and as I said - there are tons of people using those roulettes. I - myself - know tons of people, who like me are creating new characters/testing new classes, instead of running endgame content.

It might not make sense, but for some people the issue clearly exists. And I would be glad if the implication that there is no problem in here has ended. Because for some people the game got barely playable.

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Originally Posted by Catwho

I notice you're level 17. I got in in about 15 minutes last night as a 58 MCH - and I loaded into The Aery, which is an at-level dungeon.

Could it be that most of the folks are running higher level roulettes and duties and that's why it took so long to get a lower level tank and healer? I know SE adjusted the algorithm last year to get people in a dungeon that was close to their level whenever possible. Maybe the "adjustment" they made with 3.1 further tweaked that?

It makes no sense that the times are reasonable for some people and utterly terrible for others.

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Agreed, tried with a high level toon (50+) and the queues work as "usual" u would say, but then i use a lowbie alt and the queue times get pretty long.

I asked around the people i met in low level dungeons and specially the dps are the ones which suffer the most long queues.

Healer and tanks times varies.

Thats what i have found so far, hope this gets fixed soon:mad::mad::mad:

Guildhest roulette solo had instant queues last night on DPS. Guildhests do tend to have shorter queues in general, but instant? That was a shock.

Double DPS got into Ex roulette in about 5 minutes. We had the 0/0/00 bug.

I really wonder if this is a prime time / time zone related issue. I do not seem to be affected with anything but the 0/0/00 display bug in my EST prime time 7PM-11PM (4PM-8PM PST.)

What times are people who are experiencing this issue actually queuing?

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Originally Posted by Catwho

What times are people who are experiencing this issue actually queuing?

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Prime time US for me. However, DF queue fix was in the patchnotes for lastnight/this morning's hotfix. So with any luck... that will be that.

You're right!

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Adjustments have been made to the Duty Finder algorithm to address increased queue times resulting from adjustments made in 3.1.
Patch 3.1 introduced a change to the matching algorithm for Duty Roulette wherein it would “prioritize matching the party to instances for which the party meets the number of members required”, resulting in the roulette role numbers to appear as “0”.
Although the window may have displayed incorrectly, the internal matching process was still functioning correctly, so we have temporarily removed the role matching window. We are looking into modifying the specifications in the future.

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So those who had the horribly long queues, go ahead and let us know if you're experiencing them now.

So basically they added another layer to the matching and it collapsed under added conditions. Nice they haven't seen this issue anywhere else in the game before, not at all.

So someone justify to me why this couldn't have been discussed, before the patch or during the patch or after the patch. What happen to a company who is trying to listen to the players and learn from past mistakes. I am not saying the change was bad (even if it was). Over the last twelve months we have seen many signs of the game being run 1.0ish. I am not saying they can promise the moon. But maybe they need some really community managers and not just moderators.

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Originally Posted by Catwho

You're right!



So those who had the horribly long queues, go ahead and let us know if you're experiencing them now.

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Well, i think that algorithm is still messed up.
-Started playing my Lancer lvl 26 at around 4pm PST - Daily Roulette: Leveling > 40 mins queue
Asked the other dps who got in the group and he/she waited 30 mins. (Was above lvl 50)

-After that tried the Daily Roulette: Guildhests around 5pm PST > 6 mins queue

Thats what i have got so far, havent tried with a high level toon myself.
Still the queue times feel too long, at least for the dungeon lvling.

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Originally Posted by Alister

So in the patch notes it says 2.0] The matching algorithm for Duty Roulette has been adjusted to reduce wait times. I am a healer trying to do the Expert Roulette my Average wait time says 5m but my Time Expired is of right now is 25m. Last night I got to 40m and left. Before the update I got in as healer within 5m or less and as a DPS around 15m. I have yet to try DPS.

Anyone else having problems with the duty finder Roulette.

P.S. I can get in under 5m if I'm not in the Duty Roulette.

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This is a bug, if you open duty status and it says 0 of all roles then withdraw and reque.... it will pop under 5. Otherwise you will be qued forever.

I noticed this on my healer after 3.1 landed. Never more than a 10 minute wait. Then suddenly ques no popping for 30+ minutes. Withdraw reque... boom in under 5 min.

Kind of lame that this is happening. feel bad for dps players.

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Originally Posted by Riki_Namu

This is a bug, if you open duty status and it says 0 of all roles then withdraw and reque.... it will pop under 5. Otherwise you will be queued forever.

I noticed this on my healer after 3.1 landed. Never more than a 10 minute wait. Then suddenly ques no popping for 30+ minutes. Withdraw reque... boom in under 5 min.

Kind of lame that this is happening. feel bad for dps players.

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There's no role display as of yesterday's hotfix.
You only see your Selected Class & Current Class

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■The following adjustments have been made:

Adjustments have been made to the Duty Finder algorithm to address increased queue times resulting from adjustments made in 3.1.

Although the window may have displayed incorrectly, the internal matching process was still functioning correctly, so we have temporarily removed the role matching window. We are looking into modifying the specifications in the future.

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Originally Posted by Catwho

So those who had the horribly long queues, go ahead and let us know if you're experiencing them now.

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As one of those people, who had huge problems with Leveling Roulette - it seems like it's way better for me. Got into leveling roulette twice in ~30 minutes, where after the previous patch it was usually an hour or not at all (150 minutes and still going).

In some way I am trully grateful to SE for fixing it, in another I wish there was a better communication and better insight. The CM stated before that there is no actual problem with the Duty Finder, when there actually was one and people were sending proofs of that. More than that - a lot of us was called retarded because "SE said there is no bug". A lot of people didn't believe me in here, a lot of people didn't believe me on Reddit.

I know I just shouldn't care about it but it just leaves me in slight disgust.

That's the problem when a bug is only hitting some people and not others. Errors that aren't reproducible are the toughest to diagnose. That's why I kept probing, trying to see if there was a common thread between those who were experiencing it, and a different common thread for those who were not.

I'm glad it's gotten better for you.

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Originally Posted by shoujoaixiv

As one of those people, who had huge problems with Leveling Roulette - it seems like it's way better for me. Got into leveling roulette twice in ~30 minutes, where after the previous patch it was usually an hour or not at all (150 minutes and still going).

In some way I am trully grateful to SE for fixing it, in another I wish there was a better communication and better insight. The CM stated before that there is no actual problem with the Duty Finder, when there actually was one and people were sending proofs of that. More than that - a lot of us was called retarded because "SE said there is no bug". A lot of people didn't believe me in here, a lot of people didn't believe me on Reddit.

I know I just shouldn't care about it but it just leaves me in slight disgust.

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My female Elezen disagrees with you ;)
http://img2.finalfantasyxiv.com/acci...9445835815.png

Oh and i got double Ifrit Trial while waiting almost an hour for each, go figure.

So is the only reliable way to get in to do the leveling duty roulette to que, wait, and withdraw and reque? I'm trying to level a rogue and it's nerve-wracking

Yes I'm still having issues too..
also having issues when one person withdraws, I lose everyone and have to wait the full time again..

Duty Finder is absolutely broken for me after the last patch.
Queued for Frontline Roulette, went afk for 4 hours, came back, still in queue.
Tested with friend who queued after me. Both healers, both 60, same settings on DF, they got the queue to pop after 5 minutes. They came back, queued again, pop in 3 minutes. I waited an hour then withdrew. Frontline Roulette has never popped for me since 3.1 patch. Before 3.1 I could get it to pop within 10 minutes by queuing, waiting 3 minutes, withdraw, requeue. Tried that many times now, does not work for me anymore.

Expert Roulette, healer, waited 45 minutes for pop. Friend, who is also a healer, waited 5 minutes, they queued after me.

Expert Roulette, full party, queued, 2 minutes later it popped. (everyone in my FC is having the same issue)

Friend queued for leveling roulette as a 40 SMN: 60+ minute wait.
I queued for leveling roulette as a 50 WHM: Instant queue.

So far from what we know is that:
- The extended queue is happening to all class roles
- The extended queue is happening across all roulettes
- The extended queue DOES NOT APPLY if you enter a dungeon directly
- The extended queue is only affecting some players, and not affecting others, with no apparent commonalities or differences between them

I checked, and my languages are set to English and German parties only (no JP or FR), and Join Party in Progress.

I get instant queue as tank prior / post patch...
I guess one thing never change.

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Originally Posted by Catwho

Friend queued for leveling roulette as a 40 SMN: 60+ minute wait.
I queued for leveling roulette as a 50 WHM: Instant queue.

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I see nothing wrong there
tell your friend to queue as SCH

Greetings,

Thank you for the continued feedback regarding the matching speed of the Duty Roulette since Patch 3.1.

I wanted to share an update regarding the issue wherein the queue time for Duty Roulette: Expert tends to be very long during peak hours. This led us to investigate the type of content players are queueing for and the roles they’ve selected when queueing.

Our investigation has shown the reason that the queue times have increased during peak hours is because of two measures that were implemented in Patch 3.1.

Since a large variety of content that utilizes the instance servers was implemented in Patch 3.1, the server load placed on the server when characters are transferred to an instance has spiked. Therefore, to prevent cases where the instance or World areas could crash, we have placed a limit on the number of character transfers that take place per minute. However, as time has passed since the release of Patch 3.1 and we have confirmed that the servers remain quite stable, we will remove this restriction today. It will not require a hotfix or maintenance to remove this restriction.

We will continue to monitor the server load over the weekend, and if no problems arise, we will not reinstate these restrictions.

Another measure that was implemented in Patch 3.1 would prioritize the queue for players who are queueing for new content specifically over queueing via the Duty Roulette.

We have taken a look at the data and confirmed that more players are queueing for Duty Roulette: Expert over simply selecting Saint Mocianne's Arboretum and Pharos Sirius (Hard) so we will adjust the algorithm during the hotfix planned for Tuesday of next week. After the adjustment, whether the player queues for specific content or the Duty Roulette, they will be handled equally.

Once these changes take place, the issue wherein queue time are longer during peak hours should be addressed. With that said, we will continue to monitor server data and make adjustments as needed.

Thanks Bayohne for the update. :) It would be great to know if the problems regarding Duty Roulette: Leveling were of similiar nature and if they are being taken care of. For me personally it works slighgtly better since the fix, though it's still ain't as smooth as before the 3.1. And I know that there are still people who expierience an hour long queues in there, during primetime.

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Originally Posted by shoujoaixiv

Thanks Bayohne for the update. :) It would be great to know if the problems regarding Duty Roulette: Leveling were of similiar nature and if they are being taken care of. For me personally it works slighgtly better since the fix, though it's still ain't as smooth as before the 3.1. And I know that there are still people who expierience an hour long queues in there, during primetime.

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I would assume this fix on tuesday would sort that out too if they are removing changes off duty finder, I would think it would effect all roulettes.

Bayohne!

Thank you for the update! Hope your thanksgiving was fantastic for you and all of the community team.

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Originally Posted by Bayohne

Awesome Sauce

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Sweet news Mr. Bayohne! Now about the queues for PvP... :D

Prior to the patch it would take me 5-20 minutes to get into DR:Leveling. After patch I have waited 40+ minutes a few times before giving up.

Right now I queued and it said average wait time: 11 minutes. Then it dropped to 5 minutes. Now it says 12 minutes. I have been queued 32 minutes.

This seems horribly broken and unusable now.

Duty Finder for Daily Roulette is absolutely broken for me.

Average fluctuates less than 5.. 12..19 25 then back to less than 5 meanwhile i've been in the queue an hour+

If I leave DF and tick the 4 highest level dungeons the class Im playing is eligible for it pops in less than 10 minutes everytime.

Not only did I just manage to level my machinist to 60 USING the duty finder I have moved onto to level something else... but wait my duty roulette for leveling DOES NOT and I mean that because I've been trying none stop for a duty for over a day with no success. It's not even managed to put me into an in progress one either, it had been working fine up until saturday helping me finish my second dps and I'm leveling another dps and all of a sudden I got nothing outta it.
Not only has this become slightly annoying it means I'm kinda halted on even enjoying the game at all. Yeah I have beast tribes and yeah we got the new shiny stuff but not being able to do the simplistic thing of duty roulette leveling is just a joke because I actually enjoy it.

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Originally Posted by EmmaTokyo0212

Not only did I just manage to level my machinist to 60 USING the duty finder I have moved onto to level something else... but wait my duty roulette for leveling DOES NOT[...] I'm kinda halted on even enjoying the game at all. Yeah I have beast tribes and yeah we got the new shiny stuff but not being able to do the simplistic thing of duty roulette leveling is just a joke because I actually enjoy it.

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This.

Leveling Summoner to 60, pre 3.1? Quick and painless.
Post 3.1, I go to level BLM/ARC and I literally have to drag another 3 folks with me to get the queue to pop.

My patience with this game (and I've given it a lot) is starting to wear thin and I fear this sub cycle may be my last. I'm sure I'm not alone.

I am working on white mage and astrologian. AST is lower level (just dinged 37) and WHM is 52. Both still have instant or near instant queues. I think I waited two minutes or so once.

As before, this issue is only hitting some people and not others.

For a curious one...my expert and trial Roulette works fine, as does my Leveling one...EXCEPT when I am playing BLM, at which point nothing popped for me. My other jobs Leveling still works for what are normal times for that job so its really wierd.

From what I have been hearing and seeing it appears that the issue is that when they adjusted the algorithm they gave priority to players queued for a specific dungeon over people queued for roulette. Which means healers and tanks queued for roulette get snagged by the specific queue people over dps that have been waiting in roulette much longer. Hopefully this will be fixed with the upcoming hotfix.

I really hope they do tho before the patch the queues where painless for Tanks and Healers even dps was relatively smooth for me.

Now I easily sit in queue for 30+ minutes as a healer for the daily EX roulette and trial roulette.
I also find it annoying that I cant see anymore what the missing roles are when queuing for roulette's you just get the generic "reserving instance screen with a est. timer" however if you queue for a specific dungeon you still see the signups.

Yesterday for example I queued with a fellow tank and dps (basically we missed 1 DPS) and it still took us over 15 minutes for the EX roulette to pop! I find it hard to believe there was not a single DPS queuing for the roulette or the specific ex dungeons across the whole Chaos datacentre.
And that was with me already sitting 15 minutes in queue before I canceled and invited the others.
I tend to queue with one language restriction (E) in this case maybe that causes issues in the algorithm?

I keep hearing they give prio to the queuing of the specific dungeons over the roulette but I even tried that as a healer for arbo or sirus and it still took over 20 minutes before I gave up.....

Been leveling all three of my melee DPS lately. I can sit in leveling roulette for 45+ minutes without a pop. When I un que for it and select ONE dungeon I get a pop within 10-15 minutes. Lol wut? Shouldn't roulette be faster since technically all the dungeons I can enter are selected?

I stopped doing leveling roulette. The time I sit in it is NOT worth the reward. Dunno if tanks and healers have the same issue with leveling roulette.

Hey everyone,

Just a heads up, the hotfix planned for tomorrow will not only adjust the algorithm for Duty Roulette: Expert, but for all Duty Roulette options. We'll continue to observe the data and make necessary adjustments. Once the hotfix is live, try it out and let us know any further feedback or comments you have!

Thanks for the updates, it really means a lot. :)