I'm done!

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Originally Posted by Nasheen

And yet you have forgotten about the many troubles your beloved WoW endured in its early days *shrug* Maintenance days meant that you couldn't play the entire day, and often couldn't play the next day either cause of problems. Wow had a very wonky crappy launch, and a lot of features weren't in the game either (like the battleground they came almost a year later). Yet it turned out okay for that game no?

People stop shouting, I'm not defending SE here, frankly i find it very annoying that i haven't been able to play since Sunday. Especially cause i got booted from the server when i finally found a group for a dungeon. But shouting and crying isn't gonna fix it. They already stated a fix on Wednesday (or rather Tuesday as it was Wednesday for Japan but i believe that later on Tuesday for Europe and early for America). We will see how they improve the game and its issues in the upcoming month, perhaps two months.

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I am not shouting or crying. Read the entire thread and you will see why this interests me and should interest SE as well. Threads like this do serve a purpose they let SE know customers are unhappy and SE is in danger of losing them. That is the only way to voice customer dissatisfaction. I used the title "I'm done" knowing I would get flamed by some but I had hoped it would get people to take a look and voice their opinions on the launch. What always surprises me is how some people just take it and feel it is ok since this is an mmo. Time to hold mmo developers to a higher standard. If they are not ready, do not launch until they are. In 2012 MMO revenues topped 12 billion dollars! Did you know that? This is not an industry of a bunch of indie developers anymore it is huge business! It is time customers expect the industry to preform like they make 12 billion dollars a year since they do.

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Originally Posted by Ayrie

I'll chime in a little here.

New servers: not as hard as you'd think to implement. Most likely they have backup images of all types of game servers (login, servers, dungeon). This allows them to quickly repair a damaged or corrupted server, and in this case allows them to quickly take a server out of the box, image it, and force it into a cluster. They're also likely using virtual clustering and virtual servers, which allows them to take say 5 servers and virtually shard that cluster into 20 servers, or whatever numbers you'd like to use. That makes the baseline imaging of a new machine even easier given that the existing cluster can shift the virtual machines around as needed (or manually) to balance the load.

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You want to be careful with adding new servers to play on in the first month. It is a easy solution, but you want to avoid another Warhammer and Age of Conan. These two games where also very crowded in the early days of the launch so they added tons of new servers to handle the high demand of players. Sadly after 1 month, max 2 months most players had left the game and they where left with many ghost servers where only a hand full of players played on. And that in turn made the entire game look more deserted then it was, causing more players to leave and discourage new players to try and find a home in those games.

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Originally Posted by Nasheen

You want to be careful with adding new servers to play on in the first month. It is a easy solution, but you want to avoid another Warhammer and Age of Conan. These two games where also very crowded in the early days of the launch so they added tons of new servers to handle the high demand of players. Sadly after 1 month, max 2 months most players had left the game and they where left with many ghost servers where only a hand full of players played on. And that in turn made the entire game look more deserted then it was, causing more players to leave and discourage new players to try and find a home in those games.

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You make a good point however denying access for a potential problem later is not a solution either. Seems to me when you get a message saying, the world is full come back later, the developers allowed more players on a server then it can handle. If SE adds more servers how will that help unless people move to another server, the servers will be still full. Seems to me they sold more tickets then the concert hall has seats. Is SE increasing the server load or just adding more servers? This is unclear to me. Having a server that is maxed then having a queue to filter them all in if they log at the same time is one thing but SE says there are to many comeback later. How is this acceptable?

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Originally Posted by Ecconova

I am not shouting or crying. Read the entire thread and you will see why this interests me and should interest SE as well. Threads like this do serve a purpose they let SE know customers are unhappy and SE is in danger of losing them. That is the only way to voice customer dissatisfaction. I used the title "I'm done" knowing I would get flamed by some but I had hoped it would get people to take a look and voice their opinions on the launch. What always surprises me is how some people just take it and feel it is ok since this is an mmo. Time to hold mmo developers to a higher standard. If they are not ready, do not launch until they are. In 2012 MMO revenues topped 12 billion dollars! Did you know that? This is not an industry of a bunch of indie developers anymore it is huge business! It is time customers expect the industry to preform like they make 12 billion dollars a year since they do.

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All fine and dandy but the last few days there been countless of these topics. If you wanted to open a normal discussion maybe you shouldn't go all about how you gonna quit and leave for another game. And not commenting about SE will never be able to fix it. It is understandable you are frustrated, so am i. Its understandable that you had enough with it. But do you really believe SE is gonna read all these topics? When they all say the same and where it mostly ends in people shouting they gonna quit. They will laugh at most of those people, knowing these people are bluffing anyway.

You also need to realize you can't prepare for just about everything with the launch of a MMO. Yes some companies managed to launch well because they took certain measures that pissed people off in another way. Like locking down the pre orders and abilities to make accounts for a while so only early buyers could play. But you (and me, and others) are guilty of letting the MMORPG developers get away with what they are doing now. You still pre order your game, still want to play from the start while you know more often then not it doesn't go very well. You can blame SE for it all but its a bigger problem. Just like the whole game industry atm is a big joke with many games coming out broken and hardly get repairs cause they can sell another version of CoD the year after anyway for full price.

What can you do?

- Don't pre order
- Don't play the first month (saves you a lot of frustration and if we all would do it they might wanna make sure the game runs smoothly during launch)

I just keep in mind that the first weeks are always bumpy. Sometimes they surprise me with a smooth launch (Rift) but if its crappy it just sucks but not something i didn't expect. In a month when the game is probably in a much better state i don't even think back of these days anymore and enjoy it every time i play it. WoW had a terrible start up as well yet i played till shortly after Cata. Maybe FF14 will have the same effect, a rough start but with the months getting better and better and adding tons of free stuff in patches making the game even more great to play and then in 8 years we laugh about the wonky start "remember how terrible it was during launch?".

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Originally Posted by Nasheen

You want to be careful with adding new servers to play on in the first month. It is a easy solution, but you want to avoid another Warhammer and Age of Conan. These two games where also very crowded in the early days of the launch so they added tons of new servers to handle the high demand of players. Sadly after 1 month, max 2 months most players had left the game and they where left with many ghost servers where only a hand full of players played on. And that in turn made the entire game look more deserted then it was, causing more players to leave and discourage new players to try and find a home in those games.

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your post and Ayries you replied to state just the problem the whole team had...
IF they started with to many, what if it wasn't as sucsessful at grabbing attention, what if people were just figureing it would fail agian. and not try it, then they would of spent to much money, but instead with their way lower than expected guess, now they are having angry customers, the anger is easy to understand, we all want to play, and we all handle the frustration how ever we do. Some blow up while others are more patient.

we all just either
A) don't play and wait
B) Don't play and quit

They say they are working on it, hopefully it fixes most the problems, least to make it playable, if a few dcs happen i'd be ok, so long as can get back in lol.
it is still the first few weeks of the game, I think once they get the issues fixed, all will be forgiven lol. least by me and maybe others.

me, I'll just wait it out. The beta had me addicted. and I've told all my friends that are interested in the game,that i'll just let them know when its safe to try the game, till then, save their free days.

Starting with too many worlds would have been way better than starting with too few. Some people, generally whiteknights, think SE thinks of everything. But they don't, clearly. Human just like everyone else.

Cheering someone that has been disappointed and is leaving is incredibly immature. If you will recall, it killed 1.0, and this game has to maintain a certain level of success or it will collapse, and could take SE with it. Then you won't have your own little fun.

What's wrong with you? When someone expresses an issue they have- it isn't an invitation to argue why they are wrong. Their experiences are their own and valid.

Stop being childish. This is a customer with a valid issue. I am sad that a FF fan had such a bad experience with such a loved franchise.

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Originally Posted by Ecconova

You make a good point however denying access for a potential problem later is not a solution either. Seems to me when you get a message saying, the world is full come back later, the developers allowed more players on a server then it can handle. If SE adds more servers how will that help unless people move to another server, the servers will be still full. Seems to me they sold more tickets then the concert hall has seats. Is SE increasing the server load or just adding more servers? This is unclear to me. Having a server that is maxed then having a queue to filter them all in if they log at the same time is one thing but SE says there are to many comeback later. How is this acceptable?

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True, but the problem is more that they don't have a AFK kicker. That would help a ton already. And they can open new servers sure, but i can understand when SE is careful with that seeing how it can lead to empty server later on. We just have to wait and see what this fix is gonna do for us all. Hopefully it solves the unable to connect problems. I believe we do get 7 free days as compensation.