Originally Posted by
Brugh
No. The problem is a failure to prepare for the capacity of people who want to play. You're trying to avoid placing the blame squarely where it belongs.
Square-Enix was not prepared.
The game is awesome. It plays incredibly well, a much more finished product than any other mmo I've played at launch. There's no glitchy pathing, holes in the world, bugged quests/mobs - that's a testament to the production team and QA.
However - they have completely failed on the back end. Duty servers & Realm servers not capable of the load. Login servers not capable of handling a queue - You're 142 in line.... you're 135 in line... world full (or connection to server lost)
Their account management systems have been a nightmare - multiple account creation pages - from the actual SE site, to the SE Store Site, to the Forums to the mogstation - codes and email delays -
This isn't the customer's doing. You can't write this off as a result of their product being too popular.
It's simply a failure in preparation.