I figured it out guys!!! The issue with 1.0 players not being able to register codes.

The whole process of getting to play this game has been an absolute clusterf**k. Unbelievable. So insanely frustrated with this whole situation... $50 for a collectors edition i won't be able to use... Amazing.

Bump because people are still asking why they can't use their code. And please guys, tbh honest they did tell everyone that you would not be able to do this, albeit in a very dumb and incompetent way. Just contact support and see if they can help you out or get a refund. With so many people having made this mistake, I'd like to think SE would remedy the situation, but it;s not gong to happen right away.

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Originally Posted by PsychicKoala

And please guys, tbh honest they did tell everyone that you would not be able to do this, albeit in a very dumb and incompetent way.

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This is just not right. If they would have told everyone, really everyone that ordered ARR we would have gotten a mail. SE cannot relay on a single (or a few i dont know i have found only one) forumpost. And they cannot be sure that everyone that is going to play read all kind of forums or pages on facebook.

Even though i noticed this problem BEFORE i opened my CE... I feel sorry for all those ppl that have lost their money and i have nerver ran into a problem like this before in any other MMO. Where ever i decided to buy another/a different version i was able to simply upgrade it by using the code. Why isnt this possible with SE?

http://forum.square-enix.com/ffxiv/t...ransfers-Early

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Originally Posted by Kyouki

This is just not right. If they would have told everyone, really everyone that ordered ARR we would have gotten a mail. SE cannot relay on a single (or a few i dont know i have found only one) forumpost. And they cannot be sure that everyone that is going to play read all kind of forums or pages on facebook.

Even though i noticed this problem BEFORE i opened my CE... I feel sorry for all those ppl that have lost their money and i have nerver ran into a problem like this before in any other MMO. Where ever i decided to buy another/a different version i was able to simply upgrade it by using the code. Why isnt this possible with SE?

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Who's to say it won't be? This problem only just reared it's head, I don't think SE expected people to buy the game again if they already owned it. Get enough people to complain about how they didn't have this information up front then maybe they will let you just use it as an upgrade code.

The simple fix for this is to add an option on the "Upgrade to Collector's Edition" for "I already have a code." and let you input it there, instead of having to pay another $20 for an automatic upgrade.

I honestly feel like the entire infrastructure for the game, including the account management, server techs and the people handling the backend are about 4 years old, and are communicating with each other and us in twinspeak.

I got the same problem. I got 2 collectors editions for myself and my friend and now my friend and I have our own expensive paperweights. :p

I really hope they can allow the codes to upgrade the account as most other competitors do with CE's.

I bought the cheapest one standard edition but already have a account from 1.0 version at lv31 does this mean iv lost the free 30 days as it shows on service list I have 14 days left and code doesn't work :p

http://forum.square-enix.com/ffxiv/t...e-look-at-this
^ thats the answer i got when i phoned them, they said id get an email, there it is

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Originally Posted by Powderkeg

I work 9am to 6pm at Mercedes Benz USA mon-sat and am engaged, I drive 80miles round trip to work, what playtime? Assumption is what makes people less intelligent in this world. Yes I read forums on my iphone5 from beta phase3 to now, I knew about things way before they became relevant, that's how I got all my CE items, account verified in proper section and am enjoying playtime at night when I come home, before blaming SquareEnix, blame yourselves and read more, cry less.

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That's great for you, but I'm not a huge geek who needs to stay up to date on a game. All you're doing is baiting people, and unsuccessfully at that. I bought the game so I could you know, PLAY the game. An email would have been nice or even a "hey did you buy a physical copy of the game. Click here to update your current serial!" button or link on the mogstation.