Disappointed by lousy service, you could be next. Beware.

Obviously you uninstall before you reinstall.

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Originally Posted by AcaciaTyrannia

Obviously you uninstall before you reinstall.

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You would be surprised what people do or do not. XD

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Originally Posted by Deatheye

Cause they use IP Ranges, not MAC.

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In this "laptop scenario" the individual never changed his IP or his IP range. It was the same network, as he had been playing on, in his previous laptop. New laptop comes in the mail, he installs XIV, logs in, doesn't use token, and gets the "account verification e-mail".
So if it's not reporting his MAC on login, it's reporting his computers IP? From his router? However his router hasnt dropped the IP from his ISP... So SE is having him verify his account from a new computer on the same local network?

But again, the major focus of this thread topic is ignored, to accuse folks of their own mistakes. SE's NA customer service is sub par, and it had been for a long time. I'm not saying its the people answering the phones either. Its the command and control at the top. It's a Japanese game, with Japanese accounts (aka, your account might be NA or EU but a Japanese company owns it). This causes all technical/support/account issues to be sent to Japan, creating a horrible overhead, increased resolution period, and overall unhappy players.
You personally may have never had to deal with them but from the folks who have, they'll agree that it's beneath what a million dollar company should be providing for its consumers.
give up some of the command and controll to a NA service center and an EU service center. It would ease the burden greatly, on not only the account technicians but the playerbase as well.

hmmm happen to me too, but i kind of wait it out and it settle it self when they fix the ward... :\

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Originally Posted by ShepardG

Explain how a person gets a new laptop, logs in at his house were he's always logged in, and gets the "account verification e-mail" from SE? Don't just call someone out with out an explanation, cause its rude.

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Then the whole account should be blocked, not just 1 char.

wow reading this, this is some bullshit, we need a better in game customer service that has admin rights to help people in situations like this. If SE really wants to bring a idea from other MMO's Having REAL in-game customer service is a must.

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Originally Posted by neorei

If SE really wants to bring a idea from other MMO's Having REAL in-game customer service is a must.

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I don't think in-game support would help since the OP can't log in to begin with.

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Originally Posted by neorei

wow reading this, this is some bullshit, we need a better in game customer service that has admin rights to help people in situations like this. If SE really wants to bring a idea from other MMO's Having REAL in-game customer service is a must.

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People can log into his account and character fine yet he can't = Not SE's problem.

People can't log into his account and character = SE's problem.

When it happened to me no one could get into my account, so maybe the reason that "nothing was done" is because it's not a problem on SE's end...?

Must be extremely impatient to delete your character and start over. It's a problem i've seen before, and so have other of my Linkshell members. Generally a patch update will fix it, or you simply have to wait until it works itself out.

YOU COULD BE NEXT! QUIT WHILE YOU CAN!

Seriously OP... Just because you had an issue doesn't mean everyone will. I personally have yet to have had a bad experience with support.

And you know, if you're stuck somewhere when an area crashes, you just wait. Really... why would you delete your character? You have no one to blame but yourself for making such a stupid choice.

No, I won't be next, because if an area crashes, I'll be waiting patiently for it to get fixed.

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SE's NA customer service is sub par, and it had been for a long time.

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It depends a lot on who you are and how you behave (and a little bit on the specific rep... The few times I've had a particularly bad experience, when I got a different rep it was totally different). If you're an impatient rude jerk who talks rudely to the person taking your call, you shouldn't be suprised when they aren't as friendly and helpful as they could be. In FFXI I had over 100 GM calls. I can only think of one where I had a real complaint that wasn't handled properly. Treat others the way you want to be treated and you get a lot further with *any* customer support.