Please hire GM Wardens that can suspend and ban bots

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Originally Posted by TheVedis

thats not the issue, the issue is someone who is jelous of your ranks, or that you have a drop they want, or is just spiteful for whatever reason(who knows maybe you said no to them joining a party) hitting the suspend/ban button just for those spiteful reasons alone

players are not GMs for a reason and should never have any control over that kind of power

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Who said anything about a suspend/ban button?

The STFu is not good enough. It should not be an out of game option.

They need in-game presence to deter botting and stop botters.

There is also the factor that players may not care enough to take the time to fill out the form with their POL e-mail which no one can remember.

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Originally Posted by Jhanaka

Hello everyone!

We always encourage you to submit any suspicious players to either the GM team or to the Special Task Force via the form located at the Support Center Website. If you use the /helpdesk system, the GMs will submit the names of suspected players for you to the Special Task Force so you don’t have to interrupt your game play; the message we send to you is to keep us from disrupting you while you play and also to inform you of the process to submit reports directly to the Task Force, should you wish to outside of game.

There have been some really good suggestions on how we can help improve our GM service and we enjoy reading these types of threads as they are very helpful in understanding what our players are looking for.

Thanks!

-Senior Game Master Jhanaka

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Surprised to see a moderator response, thanks.

Unfortunately, the in-game /helpdesk mechanic is improperly structured so that players get the impression that they are not to bother GMs with botting issues.

I have been playing FFXIV since release and NEVER seen a GM in-game or heard of one.

If they are disrupting our game play, we need immediate action. Even if it is just to witness the activity. We want you to come and see what is happenning.

Filing a form is not sufficient.

If you really care about the customers then you need to re-examine your STF. It's only going to get worse when you allow add-ons.

The way this thread is going scares me from even gathering/crafting in the first place. Of course the lalafell trains are obvious RMT, but RMT is a separate issue from this. Participating in a minigame that requires the input of repeated actions that even something as basic as an advanced controller/keyboard can replicate is the root of the problem.

I'm not even much of an avid crafter/gatherer and I...
* Play with a controller therefore I can look at the TV while pressing A several times, with as much spam as crafting spits out it is incredibly likely I can miss your /tell or lschat if the log has been quiet for awhile.
* To note on something discussed in the last bot topic: It is not unusual for me to craft in random corners of the map or in weird little cranies. Am I a bot? No. You know why I do that? I don't have a great computer so I lag less when in a low-polygon corner alienated from other PCs.
* When I fish, I check the same sequence of spots on the jigging game every single time because that's just how I learned to fish. No I'm not botting even though my rod most likely makes very repetitive motions. I can stand to fish for several hours at a time out of boredom or while watching a movie, is that a crime?
* After 1.19 I don't have/care to get low level crafting gear when crafting a random class. Is being naked and crafting in a corner repetitively pressing the A button over and over and over again constitute an investigation?

I understand that it is necessary for SE to make a conscious effort to prevent botting but it is kind of hard to do so when the actual minigames make legitimate players look like bots. I think this rampant witch hunt with the current state of crafting/gathering is only going to make crafting/gathering a hassle for those who do it legitimately and enjoy it. I lag a lot so combined with the fact that crafting/gathering inputs disrupt the input box, having to panic and reply to a GM every so often is probably going to make me run out of time on the whatever current step I'm on which could result in a failed synthesis.

Lets fix the minigame systems before we go around investigating everyone who crafts/gathers, alright?

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Originally Posted by Zoltan

It is so easy for real players to spot cheaters that Square Enix should have a solution other than filing a complaint to a Special Task Force and never get a response.

If it was truly a force, they should have staff that players could interact with and they come in-game to evaluate the situation and take action.

I have never played WoW, but know from a friend that they have Game Wardens that can deal with RMTs and botters in-game.

If they truly want to be a competitive MMO, they need to have staff.

I hope they consider this in the future.

Thank you.

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why SE bothers to reply on a thread that has already made multiple times? you know you are playing *beta-game* where your feedback is most matters about how can you improve the game other then fulfill your delusional whims.

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Originally Posted by Bearforce

why SE bothers to reply on a thread that has already made multiple times? you know you are playing *beta-game* where your feedback is most matters about how can you improve the game other then fulfill your delusional whims.

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It's called courtesy. I guess you've never heard of that. Maybe they thought that this thread had merit? Maybe they care about this issue?

I did make a suggestion that can improve the game.

I did not find any threads that suggested they add a new type of GM with authority. If you find one, feel free to post the link.

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Originally Posted by Razor

Lets fix the minigame systems before we go around investigating everyone who crafts/gathers, alright?

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It's more about Disciples of War and Magic than crafting.

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Originally Posted by Zoltan

Who said anything about a suspend/ban button?

The STFu is not good enough. It should not be an out of game option.

They need in-game presence to deter botting and stop botters.

There is also the factor that players may not care enough to take the time to fill out the form with their POL e-mail which no one can remember.

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The STFu is by far one of the worst teams in an MMO ever. Infact, I am unconvinced it's not just a machine reading logs, and I want to thank them (it?) for not handing out equal punishment in many circumstances.

I caution everyone to be absolutely sure that someone is a bot or actually cheating before reporting them, and never report out of anger.

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Originally Posted by Zoltan

Surprised to see a moderator response, thanks.

Unfortunately, the in-game /helpdesk mechanic is improperly structured so that players get the impression that they are not to bother GMs with botting issues.

If they are disrupting our game play, we need immediate action. Even if it is just to witness the activity. We want you to come and see what is happenning.

Filing a form is not sufficient.

If you really care about the customers then you need to re-examine your STF. It's only going to get worse when you allow add-ons.

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This^^^^^^

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Originally Posted by Zoltan

Surprised to see a moderator response, thanks.

Unfortunately, the in-game /helpdesk mechanic is improperly structured so that players get the impression that they are not to bother GMs with botting issues.

I have been playing FFXIV since release and NEVER seen a GM in-game or heard of one.

If they are disrupting our game play, we need immediate action. Even if it is just to witness the activity. We want you to come and see what is happenning.

Filing a form is not sufficient.

If you really care about the customers then you need to re-examine your STF. It's only going to get worse when you allow add-ons.

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No reason for you to see one, they are invisible and probably never show themselves up. There are little to no reason for GMs to be visible outside their jail on XIV. Most of violations aren't related to griefing/MPK/holding like it used to be on XI.

And I'd seriously like to know how it could be worse with add-ons. Protip : anyone who wants to bot can bot on XIV. Add-ons allowed or not. It's been like that since day one, people were even cheating on the beta... We already suffered enough on XI because of that "no add on / no windowed mode" policy. Policy which didn't help a bit at fighting cheaters, as everyone was using bots to claim NM/HNMs...

when i'm crafting i try to rush through it as fast as i can, partly coz its boring partly coz its when i use facilities i want to get my gils worth for the hour. if i look like a botter i'm sorry but i am not. talk to me i will talk back. but the amount of times i have seen some1 lv up, and i have said "gratz" but then been ignored makes me think thats a bot