Request for information: ISPs and P2P throttling

- Shaw
- Canada
- All the time.
I don't lag with any other online game I play. :(

- ATT Uverse
- USA
- Crafting, dungeons, walking around Mor Dhona, pretty much all the time,

Comcast
US
Instances, main server, everything. It's continuing to get worse.

- Comcast
- USA
- Always
- Called no reference # was given, they reset checked peer to peer packet's. They are saying its on the SE server side. Running rift, wow, and SWTOR none showing any lag just FFXIV

I have been having issues with the game client kicking me out for no reason.

Name of ISP: Google Fiber 1 Gbps up and down. Sometimes I will get to 750 Mbps downstream and 850 Mbps upstream. (Also I can give my IP address if it is necessary, please PM me if you need it.)

Residence: Kansas City, Missouri, United States

Occurrence: 15 minutes after logging in, everytime I login.

Other Notes: I have logs on my Network Box saying that the connected service is a PTP connection. Also I have talked to Google Fiber and they told me to contact the tech support of the game I am playing. Also I have noticed it doing it when I am doing a lot when I am doing some type of battling and in instance servers. This has been affecting me since the start of the game. Any help would be appreciated. Also I am running PS3 version that has the bug, PC is fine.

Thanks,
Marek M.

Quote:

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Originally Posted by Meirii

- Comcast
- USA
- Always
- Called no reference # was given, they reset checked peer to peer packet's. They are saying its on the SE server side. Running rift, wow, and SWTOR none showing any lag just FFXIV

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I am just curios are you running PC? If so I have been able to fix on PC version by updating network card firmware, drivers and software.

Hopes this helps.

ISP: Comcast
Country: USA
Occurance: started on 4/5, pretty consistent

No reference number, nothing going on from their end and the issue only happens while playing FF.

ISP: Comcast
Country: USA (East Coast -- Atlanta)
Occurrence: also started around the release of patch 2.21, has been terrible ever since, with a 5 second pause every minute or so. Happens all times of the day, from off peak (4 AM EST on a Thursday) to peak (8PM EST on a Saturday), doesn't make a difference. Definitely global, as in things like casts, macros, etc are causing delays, and getting a lot of the "rubber band" effect.

I've tried taking this up with Comcast and Tata, because after investigation it looks like there's a lot of packet loss at Tata (AS 6453) 66.198.96.58 and iWeb 67.205.127.214, who I think hosts SE's servers in Montreal. Neither Comcast (my residential connection) nor Tata (who I'm not a customer of) have no interest in helping me at this point. Comcast (AS 7922) peers directly with Tata, but they won't escalate the case and it's the only internet connection I have in my condo :(

If I can't get resolution I'll definitely have to put my subscription on hold -- Titan Ex is simply unplayable, especially for a healer.

- Name of ISP
- Country of Residence
- When does the problem occur (always, only during specific times?)
- Reference number from your ISP, if you raised this matter with them

ISP: Sky Broadband

Country: United Kingdoms (Scotland)

Occurance: Before 2.2 patch there were rare lag spikes or random server boots. After 2.2 it just happens frequently throughout the game. Only exception where I don't get boot from server is when I'm afk and literally not moving.

The monthly subscription will be cancelled. Unfortunately, if I can't play, I don't particularly want to pay.

ISP: Time Warner Cable
Residence: North Carolina
Time: Everyday from 6 P.M. to 12 A.M.
No reference number, but I have brought up the issue and apparently they have no idea why/they keep trying to tell me its my internet browser(Which makes no fucking sense.)

ISP: Time Warner Cable
Residence: California
Time: It's happening randomly for me but I've noticed that its starting to do it around 10pm or so on the weekends and about 7pm on the weekdays. But sometimes it does it randomly. :/

ISP: Comcast (Xfinity)
Georgia
Haven't properly been able to play since launch--seems to happen randomly

- Shaw Cable
- British Columbia, Canada
- 90k error happens a couple times of the day. Seems to be at random times, but happens everyday.

- Name of ISP: Fastweb
- Country of Residence: Italy
- When does the problem occur: Everyday since the beginning of April. Especially from about 13:00 GMT+1 to 24:00 GMT+1. Character frezee and I cannot interact with anything. It seems that it can't retrieve data from server (duty finder always shows "obtaining data") but if I write something people are able to read me.
- Reference number from your ISP, if you raised this matter with them: I raised the matter but I don't have any number.

ISP: Comcast
Country of Residence: USA
When does the problem occur: Sporadically

I used to play using WiFi, but found that the latency ("lag") always got me killed in Titan EX. I've since switched to wired Ethernet and that issue went away.

However, while debugging I set up a monitoring system to ping Hyperion as well as a system located in the USA. (I do this sort of stuff for a living.)

Hyperion:
http://i.imgur.com/8Rk3NK5.png

System located in the US:

http://i.imgur.com/tfSzCZr.png

The monitoring system I have is on wireless, so it's possible some of the loss is attributable to that. However, it's obvious there's connectivity issues to Hyperion in general. It's also possible that Comcast (or one of the links in between) is dropping pings deliberately, but that's entirely speculative.

In any case, I still see "lag" every so often, but it hasn't been a show-stopper recently. I don't have a ticket in with my ISP.

Hope this helps.

ISP: Generacja.pl
- Wrocław, Poland
- All The time, esspecialy during fight or waiting for duty
I played on ps4. I have this problem since two days.

Suddenly started getting 90k errors about every 20-30 minutes since yesterday morning.

ISP: Optus
Country: Australia
Occurrence: Around every 20-30 minutes

WOW internet and cable
United States
Just started happening, and keeps happening often
No I have no contacted my cable provider. The bill is in my dad's name and he'd have to do it but is currently unwilling

Brighthouse Networks
Orlando, FL United States
Excessively since patch 2.25. Even worse after emergency patch.

Windstream
USA
since last nights emergency maintenance

ISP: Wide Open West (WOW)
Sioux Falls, SD USA
Happening every few minutes with PC - moved to PC after 2.25 update - AC Wireless signal standard -
OS = Windows 8.1 Pro 64-bit
Processor AMD FX-8350 Eight-Core 4GHz
RAM 8GB
Seeing the error little to none on PS3.
Both devices are wireless.
No ISP issue as works fine on PS3.

Getting a lot of lag spikes, and stuff today as well.

Cox
USA
Today / Randomly all day

http://www.reddit.com/r/ffxiv/commen...rubber/cckeegi

I'm also getting all my time outs from cogentco.com servers, as is stated in that reddit post. Around noon CDT, the packet loss was ~58%.
---
1 <1 ms <1 ms <1 ms 192.168.0.3
2 <1 ms <1 ms 1 ms 192.168.0.1
3 8 ms 10 ms 10 ms 10.102.128.1
4 9 ms 11 ms 184 ms 68.13.10.125
5 10 ms 12 ms 9 ms 68.13.9.93
6 178 ms 24 ms 24 ms 68.1.5.140
7 25 ms 25 ms 25 ms 154.54.10.53
8 25 ms 24 ms 81 ms 154.54.7.45
9 36 ms 35 ms 164 ms 154.54.2.113
10 48 ms 48 ms 52 ms 154.54.6.86
11 111 ms * 73 ms 154.54.43.194
12 82 ms * * 154.54.0.42
13 79 ms * * 38.104.154.202
14 77 ms 77 ms 76 ms 184.107.1.226
15 79 ms 346 ms 77 ms 184.107.1.110
16 94 ms 78 ms 78 ms 72.55.128.44
17 82 ms 80 ms 80 ms 184.107.107.176
---
Ping statistics for 154.54.43.194:
Packets: Sent = 835, Received = 790, Lost = 45 (5% loss),
Approximate round trip times in milli-seconds:
Minimum = 69ms, Maximum = 350ms, Average = 78ms
---
Ping statistics for 184.107.107.176:
Packets: Sent = 1217, Received = 1171, Lost = 46 (3% loss),
Approximate round trip times in milli-seconds:
Minimum = 73ms, Maximum = 494ms, Average = 85ms
---

- Cedar Falls Utilities
- U.S.A
- Occurring since around 12:00 A.M, April 26th

- Name of ISP: Fastweb
- Country of Residence: Italy
- When does the problem occur: Totally random times, has been going on since PS4 service went live.
- Reference number from your ISP, if you raised this matter with them: They did not give a reference number, but I did call them more than a few times to let them know the issue.

ISP: Optus
Residence: Australia
Occurance: Always

ISP:Comcast
Residence: California, USA
Occurance: ALWAYS

I don't know if it's because if p2p throttling or something to do with trace routes that the last maintenance was suppose to fix, but I have been having serious lag spikes for the last couple weeks. Connection was fine before that. If this continues I don't think I'll be able to play this game.

ISP: oceanic time warner
Location: hawaii
Happening all the time.

Charter Communications
USA - Texas
Constantly since April 30th

I've spoken with charter and they DO NOT throttle their customers. I've never had this kind of issue before, but wired AND wireless, I get these lag spikes and random disconnects. It's become atrocious. I can't do instances properly or even quest on another character with this severe lag.

ISP: Shaw Cable
Location: Canada ( Thunder bay, Ontario)
Occurrence : Always since the May 1st maintenance ...

http://forum.square-enix.com/ffxiv/t...24-hours-now!!

ISP: UPC
Location: Netherlands (Flevoland)
Occurrence : Always since the May 1st maintenance ...

ISP: Cox Communications
Location: Warner Robins, GA
Occurrence: 5pm to 1am everyday ps4 and PC since ive played the game

ISP: Suddenlink Communications
Location: Northern California, USA
Occurance: 24/7
Reference: Spoke with a representative who denied any instance of program throttling occuring

- ISP: Comcast
- Country: USA, specifically Tallahassee, Florida
- Frequency: More often at peak times than not, but has happened at all times

- ISP Verizon FIOS
- Country USA (Plymouth, Mass)
- SInce May 1st or so

Verizon speeds are normal and they claim no throttling has occured. Every other game works just fine.

ISP: Windstream
Location: Florida, USA
Time: All the time.

These tests were run back-to-back (as can be seen in the timestamps).

With the game running
http://www.speedtest.net/result/3491191267.png

Without the game running
http://www.speedtest.net/result/3491199137.png

ISP: Comcast
Location: Maryland, USA
Occurrence: Error 90,000 followed by 3102 every day, usually during EU prime time on Odin. Worst Friday-Sunday, with lag spikes on Tuesdays. My modem shuts off completely when it happens. Occasionally happens in the middle of the night during NA time. Only happens with FFXIV.

ISP: Time Warner
Location: Texas, USA
Occurence: Frequent 90k error followed by lobby server disconnection. In particular, after 5pm, but frequent on the weekends, also. However, there are "near disconnects" all the time. These can be characterized as all characters on the screen standing still and not responding to hits, then suddenly "catching up" (rubber-banding) or, while crafting, pressing anything (Basic Synth, for example) and not being able to press anything else for 15 seconds or so. Even switching gearsets can sometimes take 15 seconds or more. Meanwhile, Another machine in the house can be watching netflix glitch-free with no pauses or "buffering".
Connection rating: 50Mbps down/5Mbps up (and verified through speedtest.net and large downloads from the likes of intel, ESRI, autodesk, and microsoft, wherein I can average 5MBytes/sec download)

Also, current routing takes me through the as6453 backbone (although, it started out going through level3.net, then cogentco). Running PingPlotter, I do see some percent packet loss in various of those hops, but, as that is only ICMP packet loss, I don't think it matters.

- Name of ISP: COX
- Country of Residence: Rogers, AR
- When does the problem occur ALWAYS
- Reference number from your ISP, if you raised this matter with them (They suggested I buy a new modem. I did. They suggested I buy a new router. I did. No resolution)

Verizon Fios
United States , California (Ventura County)
occurrence - all the time , every 5 mins or less when I'm playing

Windstream Communications

United States

5pm est - 11pm est (mostly during high traffic times)

Have not contacted ISP yet