Request for information: ISPs and P2P throttling

Verizon FIOS
Florida, USA
Affected time is not constant, spikes for 5-10 seconds, usually during prime time since Dec 24th Maintenance, and is the only service I have trouble with.

Name of ISP Tier 1: Level 3 Communications
Location: One of the hops directly outside your own NA Server Network.
ae-10-10.car2.Montreal2.Level3.net - IP 4.69.153.86
Problem occurs: Always. Packet loss & unstable pings.
Reference number: Hundreds, possibly thousands of posts on these forums.

Is this a joke: Not at all. It affects various users and their ISP's Worldwide.

My Request for Information: An update on the situation as there hasn't been one and the problem still exists.

Thank You for your time.

Name of ISP: OnLime, National Cable Networks, Rostelecom
Location: Moscow, Russia; my current IP-address is 109.173.11.217(broadband-109-173-11-217.nationalcablenetworks.ru).
Connection: current speed I can check through Speedtest.net is about 21/23Mbit/s.
Problem occurs: Usually between 23:00-01:00 (GMT+4)

Information: It seems like packet loss and often TCP retransmission take place. And in game - I experienced in more than 2k "received ping", 0 "sent ping"; often delays in game and rarely even disconnects from the server.

I have a traceroute from me to server (sorry for russian letters):
C:\Users\pit_user>tracert 199.91.189.20

Трассировка маршрута к 199.91.189.20 с максимальным числом прыжков 30

1 3 ms 1 ms 1 ms 192.168.0.1
2 * * * Превышен интервал ожидания для запроса.
3 4 ms 3 ms 3 ms mtk-111-lag2-89.msk.ip.ncnet.ru [77.37.254.94]
4 5 ms 5 ms 4 ms m9-cr01-be4-89.msk.ip.ncnet.ru [77.37.254.93]
5 3 ms 4 ms 5 ms ae11.rt.m9.msk.ru.retn.net [87.245.255.149]
6 54 ms 55 ms 54 ms ae6-3.rt.irx.fkt.de.retn.net [87.245.233.198]
7 70 ms * 67 ms be4069.mag21.fra03.atlas.cogentco.com [149.6.141.9]
8 82 ms 79 ms 116 ms be2028.mpd21.fra03.atlas.cogentco.com [154.54.74.137]
9 76 ms 76 ms 82 ms be2263.mpd21.ams03.atlas.cogentco.com [154.54.61.5]
10 89 ms 86 ms 86 ms be2184.ccr21.lpl01.atlas.cogentco.com [154.54.37.70]
11 155 ms 172 ms 156 ms be2384.ccr21.ymq02.atlas.cogentco.com [154.54.44.137]
12 137 ms 136 ms 137 ms 38.122.42.34
13 137 ms 138 ms 137 ms 192.34.76.10
14 137 ms 137 ms 137 ms 199.91.189.242
15 137 ms 144 ms 137 ms 199.91.189.20

I was making some tests and can remember that my packets dropped between retn.net and atlas.cogentco.com (even in this trace we can see dropped packet). I beleive it's somewhere between Europe and Norh America...
Do you want to get my Sniffer traces with TCP-retransmission?..

ae-10-10.car2.Montreal2.Level3.net - IP 4.69.153.86

Can we please get an official response to this? This is the issue, not ISP Throttling.

Quote:

---

Originally Posted by Molebomb

- Name of ISP: Comcast/Xfinity
-Platform: PC
- Country of Residence: USA (Colorado)
- When does the problem occur: always

Issues include lag in game and game client download speed is horrible.

---

Same info for me. Comcast in Colorado. Started lagging badly about a week or so ago.

Isp fastweb
Italy Rome
Ps3
Lag all time and sometime 90002 error, all stare nearly 2 weeks ago
Download 14 mbps
Please solve The prob

United kingdom
Virgin
10.30pm today

Virgin Media
UK ( Scotland)
Started this morning, I could log in just fine yesterday

Bright House
USA
Always, but it isnt as powerful or as quick-to-kick after 9:30pm est

- Virgin Media
- UK
- Can't get on the game at all since Thursday pm. Unable to complete version check.

Same here, no lnoger working:

Country = UK
ISP = Virgin Media

Unable to logon since 8pm yesterday, i was in game fine, logged to reset a sound issue and couldnt get back into the game

Same for me

Country = UK
ISP = Virgin Media

Try to logon yesterday at 10pm and all i get is Unable to complete version check

Still not working today

Quote:

---

Originally Posted by Maccattack

Same here, no lnoger working:

Country = UK
ISP = Virgin Media

Unable to logon since 8pm yesterday, i was in game fine, logged to reset a sound issue and couldnt get back into the game

---

my clients now working again now.

didnt do anything special just waited it out.

I assume somebody on either the ISP or SE end of things sorted it out

ISP: Comcast
Platform: PC
Country: USA
When does it happen: Always... it's been continuous since sometime in December.

See this thread for many, many trace routes: http://forum.square-enix.com/ffxiv/t...-how-to-fix-it.

- SKY-Fibre
- England
- Since 14th Jan
- A few of us have been chatting on the SKY forums and a SKY rep finally confirmed the problem is with Level 3 in Montreal.
- Left posting until now as I was getting by using WTFast but now even with a GPN, today in particular; I was getting horrible lag all over the world map. Didn't matter if I had the GPN running or not it was exactly the same.

Quote:

---

Originally Posted by Galliano

- SKY-Fibre
- England
- Since 14th Jan
- A few of us have been chatting on the SKY forums and a SKY rep finally confirmed the problem is with Level 3 in Montreal.
- Left posting until now as I was getting by using WTFast but now even with a GPN, today in particular; I was getting horrible lag all over the world map. Didn't matter if I had the GPN running or not it was exactly the same.

---

2 of my friends on Plusnet who also route via Level3 and they have no problem. Glad I switch over from sky to Virgin yesterday.

Edit: also the problem should of been fix for sky user on 22th jan posted and confirmed by a few sky user on their forum who play this game.

- Telstra Bigpond
- Australia
- Lag issues occuring since roughly 2.1 patch, constant problems to the point where the game is almost unplayable. 1-2 minute waits when talking to NPC's, major lag for 10 seconds at a time, and disconnected roughly every ten minutes. I really hope these issues are resolved soon it's getting quite upsetting :(

Verizon Fios
New York City
- basically since 2.1 I've been rubber banding constantly it appears worse during prime time but I also think it may just be anecdotal.

S-E, what the hell. It's been more than a month. Get with it and get this fixed.

Verizon FIOS
USA (California)

First time player, really enjoying the game, but these lag spikes are killin it.

ISP: Time Warner Cable
Country: North Carolina USA
Time: Between 6pm-midnight everyday.

- Time Warner Cable
- USA North Caroline
- Like above me after 6pm till very late, everyday

problem started a week ago, and lag spikes were minimal, around 1-2 seconds long,I din't pay much attention to it since I was hoping the maintenance was gonna fix it, but now I suffer 3-10 seconds long spikes, the lag is way too intensive and is destroying my experiense, do something already.

- Name of ISP: Time warner cable
- Country of Residence: United states, south carolina
- When does the problem occur (always, only during specific times?): Always, although it is at it's worst between 1pm and 1am weekdays.
- Reference number from your ISP, if you raised this matter with them: N/A, but i have opened the issue several times at several different levels.

I have successfully helped fight this same thing in other games. The problem is happening at the hop between the roadrunner backbone and the following server. Ping is unaffected, but high packet loss causes in-game high ping to be reported. This may be exacerbated because of the ports used. I've seen anywhere between 2 and 10% packet loss at this hop consistently for a week. It's the Quebec line that's screwing up.

Last good hop:
ae1.pr1.dca10.tbone.rr.com
107.14.17.202
Whois:
Domain Name: rr.com
Registry Domain ID:
Registrar WHOIS Server: whois.markmonitor.com
Registrar URL: http://www.markmonitor.com
Updated Date: 2013-11-14T00:50:59-0800
Creation Date: 2010-02-25T14:16:31-0800
Registrar Registration Expiration Date: 2014-09-29T21:00:00-0700
Registrar: MarkMonitor, Inc.
Registrar IANA ID: 292
Registrar Abuse Contact Email: compliance@markmonitor.com
Registrar Abuse Contact Phone: +1.2083895740
Domain Status: clientUpdateProhibited
Domain Status: clientTransferProhibited
Domain Status: clientDeleteProhibited
Registry Registrant ID:
Registrant Name: Domain Name Administrator
Registrant Organization: Warner Bros. Entertainment Inc.
Registrant Street: 4000 Warner Blvd.,
Registrant City: Burbank
Registrant State/Province: CA
Registrant Postal Code: 91522
Registrant Country: US
Registrant Phone: +1.8189777900
Registrant Phone Ext:
Registrant Fax: +1.8189773135
Registrant Fax Ext:
Registrant Email: wbol-admin@warnerbros.com
Registry Admin ID:
Admin Name: Domain Name Administrator
Admin Organization: Time Warner Cable Inc.
Admin Street: 60 Columbus Circle,
Admin City: New York
Admin State/Province: NY
Admin Postal Code: 10023
Admin Country: US
Admin Phone: +1.2123648539
Admin Phone Ext:
Admin Fax: +1.7049736228
Admin Fax Ext:
Admin Email: dnsadmin@rr.com
Registry Tech ID:
Tech Name: Domain Name Administrator
Tech Organization: Time Warner Cable Inc.
Tech Street: 7910 Crescent Executive Drive,
Tech City: Charlotte
Tech State/Province: NC
Tech Postal Code: 28217
Tech Country: US
Tech Phone: +1.8777772263
Tech Phone Ext:
Tech Fax: +1.7047311180
Tech Fax Ext:
Tech Email: dnsadmin@rr.com
Name Server: dns6.rr.com
Name Server: dns5.rr.com
Name Server: dns1.rr.com
Name Server: dns2.rr.com
Name Server: dns3.rr.com
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2014-02-06T22:29:11-0800 <<<

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--

First bad hop:
ix-17-0.tcore2.AEQ-Ashburn.as6453.net
216.6.87.149
Whois:
Domain Name: as6453.net
Registry Domain ID: 1335835
Registrar WHOIS Server: whois.joker.com
Registrar URL: http://joker.com/
Updated Date: 2012-11-23T19:30:10Z
Creation Date: 2006-05-16T17:15:20Z
Registrar Registration Expiration Date: 2017-05-16T17:15:21Z
Registrar: CSL Computer Service Langenbach GmbH d/b/a joker.com
Registrar IANA ID: 113
Registrar Abuse Contact Email: abuse@joker.com
Registrar Abuse Contact Phone: +49.21186767447
Domain Status: clientTransferProhibited
Registry Registrant ID: CNET-614325
Registrant Name: Charles Arsenault
Registrant Organization: VSNL International
Registrant Street: 1441 Carrie-Derick
Registrant City: Montreal
Registrant State/Province: QC
Registrant Postal Code: H3C 4S9
Registrant Country: CA
Registrant Phone: +1.5148687823
Registrant Email: hostmaster@as6453.net
Registry Admin ID: CNET-473235
Admin Name: Charles Arsenault
Admin Organization: TATA Communications
Admin Street: 1441 Carrie-Derick
Admin City: Montreal
Admin State/Province: QC
Admin Postal Code: H3C 4S9
Admin Country: CA
Admin Phone: +1.5148687823
Admin Email: charlesa@teleglobe.net
Registry Tech ID: CNET-473235
Tech Name: Charles Arsenault
Tech Organization: TATA Communications
Tech Street: 1441 Carrie-Derick
Tech City: Montreal
Tech State/Province: QC
Tech Postal Code: H3C 4S9
Tech Country: CA
Tech Phone: +1.5148687823
Tech Email: charlesa@teleglobe.net
Name Server: ns1.as6453.net 66.198.145.55 2001:5a0:d00:ffff::42c6:9137
Name Server: ns2.as6453.net 66.198.145.99 2001:5a0:d00:ffff::42c6:9163
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2014-02-07T06:25:56Z <<<
Query Time: 0.011272
Query Source: 174.107.75.91
WHOIS Source: joker.com live whois service

https://dl.dropboxusercontent.com/u/...6/Untitled.jpg

Unable to update patch files [11005][20815][20866][19900][5] someone help I uninstalled after getting errors thinking maybe itll redo the files maybe something went wrong now when I dl the game to my computer click the game so it opens to run its updates and completely install I get Unable to update patch files [11005][20815][20866][19900][5] happened after I had a unexpected shut down on the computer (power went out while I was playing ffxiv) I play everyday on this game and need help asap S.E :mad:

And this is what it looks like at it's worst. Each red line is a lost packet. I've marked the first hop (and worst hop) with an OMFG, as this was the only thing that came to mind when i saw this.
(First bad hop: ix-17-0.tcore2.AEQ-Ashburn.as6453.net 216.6.87.149)
https://dl.dropboxusercontent.com/u/11744706/worst.jpg


Update: Spoke with Time Warner cable representative, they are getting in touch with the owner of the quebec server ran by VSNL (http://en.wikipedia.org/wiki/VSNL_International_Canada)
If anyone is seeing high packet loss at some quebec server, open a ticket with your ISP and ask them to also contact VSNL because of packet loss. The ISPs cannot directly force VSNL to upgrade or repair their tier 2 IXP server in Quebec, but if enough ISPs and corporations give VSNL a buzz, we're more likely to see better results more quickly.

FFXIV moderators: if your read this, please let someone in charge if your network infrastructure know to also make the phonecall to VSNL. I've seen on several places in these forums complaints about "unplayable lag". I suspect a good deal of them are going to be resolved if this server is fixed. I'm located out of South Carolina, for what it's worth.

Also, as an aside, images/tracerts were created with pingplotter
http://www.pingplotter.com/

------------------------------------------------------------------------------
Update: 02/10/14: on my cable internet, time warner via south carolina things keep getitng worse for this ixp. it's hopeful in a way: im assuming that 30% packet loss is a bigger deal than 5%
SOLUTIONS TRIED (that dont work)
VPN doesnt work, vpns are too slow to support the udp transfer, lag is at a constant 2seconds through most free vpns, and any vpn worth it's salt is now using https, which can't route ffxiv it appears,
Blocking problematic nodes directly doesnt work, traffic doesnt re-route

POSSIBLE workaround:
Lag is 100% alleviated... If i route my traffic through verizon's network via my phone. which is crazy, but i guess this is what im doing for months rather than be frustrated endlessly. I have a rooted gnex on one of verizon's old unlimited data @4g plans, so it wont break the bank, although its only about 200 mb a night if i make sure that all my streaming stuff is off, so, not so bad.

http://i719.photobucket.com/albums/w...omMAtoSE-1.png

so here is a long tracet from my Verizon fios ISP at my house all the way to Hyperion data center. IF you look you can see at level3 in New York and at level3 in Montreal there is consistent packet loss. The unexpected packet loss is also happening directly at the SE server for Hyperion. This is unacceptable

BT in the UK

Time Warner Cable
USA, North Carolina
Evenings since the update for what I can only assume was the Valentine's event.
Additional info:
100% Packet loss at 154.54.3.134 and 192.34.76.10.

Since 13 Feb 2013, I have been plagued by SEVERE LAG and REPEATED connection lost (Error 9000).

- Roadrunner (Brighthouse Networks)
- United States
- Since 13 Feb 2013, ALWAYS!!!
- ISP Reference Number: Well, here is a summary of my trouble call.
-- My router/modem was set to DEFAULT scan for channels.
-- Apparently, my neighbors router/modems where interfering with my device. (Using same channels.)
-- So the technician changed my channel to one not in the default scan mode.

-KC
-UK
-Random times of the day and night (but clusters at around 4pm and 12 midnight)

ISP - Time Warner Cable
Country - United States of America (Texas)
Time - Evenings/Late night/Morning (7pm-12pm) Since last patch

Time Warner Cable
USA (Indiana)
Seen it happen Monday and Wednesdays

Normally when this happens my whole internet (but not modem) seems to crash for a bit on my computer while playing FF14... but when I stop playing it, I do not have these issues (I've got a big sample size, it's not a coincidence).

Today I had it different, just hard lag where people were standing still for a few seconds, then moving for one, and so on and so on. Smooth Internet in all other forms.

- Name of ISP : Charter Cable
- Country of Residence : USA
- When does the problem occur (always, only during specific times?) Started 2 weeks ago from the time of this post. Occurs later in the day.

This has never happened to me before 2 weeks ago. Not sure what changed. Makes being a healer in end-game a real hassle.

-adamlopez99
-Spain
-It has happen since 17:15 today

- Name of ISP : Optimum Online
- Country of Residence : USA, NY
- When does the problem occur: 18:00 and later

I might have the same issues listed here.

- Linkem
- Italy
- very often, from 10am to 11pm/midnight usually


EDIT: This started happening from 2.1 and now got very very bad

Since 6th Feb 2014 and still ongoing.

Lag spikes during peak hours and the "disconnect" icon occasionally appears (usually lasting between 1-5 seconds) on top of my character throughout the day.


- TMNet
- Malaysia
- Usually during peak hours but sometimes it seems random.
- Server: Asura

Additional info:
Sometimes 10%-40% Packet loss at 202.67.53.202 and 124.150.157.29

Name of the ISP : Free
Country of Residence : France
When does the problem occur : During prime times, specificially starting around 6pm GMT+1, ends around 2-3am the next day.

This is getting really frustrating as it's been running since launch and still not resolved. Please do something to fix this issue !

ISP: Linkem
Country: Italy
It happens almost all day except for later hours of the day like from 23:00 onwards
It started like 7 days ago and Pingzapper or WTfast can t solve the problem

Fix it i m paying for not playing